Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,511 Reviews)
Open Ratings Snapshot
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Short battery life & Doesn't fit well in Ears
on June 3, 2025
Posted by: Jera
from South Carolina
Expertise:Expert
Verified Purchase:Yes
It doesn't fit in the ear, keeps falling out. Battery does last long. I've bought cheaper earpods that last up to three days without charge and plenty usage. The sound quality is good. The pairing is good. I like the design. The features are really good as well.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 3, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jera! It's great to know that you appreciate the sound quality, pairing, design, and groundbreaking features. For the fit concerns you mentioned, we provide different ear tip sizes to help users find the most secure and comfortable option. Adjusting the earbuds by rotating them slightly can also improve stability. Running the Earbud Fit Test in the Galaxy Wearable app can help determine the best fit for your ears. Regarding battery life, the Galaxy Buds3 Pro is designed to provide long listening sessions, and storing them in the charging case when not in use helps optimize performance. If you ever need to check the battery level, you can do so through the Galaxy Wearable app. Your feedback is valuable, and we appreciate you sharing your experience! If you ever need assistance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not Impressed
on June 7, 2025
Posted by: NattyG23
[This review was collected as part of a promotion.] I bought them when they finally were released after a few push backs. They fit and feel awkward and seem to fall out often. They disconnect at least once per day for no apparent reason. The sound is amazing when everything else is well.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 9, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Natty. We’re elated to see that you love the sound quality! We understand how it can be challenging when the fit isn’t quite right and when you notice disconnections. If your earbuds are disconnecting frequently, it might be related to a poor Bluetooth connection or how they're fitted in your ears. Ensuring they’re properly inserted can really enhance your experience, and it's also a good idea to check that your Bluetooth connection is secure. Don't forget to keep your earbuds' software updated for the best performance! To assist you further, we’re including a couple of links below to help troubleshoot the connection and achieve the right fit for your earbuds. We want to make sure you're enjoying every moment of your listening experience! If you have any other questions or need more assistance, feel free to reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,Check%20the%20earbuds%27%20battery%20status. (Bluetooth connection)
https://www.samsung.com/us/support/answer/ANS10003519/ (fitting guide for Galaxy Buds3 Pro)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Galaxy buds3pro
on June 13, 2025
Posted by: Lucky
from San Francisco
Expertise:Expert
Verified Purchase:Yes
Worsted experience ever battery time less than hour plus nose issues and also sound ain't clear
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 13, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Lucky! We see that you may have some concerns, and we're here to help. For battery life concerns, ensuring the earbuds are fully charged before use and storing them in the charging case when not in use can help increase your battery life. If the battery drains faster than expected, checking for software updates through the Galaxy Wearable app ensures the latest optimizations are applied. If sound clarity is affected, adjusting the Equalizer settings in the Galaxy Wearable app can help enhance the listening experience. Additionally, cleaning the microphone hole, speaker, and air duct with a clean, dry, and soft brush or cotton swabs may improve audio quality. Your feedback is valuable, and we appreciate you taking the time to share your experience! If further assistance is needed, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AMAZING!!!
on June 20, 2025
Posted by: KITTYX14X
[This review was collected as part of a promotion.] I love using these earbuds whether it's during sports, work, or just to pass the time. Great sound quality, great noise-cancelation, and incredible battery life.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 20, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3 Pro! It’s great to know that you’re utilizing them for sports, work, and leisure. We designed the Buds3 Pro with exceptional sound quality and effective noise cancellation to enhance your listening experience no matter where you are. The long battery life is also a key feature, allowing you to enjoy your favorite content throughout the day! If you ever need anything or have questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazingly superior
on June 22, 2025
Posted by: Aj214816
[This review was collected as part of a promotion.] Wow, these new earbuds are a total game changer! I was seriously frustrated with my old pair, always having connection issues and the sound quality was just okay. These new ones have fixed everything, and I can actually enjoy listening to music again. Seriously recommend upgrading if you're on the fence! I'm so glad I finally did.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolutely Amazing
on June 22, 2025
Posted by: MsMaserati26
[This review was collected as part of a promotion.] Thr sounds quality is amazing along with the slick design I highly recommend to my friends and family.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not the best
on June 23, 2025
Posted by: Jesse
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
They arent the best and they dont hold a charge unfortunately not worth the money.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 24, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Jesse. We really appreciate your feedback and we want to make sure you have the best experience with your buds. We see that you may be experiencing some challenges regarding the battery life of your buds. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. To conserve battery power, please keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings in the Galaxy Wearable app on your connected phone or in the Galaxy Buds app if you’re using iOS. If you find that the battery performance does not improve, please reach out to us at Samsung Support for further guidance. -Kelviln
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
NOT A MAJOR UPGRADE FROM THE PRO BUDS 2
on June 24, 2025
Posted by: DOMINANCE23
[This review was collected as part of a promotion.] THE BUD ARE TOO LONG FOR THE EARS AND A CARBON COPY OF THE AIRPODS WHICH SUCKS!!!! THEY SHOULD'VE KEPT THEM WITH THE STYLE OF THE 2'S!!!! YOU CAN'T TURN THESE DOWN IN A INSTANT LIKE YOU COULD THE 2'S AND PLUS THEY DON'T OPERATE SOMETIMES TOO THE COMMANDS YOU HAVE THEM SET FOR!!!! THEY NEED TO GO BACK IN THE LAB AND TWEAK THE DATA AND BUDS
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 24, 2025
Thank you for reaching out to share your honest thoughts about the Galaxy Buds3 Pro. We always strive to ensure our customers have the best possible experience with our devices. If you're experiencing challenges with the touch commands not working, please try the following troubleshooting steps. First, ensure that your earbuds are properly connected and fully charged, check for any available software updates, and verify that the voice or touch controls are enabled in the Galaxy Wearable app. If these options are not working, you may need to reset your buds using the Wearable app. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to happen, we encourage you to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
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