Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,944 Reviews)
Rating breakdown 12,944 reviews
5 Stars
8,828
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jimmy
from Newnan GA
Expertise:Intermediate
Verified Purchase:Yes
They fit great and stay in place. Sound quality is also great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Mack
from Atlanta
Expertise:Expert
Verified Purchase:Yes
Only my left one works and I've only had them 2 weeks. I called Samsung about them and was told the return or trade in policy is for 1 week. They don't stay charged long and I only have 1 that works. It was a waste of money!
Response from Samsung USBy R&R Team, August 14, 2025
We appreciate you taking the time to share your experience with the Galaxy Buds3 Pro, Mack. We hate to see that you are having challenges with your earbuds. We want to remind you that Samsung offers a 12-month limited warranty that covers manufacturer defects, so if that applies to your situation, we’re here to assist you further. You might also consider Samsung Care+, which provides extended protection and additional support for your device. If you're having difficulty with charging, please check out our troubleshooting options in the link attached. If this persists, please reach out to Samsung Support. We're here to ensure that you have a great experience with our products! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Posted by: DeeH
from Florida
Verified Purchase:Yes
Definitely enjoy the noise canceling and sound quality of these buds. They are also pretty comfortable too.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Cameron C
from Kansas, USA
Expertise:Intermediate
Verified Purchase:Yes
Not a fan of the "Blade" design, it seems like Samsung gave into peer pressure and all design personality was lost with this itteration. There is also a lack of function as the controls have you pinch the blade instead of tap, this means I can no longer use them fingerless. The buds 2 pro i could have dirtly hands or gloves on and use my wrist to accept a call or change songs but that is not possible with the pinch controlls. I do not notice any change in sound qaulity in comparison to the Buds 2 pro, both sound good.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, August 14, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Cameron! We appreciate your feedback regarding the design and controls, and understand how important functionality is for a seamless experience. While the pinch controls offer a new way to interact with your buds, there are other ways to control your buds. If you're looking for an alternative way to control your Buds3 Pro without using your fingers, you might love the voice assistant feature! Simply use your voice to manage calls, play music, or adjust settings, which can be incredibly helpful when your hands are busy. We’re glad to see that you made the upgrade from the Buds 2 Pro. Our team is committed to delivering an exceptional audio experience. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003614/ (Voice Commands)
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https://www.samsung.com/us/support/answer/ANS10003614/ (Voice Commands)
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Written by a customer while visiting Samsung US
Posted by: One happy customer
from Atlanta Georgia
Expertise:Intermediate
Verified Purchase:Yes
This is a perfect one for me here considering my hearing on the left side is diminishing. It equals the sound better
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Albuquerque, NM
Expertise:Intermediate
Verified Purchase:Yes
Overall they are great sounding and functioning. I am about ready to contact Samsung because the left bud has issues charging since the first time I used them. I'll go to put them in and the right will be 100% and the left will be 38%. I always use them in pairs. I'll receive a messdage on my phone that there's a bad connection, that I need to clean the bud and reinsert it.
Other than that I wish the lights could have more settings like pulse to the music.
Other than that I wish the lights could have more settings like pulse to the music.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, August 14, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jason. We’re glad to see you love the sound and functionality. We want to ensure your buds are charging properly, so please make sure you’re using an approved charger. It’s important to use the included USB cable and a Samsung-approved wall adapter (sold separately) when charging. Also, check for any debris on the charging contacts. Make sure the contacts inside the case and on the earbuds are clean and free from any dirt. For more troubleshooting options, we’ll add a link at the end of this response. If this continues, don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Posted by: Airwolf
Verified Purchase:Yes
Tried to contact Samsung support about brand new bud3 pro led light not working straight out the box and no response, bere in mind at the same time I purchased zfold7, watch 8 and flat black wireless traveling charger. No response at all. SMH!
Response from Samsung USBy R&R Team, August 14, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We genuinely care about our customers and their experiences, and we hate to see that the LED light may not be working as expected. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. We would love to gather more details about the situation you're facing so we can assist you better. Please reach out to us at Samsung Support, and we’ll do everything we can to make this right for you. Your satisfaction is our top priority! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Z Syd
Verified Purchase:Yes
I appreciate the new stemmed, triangular design—it stays in my ear more securely than the bulb-style Buds 2 Pro ever did. The fit is definitely more stable and comfortable for long sessions
I would recommend this to a friend!
Written by a customer while visiting Samsung US