Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,441 Reviews)
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Ok with set backs
on May 1, 2025
Posted by: M0rbid0ne
from Bartow,Fl
Expertise:Intermediate
Got these to replace my Buds 2 and to see if they fit better. So far the fit has been an issue. When I'm wearing them mowing the yard or doing yard work or what ever they want to fall out. So I tried changing out the M ear pieces with the smaller ones and trying to get them off isn't fun. I did what it said and gently pulled on it and one of them ripped like crazy (See pics). After that I didn't think I would ever get it off but I finally got them changed. Haven't had a chance to fully test the fit yet but it seems "better". The controls are also hit and miss, I find myself fighting with them to even pause my music unless I just so happen to grab them right. Kind of frustrating to say the least.The sound on them is great and like the new way they sit on your ears but do not like how you can rip the ear pieces by changing them nor the controls, Why couldn't they just have stuck with touch? Now the M ones are ruined. Also like the Silver color and the fact Left and Right are color coded.
I would recommend this to a friend!
Features
1
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, May 1, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro! We hate to see that one of your ear tips ripped during the replacement process. We understand how important it is to achieve the right fit, especially when you’re active outdoors. To help with that, check out the link attached for guidance on how to replace your ear tips more effectively. We want you to enjoy the best possible experience with your earbuds! If you need assistance in getting additional ear tips or have any other questions, feel free to reach out to us at Samsung Support. We’re here to help you maximize your Galaxy Buds3 Pro experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Almost perfect.... Almost.
on May 1, 2025
Posted by: Anonymous
from Nashville, TN
Expertise:Expert
Having owned the original buds, as well as Live and Pro, I was excited to get my hands on these. Strictly from the sound perspective, these are fantastic. Definitely an improvement over the previous generations. I liked them so much that I bought another pair just for my home office.
If I was leaving this review 2-3 months ago, I would have easily given these 5 stars. That is however until I noticed a crack forming at the top of the right ear bud. Identical to what was described by a number of others. Knowing that these have never been dropped, I can only assume its an issue with material or design. However, based on Samsung's warranty disclaimer, this is considered "physical damage," and it not something they cover. Which is a shame because it puts a pretty significant damper on what is otherwise a great product.
If I was leaving this review 2-3 months ago, I would have easily given these 5 stars. That is however until I noticed a crack forming at the top of the right ear bud. Identical to what was described by a number of others. Knowing that these have never been dropped, I can only assume its an issue with material or design. However, based on Samsung's warranty disclaimer, this is considered "physical damage," and it not something they cover. Which is a shame because it puts a pretty significant damper on what is otherwise a great product.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy R&R Team, May 6, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Bobby. We love to see that you find the sound quality fantastic and an improvement over previous generations. However, we hate to learn about the crack in your right earbud. It's important to us that you have a great experience with our products, and we stand behind the quality of our devices. Our products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. If your concern is related to a manufacturing defect, we'd love to help you resolve it. Additionally, if you're interested in extra peace of mind, we offer Samsung Care+ for eligible devices, which provides extended protection and added support. You can enroll eligible mobile devices when purchasing or within 60 days at samsungcareplus.com. If you need further assistance, please don’t hesitate to reach out to us at Samsung Support. We're here to help! -Kelvin
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Posted by: TomD
from Columbus, OH
Expertise:Expert
Verified Purchase:Yes
Better fit than the Buds3 and better noise cancelation. Good sound.
Written by a customer while visiting Samsung US
Posted by: Rich Fielding
from Connecticut
Expertise:Expert
Verified Purchase:Yes
I like how light they are, but none of the three tips make a good fit so the ANC is severely lacking. Worse is that after a run or working out, even with a tiny amount of moisture they won't charge. Even if I dry them with a towel, I have to wait an hour or two before I can put them in the charging case...which means I have to disconnect them from bluetooth, otherwise they stay connected. Sadly, I traded in my Buds2 Pro to offset the cost of these, so if I return them now, I have to pay a restocking fee AND I won't get my Buds2 Pro back.
No, I would not recommend this to a friend.
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, May 9, 2025
Hey Rich! Thank you for sharing your experience with the Galaxy Buds3 Pro. It's great to see that you like how light they are! Regarding the fit, the Buds3 Pro comes with replaceable ear tips, allowing you to select the most comfortable option. Adjusting the angle of the earbuds in your ears may also improve stability. For charging after workouts, moisture on the charging contacts can prevent proper charging. Ensuring the earbuds are completely dry before placing them in the case is important. If drying with a towel doesn’t work immediately, allowing extra time for any residual moisture to evaporate can help ensure a reliable charge. We appreciate your feedback and hope these details help enhance your experience with the Galaxy Buds3 Pro. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad desing and materials
on May 9, 2025
Posted by: Anonymous
from West New York, NJ
Expertise:Expert
I bought this Galaxy Buds3 Pro in White in the moment it was release and I regret a lot it's a cheap plastic and one of the airbuds do not charge I regret completely exchange my Galaxy Pro before better quality and desing. This ones are disappointing 😞
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, May 9, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Omar. The Buds3 Pro feature a polycarbonate (PC) body, which is designed to be both lightweight and durable. The main speaker mesh is made of aluminum, while the port mesh is constructed from stainless steel. These materials are chosen to provide a balance of durability and comfort. To ensure proper charging, it is important to keep the charging contacts on both the earbuds and the case clean and free from sweat or liquid. If an earbud is not charging, checking for proper alignment in the case and making sure that the case itself is sufficiently charged can help resolve the concern. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Broke in 2 months, Repair is priced too high.
on May 10, 2025
Posted by: William
from Hawaii
Expertise:Intermediate
I owned the product for approximately 2 months. Last week before my trip, my earbuds case was rained on and it stopped functioning. Samsung requested a large sum to replace or fix which is as close to the actual price of the product despite owning it for only 2 months. To make things worse, they required a reply within 1 day which i didn't make in time to reply.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
5
Response from Samsung USBy R&R Team, May 12, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, William. We understand how frustrating it can be to encounter challenges with your earbuds case, especially so soon after your purchase. This is certainly not the experience we aim to provide our customers. To better assist you, we encourage you to reach out to us at Samsung Support so we can gather more information and work towards a resolution. We want to remind you that our products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. Additionally, consider Samsung Care+ for eligible devices, which offers extended protection and extra support. Your feedback is important to us, and we look forward to helping you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery life
on May 14, 2025
Posted by: Tinner
from Michigan
Expertise:Intermediate
They're nice and have good sound quality but the battery life sucks. I put them in at 5:10am it's now 9:27am and I have 15% left
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
4
Value
1
Response from Samsung USBy R&R Team, May 14, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re glad to see you enjoy the sound quality and overall design. We understand you had some concerns about battery life. The Buds3 Pro actually provides up to 26 hours of playtime on a single charge, which extends to 30 hours when using a fully charged case. To help maximize battery life, we recommend keeping them in the charging case with the cover closed when not in use. Additionally, adjusting the notification settings through the Galaxy Wearable app on your connected phone, or in the Galaxy Buds app if you're using iOS, can help conserve power. These simple adjustments can make a big difference in ensuring your earbuds last as long as you need them! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Wendi
from Oregon
Verified Purchase:Yes
Very comfortable and excellent sound quality. Would by again
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for your feedback, Wendi! We're thrilled to see that you find the Galaxy Buds3 Pro comfortable and that their sound quality exceeds your expectations. We designed them with premium audio features to enhance your listening experience, and it’s great to know you’d choose them again. If you have any other thoughts or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US