Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,441 Reviews)
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Not satisfied at all
on April 1, 2025
Posted by: alex
Expertise:Intermediate
I hate these. They don't stay in your ear. Samsung refuses to do anything.. I've tried 6 different ear tips styles, I've asked to switch to a different model and they refused to help. This will be the last Samsung product I purchase.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, April 1, 2025
Thank you so much for sharing your thoughts about the Galaxy Buds3 Pro, Alex! We completely understand how it can be a bit frustrating when they don’t seem to fit perfectly. Finding the right size ear tips is key to ensuring both comfort and fantastic sound quality. The Buds3 Pro comes with a variety of ear tips, so we encourage you to try each one to find the perfect match. It’s essential for a snug fit, which helps prevent any sound leaks. If you need assistance with changing the tips, we have a handy guide that makes the process super easy! Once you've selected the right tips, make sure to insert the earbuds correctly. You'll notice that the left earbud has an "L" and the right earbud has an "R." Position them with the markers facing you, and gently tilt them so that the mic is pointed toward your mouth. You might need to give them a slight rotation to achieve that ideal fit. We also recommend using the earbud fit test in the Galaxy Wearable app. This feature can really help you verify that you’re getting the best sound experience possible! If you have any questions or need further assistance, we’re always here to help at Samsung Support. Thank you for choosing Samsung. We’re optimistic that you’ll find the perfect fit for a wonderful listening experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
The best headphones I've ever used.
on April 4, 2025
Posted by: JadenG
[This review was collected as part of a promotion.] The galaxy buds 3 pro have been the best headphones I own. I love how they seamlessly connect with my phone and my galaxy book. It has an amazing battery life, and the coolest design. Overall, I love my galaxy buds 3 pro and wouldn't change a thing. If samsung releases a new set, I will definitely buy them. Thank you samsung.
Value
5
Response from Samsung USBy R&R Team, April 15, 2025
Thanks for sharing your thoughts about the Galaxy Buds3 Pro, Jaden. The Galaxy Buds3 Pro provides truly impressive audio that many users genuinely enjoy. They offer premium sound powered by Galaxy AI, featuring an enhanced 2-way speaker and dual amplifier for an outstanding listening experience. The buds provide up to 30 hours of battery life when used with the charging case, keeping you powered throughout the day. Intuitive touch controls and swipe gestures make operation simple and user-friendly. We hope that you continue to enjoy your buds. If you ever need assistance or have any questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Oglons1
from Jacksonville Florida
Expertise:Expert
Verified Purchase:Yes
Sound is very clear but noise reduction is terrible. I should have kept the pro 2 earbuds.
Do not purchase waist of money. Disappointing.
Do not purchase waist of money. Disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Oglons1. It is great that you find the sound quality impressive, but we're disappointed to learn that the noise reduction did not meet your expectations. The Galaxy Buds3 Pro offers noise control modes, including Ambient sound, Adaptive, and Active Noise Canceling. These modes can be adjusted in the Galaxy Wearable app to customize the settings to your preferences. For example, Ambient sound mode lets in surrounding sounds for better awareness, while Active Noise Canceling reduces external noise to minimize distractions. Properly fitting the earbuds in your ears can also help enhance noise reduction by ensuring a secure placement. Your feedback matters, and we appreciate you taking the time to share them with us. If you need any further guidance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
cheap junk
on April 10, 2025
Posted by: sofargone88
Expertise:Expert
Cheap Airpod knock offs. They sound terrible and stopped working after about 30 days. Samsung doesn't allow returns so I'm stuck with them.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your candid feedback about the Galaxy Buds3 Pro, Sofargone88. We always look forward to hearing from our valued customers. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship, which provides peace of mind for your purchase. Additionally, you have the option to purchase extended coverage with Samsung Care+ for eligible devices, offering extra protection and support. If your Galaxy Buds3 Pro stopped working after 30 days, we recommend reaching out to us at Samsung Support for further assistance. That way, we can provide guidance on the next steps to help address your concerns. Your feedback is valuable, and we appreciate you taking the time to share it. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jordan
from Texas
Expertise:Expert
Verified Purchase:Yes
These are by far the worst ones made yet when it comes to quality and functionality. They fit in the ear great and look stunning, but they die SO fast and lose connection all the time! They last MAYBE 2 hours top and the connect, disconnect, connect, disconnect, etc. I've bought 3 pairs. 2 pairs at the same time for me and my husband, then bought a replacement pair because i figured they were just duds the first time I bought them. NOPE, all have same problem....
