Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,510 Reviews)
Rating breakdown 13,510 reviews
5 Stars
9,226
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Great sound quality, very good buds, noise cancel
on May 21, 2025
Posted by: CARL
from NC
Expertise:Beginner
Verified Purchase:Yes
Great sound quality, very good buds, noise cancel is awesome.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Thank you so much for your review of the Galaxy Buds3 Pro, Carl! We’re pleased to hear that you’re enjoying the exceptional sound quality and the performance of the earbuds. Our team worked hard to deliver an immersive listening experience, and it's great to know that the noise-cancellation features have made such an impact on you. Your feedback helps us continue to improve and deliver the high-quality audio experience that our users deserve. If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Can't be heard during call when whispering
on June 7, 2025
Posted by: Andrew
from Greenville SC
Expertise:Intermediate
The sound suppression is it where if I whisper while on the phone I can't be heard and they say I sound like I'm cutting in and out. Please fix this. I just got the buds and updated them and made sure my phone was up to date too.
Response from Samsung USBy R&R Team, June 9, 2025
Thanks for sharing your candid feedback, Andrew. We understand that you may have some concerns regarding your Buds3 Pro and their microphone during calls. To help troubleshoot, first check the microphone hole, as a blockage can prevent proper sound capture. It's important to clean the microphone hole, speaker, and air duct regularly to avoid debris accumulation; using a clean, dry, soft brush or cotton swab can help remove any earwax or other debris. After using the earbuds, be sure to wipe them with a soft, dry cloth and keep them dry to avoid exposure to liquid. If the microphone still isn’t performing as expected, you can try resetting the earbuds by opening the Galaxy Wearable app, navigating to Earbuds settings, selecting Reset, and following the on-screen instructions to complete the factory reset process. We hope these steps help, but if this persists, we would need you to reach out to us at Samsung Support so that we can look further into what may be causing this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
I tried the Galaxy Bud 3 pro they sounded nice but
on August 25, 2025
Posted by: Brian
Expertise:Beginner
Verified Purchase:Yes
My purchase of the did not fit my ears but that doesn't mean they won't fit on yours
Response from Samsung USBy R&R Team, August 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Brian! It's great to see that you enjoy the sound quality. We understand that achieving the perfect fit is essential for a great audio experience, and we're here to assist you. Our Galaxy Buds are designed to accommodate all sizes of ears, and we include multiple sizes of ear tips to ensure a snug fit. If you haven’t already, please check that you’re using the right size tips. A good fit minimizes any gaps and enhances the sound quality while helping to prevent sound leaks. For guidance on how to change the tips, our Buds3 Pro tips guide has all the details you need. Once you’ve got the right tips, remember to check the directional marks on the bottom of your earbuds. The L and R should be facing you for the best fit. Insert the R bud into your right ear and the L bud into your left, angling them slightly so that the microphone points towards your mouth. You can also adjust their position by rotating them until they feel just right. To ensure the best fit, don’t forget to run the earbud fit test available in the Galaxy Wearable app. If you have any more questions or need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
doesnt worth this price, low quality
on September 21, 2025
Posted by: Joseph
not clear enough, doesnt worth this price. very normal
Response from Samsung USBy R&R, October 2, 2025
Hi Joseph, Thank you for sharing your feedback on your Galaxy Buds3 Pro. If there's any way we can improve to enhance your sound experience, we’d love to hear it. We can walk you through steps to optimize your earbuds' sound and help you find what works best. There are multiple ways to adjust sound settings on your Samsung earbuds, including models like the Galaxy Buds2, Galaxy Buds2 Pro, and earlier versions, so you can customize your listening experience. Whether you have hearing difficulties or simply want a better experience with music or podcasts, your earbuds offer an audio setting suitable for you. For more details, please see the linked article below. You can also contact our Samsung Support Team for assistance. We're here to help. Thank you for choosing Samsung. Optimize your sound experience with Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001321/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Love these buds
on September 25, 2025
Posted by: Lyn825
[This review was collected as part of a promotion.] Wow, the sound on these buds are phenomenal the bass is dropping. I have played with these and the ambient sound the notice of raising ur head back just blew me put the water. The features on these buds are the best ever. I made a wise choice with these. Love them dearly.
