Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,511 Reviews)
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Elvis
from Cherry Hill NJ
Expertise:Intermediate
Verified Purchase:Yes
I love the sound of the ear buds but they keep on slipping out of my ears.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the way it fits in my ear 12 hrs no pain
on September 22, 2025
Posted by: Jqy33577
[This review was collected as part of a promotion.] Your birds are super easy to connect. And I love the color of it. Also, it fits in my ear so easy. I keep earbuds in my ear for at least 12 to 14 hours a day, one earbud. At a time earbud case, you can charge 2 and a 1 times
And each ear burns less charging. The playtime charging last bad, 8 to 12 hours. Now play time charging lasts about 12 hours. If I have both of them in my ear then well I am live in a concert feeling and base is just lost
And each ear burns less charging. The playtime charging last bad, 8 to 12 hours. Now play time charging lasts about 12 hours. If I have both of them in my ear then well I am live in a concert feeling and base is just lost
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Good headphone bad charging
on September 25, 2025
Posted by: Blaze
Expertise:Expert
Got a brand new buds today use it it works perfectly but when I went to charge it left side wasn't working saying it wet it not wet. Then it disconnect to my phone now I can't even connect it
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R, September 30, 2025
Hello Blaze, Thank you for contacting us and sharing your experience with your Galaxy Buds3 Pro. If you receive an error message about moisture detection, ensure you've wiped your earbuds thoroughly with a dry cloth. Try using them again, and if the problem continues, run diagnostics through the Members App. If necessary, reach out to support via the Support Section. We're here to assist you. We appreciate your loyalty as a Samsung customer. How to submit an error report for your Galaxy device or app
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working within a month
on October 2, 2025
Posted by: Belfeezy
[This review was collected as part of a promotion.] I purchased the Galaxy Buds 3 Pro with the expectation that a premium Samsung product would deliver a reliable, high-quality experience. Unfortunately, my ownership of this device has been marked by consistent frustration and disappointment. The most significant issue has been charging reliability. On numerous occasions, the charging case indicates that it is functioning properly, yet one or both earbuds fail to charge as intended. I have attempted multiple solutions, including using official Samsung chargers, different cables, and various power sources, but the problem remains unresolved. This has resulted in the earbuds frequently running out of power at inconvenient times, which defeats the entire purpose of owning wireless earbuds.
Equally concerning is the instability of the Bluetooth connection. Despite being paired with a compatible Samsung phone, the earbuds often disconnect unexpectedly during music playback or phone calls. At times, they struggle to reconnect, requiring me to reset the pairing process altogether. These interruptions severely undermine both productivity and enjoyment, especially during work-related calls or when listening to media on the go.
While the audio quality is acceptable when the earbuds are functioning, it does not compensate for the fundamental flaws in charging and connectivity. I reached out to Samsung support and followed all recommended troubleshooting steps, including firmware updates and resets, yet the problems persist. This was.....
Equally concerning is the instability of the Bluetooth connection. Despite being paired with a compatible Samsung phone, the earbuds often disconnect unexpectedly during music playback or phone calls. At times, they struggle to reconnect, requiring me to reset the pairing process altogether. These interruptions severely undermine both productivity and enjoyment, especially during work-related calls or when listening to media on the go.
While the audio quality is acceptable when the earbuds are functioning, it does not compensate for the fundamental flaws in charging and connectivity. I reached out to Samsung support and followed all recommended troubleshooting steps, including firmware updates and resets, yet the problems persist. This was.....
Value
1
Response from Samsung USBy R&R, October 22, 2025
Hi Belfeezy,
Thank you for sharing your detailed experience with your Galaxy Buds3 Pro. Our goal is to provide our users with an excellent, streamlined audio experience. Based on what you have mentioned, Samsung products are of the highest quality and are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for sharing your detailed experience with your Galaxy Buds3 Pro. Our goal is to provide our users with an excellent, streamlined audio experience. Based on what you have mentioned, Samsung products are of the highest quality and are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome headphones
on October 4, 2025
Posted by: DadVic
[This review was collected as part of a promotion.] These are so good I bought 2 pairs ... Their comfortable, they charge fast and hold a charge a long time and they sound great ... I got a pair for myself and one for my kid ...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
They're okay
on October 5, 2025
Posted by: Saefish
[This review was collected as part of a promotion.] They are decent. Noise cancelation needs improvement.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not for me!
on October 14, 2025
Posted by: STLMADNESS
from Texas
Expertise:Expert
I dont like the fit or the sound on these. Im returning mine. Too bad, I really wanted a samsung brand earbud to match my fold... I'll find something better
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 15, 2025
Hello STLMADNESS,
Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate hearing how the design and sound interact with your daily use. The Buds3 Pro are designed to provide an immersive sound experience and a sleek appearance that complements Galaxy devices like the Galaxy Z Fold. Every aspect—from seamless connectivity to balanced acoustics—aims to enhance your overall experience within the Galaxy ecosystem. The fit of the Galaxy Buds3 Pro varies based on individual preference. For more information on how to wear your Galaxy Buds comfortably, please check the link below. Thank you for your feedback. We value your presence in the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate hearing how the design and sound interact with your daily use. The Buds3 Pro are designed to provide an immersive sound experience and a sleek appearance that complements Galaxy devices like the Galaxy Z Fold. Every aspect—from seamless connectivity to balanced acoustics—aims to enhance your overall experience within the Galaxy ecosystem. The fit of the Galaxy Buds3 Pro varies based on individual preference. For more information on how to wear your Galaxy Buds comfortably, please check the link below. Thank you for your feedback. We value your presence in the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst earbuds ever owned
on October 19, 2025
Posted by: HotShot
from Tucson,az
Expertise:Intermediate
Constantly have problems with these earbuds especially with charging
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R, October 23, 2025
Hello HotShot,
Thank you for sharing your experience with the Galaxy Buds3 Pro. To ensure they connect and charge properly, make sure to insert them correctly into the case, with the charging contacts on both the earbuds and the case properly touching. Verify that the charger is firmly connected to the case. If the contacts are dirty, clean them with a dry cloth and try charging again. If these steps don't resolve the problem, please contact a Samsung Service Center or an authorized service center for help. We appreciate your feedback and thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. To ensure they connect and charge properly, make sure to insert them correctly into the case, with the charging contacts on both the earbuds and the case properly touching. Verify that the charger is firmly connected to the case. If the contacts are dirty, clean them with a dry cloth and try charging again. If these steps don't resolve the problem, please contact a Samsung Service Center or an authorized service center for help. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US