Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,041 Reviews)
Open Ratings Snapshot
Rating breakdown 13,041 reviews
5 Stars
8,895
4 Stars
2,114
3 Stars
920
2 Stars
519
1 Star
593
78%of customers recommend this product. 
(
3,496 out of 4,507
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Pretty much perfect!
on July 16, 2025
Posted by: JonnyW
[This review was collected as part of a promotion.] So good my wife bought a pair for herself a few days after I got mine. Excellent sound, good noise canceling, perfect fit, zero ear fatigue.
The only improvement would be better water protection. When I run or workout and get very sweaty they need to dry out for a while before they will charge again.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 17, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jonny! It’s great to see that you loved them so much that your wife decided to get a pair for herself! We’re glad you’re pleased with the sound quality, active noise cancellation, and comfortable fit they provide. We understand your concern about water protection during workouts. Be sure to always dry and clean your buds if they get wet or dirty. If you have any more questions or need further assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Incredible! Perfection!
on July 16, 2025
Posted by: Beaterson
[This review was collected as part of a promotion.] This is an AI buds with a sound magnificent! I recommended it to everyone who needs a perfect device to listen to music or for call.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 17, 2025
Thank you so much for your enthusiastic review of the Galaxy Buds3 Pro. We're more than happy to see that you're enjoying the exceptional sound quality. They truly are made to provide an immersive listening experience. Your recommendation means the world to us, and we appreciate you sharing your thoughts with others. If you ever need assistance or have any questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good sound, though fit is tricky.
on July 16, 2025
Posted by: Barbarella99
[This review was collected as part of a promotion.] Sound is clear and noise cancelling is outstanding. The stems are very responsive to touch commands and rarely get accidently triggered by my hair, unlike my Buds2 Pro. It took several attempts with all 3 sizes of tips to find the one that worked best for me. I usually use my Buds3 Pro for YouTube and listening to music. Occasionally, I utilize them for phone calls and if using my Buds3 Pro for YouTube or music, the transition to phone calls is seamless. I haven't interacted with Galaxy AI while using them yet. My only issue is that sometimes if the microphone is too close to my face, the buds will whistle loudly in my ear. It's reminiscent to the sound I would hear when I would hug my Grandmother when she was wearing hearing aids.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 17, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Barbarella99! It’s great to see that you enjoy the clear sound and exceptional noise-cancellation features. We’re glad the pinch and swipe controls are responsive and that the transition from music to phone calls is smooth. We appreciate your feedback about the microphone sensitivity. Be sure to check out the link for some info that might shed some light on why this may be happening and how to avoid it. If you have any questions or further insights, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/latin_en/support/mobile-devices/why-your-galaxy-buds3-buds3-pro-make-a-screeching-sound-when-you-hold-them/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
These headphones sound and feel great!
on July 16, 2025
Posted by: Jase863
[This review was collected as part of a promotion.] I'm a really big fan of wireless earbuds (I've got 12 pairs), and these are some of my favorites. They sound good, and the transparency mode is great. It kind of makes it seem like you don't have earbuds in. The battery doesn't last as long as I'd like, but it's still pretty good. The Galaxy AI really helps to make phone calls clearer for both users, which is really nice. It makes it so that both users can understand one another more easily.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 17, 2025
It's great to hear from you, Jase! Thank you so much for taking the time to share your thoughts on the Galaxy Buds3 Pro. Wow, 12 pairs of earbuds is quite the collection. We are thrilled to see that the Buds3 Pro are standing out for you in that lineup. It's great to see that you're enjoying their sound quality and the transparency mode! Many users love how natural it feels. We are also glad to see that the Galaxy AI is enhancing your phone calls and making it easier to communicate. If you ever need assistance or have more feedback, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Buds Pro 3 won't charge
on July 16, 2025
Posted by: Matiam92
from New York
Expertise:Intermediate
I have had every pair of buds since I can remember. This version is by far the worst I have had. I am now on my second pair of Buds Pro 3 and I thought my first pair not charging was a fluke, but low and behold I have another pair that won't charge. For the price, you would expect them to last longer than 2 months when all the other iterations have lasted years. Samsung also won't do anything to help solve the problem as this is "an uncommon issue"
Features
4 out of 5
4
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 17, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Matiam92. We understand how frustrating it can be not to have your earbuds perform as expected, especially after enjoying previous versions for so long. To help you, we’re providing a link with some troubleshooting steps that might assist you. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If the situation continues, please reach out to Samsung Support so we can look into what may be happening. We truly value your feedback and want to ensure you have the best experience with our products. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pure Audio Bliss
on July 17, 2025
Posted by: Jalali
[This review was collected as part of a promotion.] The Galaxy Buds 3 Pro have completely transformed my audio experience! From the moment I put them in, I was struck by their incredibly comfortable fit and the truly immersive sound quality. Whether I'm listening to my favorite music, catching up on podcasts, or taking calls, the audio is crystal clear with rich bass and detailed highs.
The Active Noise Cancellation (ANC) on these buds is phenomenal, effectively silencing distractions and allowing me to fully immerse myself in my audio, whether I'm on a busy commute or working in a noisy environment. The seamless connectivity and quick pairing with my Samsung devices make them an absolute joy to use. Battery life is impressive, easily getting me through long listening sessions. The touch controls are intuitive, and the ambient sound mode is perfect for staying aware of my surroundings when needed. The Galaxy Buds 3 Pro are not just headphones; they're an essential part of my daily life, delivering a premium listening experience every time
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 17, 2025
It's great to hear from you, Jalali. Thank you for sharing your experience with the Galaxy Buds3 Pro! We're glad to see that you love their comfortable fit and the immersive sound quality, along with the Active Noise Cancellation feature. It’s great to see that you had a great experience with the seamless connectivity and quick pairing with your Samsung devices. We're also glad that the intuitive touch controls and ambient sound mode meet your needs. If you ever have any questions or need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor battery life
on July 17, 2025
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
The battery life is trash. Doesn't last all day without having to re charge
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 17, 2025
Thanks for reaching out to us with your review of the Galaxy Buds3 Pro, Tee Jay. We appreciate your feedback as we continue to make changes and improvements. We hate to see that you haven't had the best experience with the battery life of your buds so far. The Galaxy Buds3 Pro can provide up to 26 hours of playtime per charge and can reach up to 30 hours with a fully charged case. To help conserve battery power when you need it most, please remember to keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app on your connected phone or the Galaxy Buds app if you’re using iOS. Also, be sure to make sure that you keep your buds up to date with the latest software updates. We hope these tips enhance your experience! If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sounds are so clear
on July 17, 2025
Posted by: ohsocali
[This review was collected as part of a promotion.] The galaxy ai, anc (active noise canceling) is so helpful especially if you're in a busy place and want to get any type of work done without being bothered by noises around you.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 17, 2025
Thank you for taking the time to share your thoughts on the Galaxy Buds3 Pro. We're glad to see that you're enjoying the exceptional sound quality and the powerful Active Noise Cancellation feature. It truly makes a difference when you want to immerse yourself in your music or stay focused in a busy environment. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. We are always here to help! We hope you continue to enjoy your listening experience! -Kelvin
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Written by a customer while visiting Samsung US
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