Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,511 Reviews)
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Galaxy Buds3 Pro
on February 28, 2026
Posted by: Shay
from Miami Fl
These are the worst headphones I have ever bought. They hurt my ears so badly after just a short time of wearing them. They are extremely uncomfortable and not designed well at all. I honestly regret buying them. Total waste of money. I would not recommend these to anyone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 3, 2026
Hi Shay,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Comfort is subjective, and finding the right fit is essential for enjoyment. The Galaxy Buds3 Pro are designed with immersive sound, active noise cancellation, and various ear tip options to ensure a secure and comfortable fit for a wide range of listeners. Trying different tip sizes can often lead to a more personalized fit and an enhanced overall experience. We appreciate your honest feedback, as comfort remains a top priority in our audio innovation. Thank you for being a Samsung customer.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. Comfort is subjective, and finding the right fit is essential for enjoyment. The Galaxy Buds3 Pro are designed with immersive sound, active noise cancellation, and various ear tip options to ensure a secure and comfortable fit for a wide range of listeners. Trying different tip sizes can often lead to a more personalized fit and an enhanced overall experience. We appreciate your honest feedback, as comfort remains a top priority in our audio innovation. Thank you for being a Samsung customer.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Slim nit case
on March 9, 2026
Posted by: Ricardo
[This review was collected as part of a promotion.] This case is very protective build with a strong material that you don't think some times that your phone has a case in it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Definitely missed the mark
on March 16, 2026
Posted by: JDNabors
[This review was collected as part of a promotion.] You hade the chance to really be light years ahead of the competition, but instead you just made a crap product and duped millions of us into buying it. I have cheap ear buds that have way more run time than these do.
Value
4
Written by a customer while visiting Samsung US
Posted by: Francisco
from El Paso, Tx
Expertise:Expert
Verified Purchase:Yes
Low quality design, impossible to connect via Bluetooth to other Samsung devices.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 30, 2024
Hi Francisco, we appreciate your feedback on your new Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot the connection of your earbuds to any Bluetooth enabled device. We have provided a link to an article to help you with the connection. We have also provided a link to the Samsung SUpport Team if you continue to experience difficulty with your connection. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Posted by: Jessica
Verified Purchase:Yes
These buds are amazing! The sound on them for streaming movies and music sounds like you are in a theater.
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy - poor sound quality, cheap looking
on September 6, 2024
Posted by: SamsungFanNotAnymore
from Eagan, MN
Expertise:Expert
The right bud doesn't charge form the case. It only charges when the case is connected to the charger. There is a loud humming sound when you put the buds in your error - very annoying. Adaptive sound is useless - good only when you are using it in jungle - it changes your settings even when you are not chatting. I pass a chatting couple on the walkway, and it thinks I am chatting and change the settings. The sound quality is worse than Buds 2 Pro. The only thing I really liked is the voice command to adjust volume or move to the next song - very handy when exercising or riding bike. I passed the window to return, and it is just sitting in a drawer. I am super happy with my Nothing Buds sound quality.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 9, 2024
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you and wanting the best listening experience possible. We have provided a link to an article to help you troubleshoot the audio quality, and to the full device manual to help you with the settings of your earbuds. We have lastly shared a link to the Samsung Support Team if you would like assistance with all options available to you to resolve this experience. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery 😞
on April 27, 2025
Posted by: Richie
Worst headphones ear buds I ever have 😌
I should never buy it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 28, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Richie. We always look forward to hearing from you and getting your insights. We hate to see that you haven't had the best experience with your buds due to the battery life you've experienced. The Buds3 Pro are made to last with up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. To conserve battery power on your earbuds and ensure they last when you need them most, consider making a few adjustments. First, always store your earbuds in their charging case with the cover closed when you're not using them. This helps maintain their charge. Additionally, you can optimize battery life by adjusting notification settings. If you're using a connected phone with the Galaxy Wearable app, make changes there; for iOS users, simply modify the settings in the Galaxy Buds app. These simple steps can significantly extend the usability of your earbuds. We hope that this help enhance your experience with the Buds3 Pro. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Distracting noise
on November 21, 2025
Posted by: Johnni
Expertise:Intermediate
I am a nail tech, working around those clipper, everytime I clipped people nail the bud get distracting noise
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
5
Response from Samsung USBy R&R, November 24, 2025
Dear Johnni,
Thank you for sharing how the Galaxy Buds3 Pro work in your workspace. Adaptive noise control adjusts to different environments, and your feedback emphasizes the need for accurate tuning to maintain focus. We appreciate insights from professionals; if you can, please reach out to our Samsung Support Team so we can understand how your earbuds perform during specific tasks. Thank you for being part of the Samsung community.
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Thank you for sharing how the Galaxy Buds3 Pro work in your workspace. Adaptive noise control adjusts to different environments, and your feedback emphasizes the need for accurate tuning to maintain focus. We appreciate insights from professionals; if you can, please reach out to our Samsung Support Team so we can understand how your earbuds perform during specific tasks. Thank you for being part of the Samsung community.
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Written by a customer while visiting Samsung US