Thanks again for such a wonderful product.
Shelia P.
Thanks again for such a wonderful product.
Shelia P.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bring Galaxy Live Back
on November 21, 2025
Posted by: Luna
from Houston, TX
Please bring the original Galaxy Live Buds shape and fit back, it is the best.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, November 21, 2025
Howdy Luna,
Thank you for sharing your thoughts on the Galaxy Buds line. Your comments show the original Galaxy Live design impressed you in comfort and fit. Galaxy Buds3 Pro focus on a sealed design for deeper sound and better noise control. Your feedback highlights how fit and wear style matter when choosing earbuds. Hearing from customers with multiple Galaxy generations helps shape future designs for better sound and comfort. Thank you for being part of the Samsung family.
-Ty
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Thank you for sharing your thoughts on the Galaxy Buds line. Your comments show the original Galaxy Live design impressed you in comfort and fit. Galaxy Buds3 Pro focus on a sealed design for deeper sound and better noise control. Your feedback highlights how fit and wear style matter when choosing earbuds. Hearing from customers with multiple Galaxy generations helps shape future designs for better sound and comfort. Thank you for being part of the Samsung family.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Faulty product
on October 17, 2025
Posted by: Debo
I'm so upset about these. Only reason I got these was because my buds2pro finally conked out. I only got these like 2/3 weeks ago and this past week one fell out of my ear while walking and it fell down into a grate. I've never had a problem with buds falling out. I feel like this is a faulty product. It also smelled bad, like chemicals. Such a waste of money.
Response from Samsung USBy R&R, October 23, 2025
Hey there Debo,
Thank you for sharing your experience with your Galaxy Buds3 Pro. With its new design, it takes some adjustment to find the perfect fit. The Galaxy Buds3 Pro come with different sized ear tips. The first step is to ensure you have the right size tips for your ears. You want them to fit snugly so there isn't a gap between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio quality. If you need instructions on changing the tips, check out our guide for the Buds3 Pro tips. Once you have the correct tips on your buds:
- Check the bottom of the earbuds for directional marks. You will see an L and an R.
- Insert the R bud into your right ear with the R facing you.
- Insert the L bud into your left ear with the L facing you.
- Angle the microphone on the bottom so it’s pointing towards your mouth rather than straight down.
- Adjust the buds by rotating them forward and backward until the fit feels right.
- You can also run an earbud fit test to ensure a proper fit.
More information on how to wear your Galaxy Buds3 will be linked below. Thank you for your review. We appreciate you being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
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Thank you for sharing your experience with your Galaxy Buds3 Pro. With its new design, it takes some adjustment to find the perfect fit. The Galaxy Buds3 Pro come with different sized ear tips. The first step is to ensure you have the right size tips for your ears. You want them to fit snugly so there isn't a gap between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio quality. If you need instructions on changing the tips, check out our guide for the Buds3 Pro tips. Once you have the correct tips on your buds:
- Check the bottom of the earbuds for directional marks. You will see an L and an R.
- Insert the R bud into your right ear with the R facing you.
- Insert the L bud into your left ear with the L facing you.
- Angle the microphone on the bottom so it’s pointing towards your mouth rather than straight down.
- Adjust the buds by rotating them forward and backward until the fit feels right.
- You can also run an earbud fit test to ensure a proper fit.
More information on how to wear your Galaxy Buds3 will be linked below. Thank you for your review. We appreciate you being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Sound quality is great. Ear tips are good enough
on July 25, 2024
Posted by: Leee
from Va
Expertise:Intermediate
Sound is great. ANC is good. Ambient sound is much better than buds 2 pro. Fits good enough. Not a fan of how the ear tips are clipped in. Small tip ripped when i was trying it out, be careful taking out the ear tips. Overall, i would definitely switch buds 2 pro for this buds 3 pro, especially for 100 trade in.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US