Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: TomD
from Columbus, OH
Expertise:Expert
Verified Purchase:Yes
Better fit than the Buds3 and better noise cancelation. Good sound.
Written by a customer while visiting Samsung US
Posted by: Rich Fielding
from Connecticut
Expertise:Expert
Verified Purchase:Yes
I like how light they are, but none of the three tips make a good fit so the ANC is severely lacking. Worse is that after a run or working out, even with a tiny amount of moisture they won't charge. Even if I dry them with a towel, I have to wait an hour or two before I can put them in the charging case...which means I have to disconnect them from bluetooth, otherwise they stay connected. Sadly, I traded in my Buds2 Pro to offset the cost of these, so if I return them now, I have to pay a restocking fee AND I won't get my Buds2 Pro back.
No, I would not recommend this to a friend.
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, May 9, 2025
Hey Rich! Thank you for sharing your experience with the Galaxy Buds3 Pro. It's great to see that you like how light they are! Regarding the fit, the Buds3 Pro comes with replaceable ear tips, allowing you to select the most comfortable option. Adjusting the angle of the earbuds in your ears may also improve stability. For charging after workouts, moisture on the charging contacts can prevent proper charging. Ensuring the earbuds are completely dry before placing them in the case is important. If drying with a towel doesn’t work immediately, allowing extra time for any residual moisture to evaporate can help ensure a reliable charge. We appreciate your feedback and hope these details help enhance your experience with the Galaxy Buds3 Pro. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad desing and materials
on May 9, 2025
Posted by: Anonymous
from West New York, NJ
Expertise:Expert
I bought this Galaxy Buds3 Pro in White in the moment it was release and I regret a lot it's a cheap plastic and one of the airbuds do not charge I regret completely exchange my Galaxy Pro before better quality and desing. This ones are disappointing 😞
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, May 9, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Omar. The Buds3 Pro feature a polycarbonate (PC) body, which is designed to be both lightweight and durable. The main speaker mesh is made of aluminum, while the port mesh is constructed from stainless steel. These materials are chosen to provide a balance of durability and comfort. To ensure proper charging, it is important to keep the charging contacts on both the earbuds and the case clean and free from sweat or liquid. If an earbud is not charging, checking for proper alignment in the case and making sure that the case itself is sufficiently charged can help resolve the concern. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Broke in 2 months, Repair is priced too high.
on May 10, 2025
Posted by: William
from Hawaii
Expertise:Intermediate
I owned the product for approximately 2 months. Last week before my trip, my earbuds case was rained on and it stopped functioning. Samsung requested a large sum to replace or fix which is as close to the actual price of the product despite owning it for only 2 months. To make things worse, they required a reply within 1 day which i didn't make in time to reply.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
5
Response from Samsung USBy R&R Team, May 12, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, William. We understand how frustrating it can be to encounter challenges with your earbuds case, especially so soon after your purchase. This is certainly not the experience we aim to provide our customers. To better assist you, we encourage you to reach out to us at Samsung Support so we can gather more information and work towards a resolution. We want to remind you that our products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. Additionally, consider Samsung Care+ for eligible devices, which offers extended protection and extra support. Your feedback is important to us, and we look forward to helping you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery life
on May 14, 2025
Posted by: Tinner
from Michigan
Expertise:Intermediate
They're nice and have good sound quality but the battery life sucks. I put them in at 5:10am it's now 9:27am and I have 15% left
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
4
Value
1
Response from Samsung USBy R&R Team, May 14, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re glad to see you enjoy the sound quality and overall design. We understand you had some concerns about battery life. The Buds3 Pro actually provides up to 26 hours of playtime on a single charge, which extends to 30 hours when using a fully charged case. To help maximize battery life, we recommend keeping them in the charging case with the cover closed when not in use. Additionally, adjusting the notification settings through the Galaxy Wearable app on your connected phone, or in the Galaxy Buds app if you're using iOS, can help conserve power. These simple adjustments can make a big difference in ensuring your earbuds last as long as you need them! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Wendi
from Oregon
Verified Purchase:Yes
Very comfortable and excellent sound quality. Would by again
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for your feedback, Wendi! We're thrilled to see that you find the Galaxy Buds3 Pro comfortable and that their sound quality exceeds your expectations. We designed them with premium audio features to enhance your listening experience, and it’s great to know you’d choose them again. If you have any other thoughts or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Galax Buds3 pro
on May 20, 2025
Posted by: Anonymous
I loved them when I first got them but after about a month or so the right side bud started screechin like every 2 or 3 seconds consistently and it hasn't stopped yet,. I bought them in feb and i have probably used them 20 hour max and only about 8 when this happened. So disappointed!
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, May 20, 2025
Hi Carlton! We appreciate you taking the time to share your candid feedback with us. It sounds like you’ve had quite a frustrating experience with your Galaxy Buds3 Pro, and we can understand how disappointing that must be after initially loving them. The screeching noise you’re hearing could be linked to the sub-microphone’s interaction with the noise control settings. When using Active Noise Cancelling, Adaptive Sound, or Ambient Sound, the sub-microphone plays a key role in delivering your audio experience. If you happen to cover that area while adjusting or placing the earbuds in your ears, it can sometimes trigger sounds like beeping or howling. To help with this, we recommend ensuring that the sub-microphone located on the top outer edge is not covered while you’re handling the earbuds. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery
on May 24, 2025
Posted by: Scavenger
from Brooklyn
Expertise:Intermediate
The battery runs out fast it's 100% at first glance after 2-3 hours it ran out of battery
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, May 27, 2025
It's great to hear from you! Thank you for sharing your experience with the Galaxy Buds3 Pro. We completely understand how important battery life is, especially during long listening sessions. While the Buds3 Pro provides up to 26 hours of playtime per charge, when using the fully charged case, you can extend that to an impressive 30 hours. To help get the most out of their Galaxy Buds, here are a couple of tips that might be useful. When the earbuds are not in use, we recommend storing them in the charging case with the cover closed to help preserve battery life. Additionally, adjusting the notification settings through the Galaxy Wearable app on the connected phone or the Galaxy Buds app if you are using iOS can really make a difference in extending their usage. Also, make sure to keep your buds updated as well as the device they are connected to. We hope you find these tips helpful. If you have any more questions or concerns, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US