Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,943 Reviews)
Open Ratings Snapshot
Rating breakdown 12,943 reviews
5 Stars
8,827
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,495 out of 4,506
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Bud3 Pro
on August 14, 2025
Posted by: M__Q
from Rhode island
Expertise:Intermediate
Verified Purchase:Yes
Very comfortable, better than all before this. Connects quickly without hassle of manual change. Great sound quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very good headphones with some hiccups
on August 14, 2025
Posted by: Anonymous
from Union City, NJ
Expertise:Intermediate
Verified Purchase:Yes
Very good audio and excellent mic quality for calls. There are some bugs that I think need to work our such as how the audio quality doesn't improve after switching from ambient mode.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good noise cancellation and sound quality
on August 14, 2025
Posted by: Sunil
from CA
Expertise:Expert
Verified Purchase:Yes
its amazing but feels very light, build quality can be little premium.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product and sound. Fit could be better
on August 14, 2025
Posted by: Weeksc
[This review was collected as part of a promotion.] Love rbe quality and feel. I do have a problem with the fit staying secure. But other than that I love them.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great Sound...But Quality Issues with Charging
on August 14, 2025
Posted by: JZJZ
Expertise:Expert
Verified Purchase:Yes
The sound is great and the earbuds have nice features. However, there is a significant problem with charging such that the right bud will frequently not charge when placed in the charging case. Based on a number of articles, these seems to be a known quality control issue with the Buds3 Pro. While the headphones provide great sound, the inability to reliably and easily charge them makes them a very flawed product in my opinion. I have owned over 20 Samsung products and this is one of the worst in terms of quality issues.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 14, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We're glad to see that you enjoy the sound quality and features! We understand that you're having challenges with charging, and we want to help. First, please check the charging contacts on both the earbuds and inside the case. Sometimes, dust, wax, or other debris can build up and prevent a proper charge. Keeping those areas clean can make a big difference. If you need assistance with cleaning, check out the link below for a helpful guide. Also, ensure that you're using the included USB cable and a Samsung-approved wall adapter when charging. It's important to inspect both the case and the earbuds for any signs of damage, as damaged earbuds may not charge properly. Do remember that if one earbud is damaged, the other may still function. Additionally, we offer a 12-month limited warranty for manufacturer defects, and there’s also the option to add extended coverage with Samsung Care+ for extra protection and support. If you continue to experience this, please don't hesitate to reach out to Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001320/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great music range
on August 14, 2025
Posted by: Jgbrown41
[This review was collected as part of a promotion.] The buds have great freq range. Only complaint is the buds fall out sometimes
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 14, 2025
Thank you for your feedback! We're thrilled to see that you’re enjoying the impressive frequency range of the Galaxy Buds3 Pro, Jgbrown41. We're always looking for ways to improve that experience. With its enhanced 2-Way speaker featuring a new woofer and tweeter, you’ll be able to hear even the tiniest details in your music, making every listen more immersive. If you’re experiencing any challenges with your buds falling out, be sure to try out the additional earbud tips included in the package. You can also use the Fit Test available in the Wearable app to ensure you have the best fit for optimal performance. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds 3pro Awesome
on August 14, 2025
Posted by: Eduardo
[This review was collected as part of a promotion.] The buds 3 pro are the hiughe pece of art, they sound awesome, the spec are very nice and the quality its the best that can exist in one simple product.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, August 14, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Eduardo! We appreciate your feedback on their design and sound quality. At Samsung, we always aim to provide the best products in the market, and your insights encourage us to keep improving. Be sure to try out some fantastic features like Ambient Sound, which helps you stay aware of your surroundings while using the earbuds, and Live Translate for seamless conversations in different languages. If you have any questions or need assistance, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome as always
on August 14, 2025
Posted by: GMANN
Verified Purchase:Yes
They are awesome. I have been using since last year.I gifted to my wife now.
Written by a customer while visiting Samsung US
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