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, April 21, 2025
Thanks for sharing your thoughts with us, Jordan. The Galaxy Buds3 Pro is designed to provide a premium experience. Maintaining your buds and charging case is essential for optimal performance. Ensure that the charging contacts are clean and dry, as sweat or moisture can affect charging and connectivity. Fully charge both the earbuds and the case before use, and store them in the case when not in use to conserve battery life. If you encounter connectivity challenges, try restarting or re-pairing the earbuds. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Leif T
from Seattle WA
Expertise:Intermediate
Verified Purchase:Yes
Great, comfortable, and intuitive buds. Beautiful sound and features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Thank you for your review of the Galaxy Buds3 Pro, Leif! We're thrilled you find them great, comfortable, and intuitive. It's awesome to see that you appreciate the beautiful sound quality! Our team has worked hard to deliver rich audio with 24-bit sound and adaptive features. The comfortable design ensures a secure fit for extended listening sessions, while Active Noise Canceling and Ambient Mode allow you to fully engage with your music or stay aware of your surroundings. Thank you for choosing the Galaxy Buds3 Pro! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed Upgrade – Buds3 Pro Letdown
on April 22, 2025
Posted by: AlG9
Expertise:Intermediate
I upgraded from the Buds+ through a trade-in program and was genuinely excited to try the new Buds3 Pro. Unfortunately, that excitement quickly turned into regret.
First impressions were promising. I used the fit test in the app, and it said everything was good. But the real test came at the gym—and that’s where things fell apart, literally. With movement and a bit of sweat, the buds kept slipping out. I spent more time hunting for them on the floor than focusing on my workout. I even tried changing the ear tips (or gaskets or whatever they’re called), but nothing worked. Same poor fit, same frustration.
Sound quality? It’s fine, maybe a bit better bass than the Buds+, but not a night-and-day difference. Active noise cancellation? Minimal improvement, if any.
If you're active and rely on a secure fit, think twice before making the switch. I wish I had.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R Team, April 23, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, AIG9. We hate to see that you've had a disappointing experience so far, but we want to help enhance your experience. While the fit test in the Galaxy Wearable app can help ensure a proper fit, we understand that movement and sweat during workouts can sometimes affect how securely the earbuds stay in place. Adjusting the earbuds by rotating them slightly or ensuring the touch-sensitive sensor makes contact with your ear might help improve the fit. Cleaning the sensors and charging contacts to remove any sweat or liquid can also enhance performance. Regarding sound quality, the Galaxy Buds3 Pro are designed to deliver enriched bass and clear audio, but we understand that the difference compared to the Buds+ might not meet your expectations. We recommend checking out the Equilizer using the Wearable app to help get the sound you're looking for. As for Active Noise Cancellation, be sure to make sure you have the correct but tips inserted. Your feedback is valuable, and we hope these suggestions help improve your experience! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Uncomfortable
on April 29, 2025
Posted by: Omar
Expertise:Intermediate
I really tried to like these. I love the design and case; however I cannot wear them for more than an hour without my ears hurting. I've tried varies tips and these are the most uncomfortable ear buds I've ever purchased.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, April 29, 2025
It's great to hear from you, Omar. Thanks for sharing your experience with the Galaxy Buds3 Pro! It sounds like you’re having some concerns with the fit, and we completely understand how important it is to get that just right. For the best audio quality and comfort, it’s crucial to select the right size ear tips that fit snugly in your ears. This helps minimize sound leakage while maximizing the immersive audio experience. Please make sure to check out the directional markings on the earbuds—“L” for the left and “R” for the right—when inserting them. Position the right earbud in your right ear with the “R” facing you, and do the same for the left one. We’ve also found that angling the earbud so the microphone points toward your mouth rather than hanging straight down can enhance your experience even more. Additionally, don’t hesitate to rotate them slightly until they feel just right. To ensure you're getting the perfect fit, we recommend running the earbud fit test available in the Galaxy Wearable app. It’s a helpful tool that can guide you toward achieving the best possible fit and sound experience. We want you to have the best experience possible with your buds and hope that these tips help you do so. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US