Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,511 Reviews)
Open Ratings Snapshot
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Get other brand
on April 15, 2025
Posted by: Erick v
from Dallas ga
Expertise:Intermediate
Verified Purchase:Yes
Charger only sometimes charges one bud and the other fully charged
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 15, 2025
We appreciate you taking the time to share your feedback with the Buds3 Pro, Erick. If one Galaxy Buds3 Pro earbud charges while the other does not, it may be due to misalignment or debris on the charging contacts. Ensure the earbuds are seated correctly in the case and check for any dust or dirt on the connectors, cleaning them if necessary. Using a Samsung-approved charger and cable can also help avoid charging issues. If this persists, inspect the earbuds and case for damage, as this could affect charging functionality. For further assistance, pleaes be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ear molds are a disappointment
on April 18, 2025
Posted by: Danny F
from Wichita KS
Expertise:Expert
Verified Purchase:Yes
They do not stay in my ear even with the smallest earpiece.. they should have included more options instead of just three
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 21, 2025
It's great to hear from you, Danny. Thank you for sharing your experience with the Galaxy Buds3 Pro! The Buds3 Pro is built to deliver stunning sound quality with its 24-bit audio capabilities, and features advanced Active Noise Cancellation, making it perfect for immersing yourself in your favorite music or content.We understand how frustrating it can be when the fit isn’t perfect, especially when you're trying to enjoy all the features they offer. While the Galaxy Buds3 Pro comes with three different ear tip sizes designed to provide a snug fit for various ear shapes, we recognize that finding the right fit is essential for the best sound experience and noise cancellation. Your feedback about more options is valuable and helps us improve. We encourage you to also utilize the fit test using the wearable app. If you need any further assistance or have more suggestions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great audio, but "blades" are a real negative
on April 23, 2025
Posted by: jababin
from Pearland, TX
Expertise:Intermediate
I really love the audio from these and a lot of other features are quite nice. However, the "blades" are an extreme annoyance. They catch on any article of clothing or anything else that might get close to my head. The controls on them are neat, but do not make up for the negatives. I sincerely hope the next iteration of Samsung Buds go back to being Buds and not wannabe iPods
Features
4 out of 5
4
Performance
5 out of 5
5
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 23, 2025
Thank you for sharing your candid thoughts on the Galaxy Buds3 Pro, Jababin. It's great to see that you're enjoying the audio quality and features they come with. The Blade Lights are designed to add a unique visual element to the earbuds, but we understand that they might not suit everyone's preferences. The touch controls are customizable through the Galaxy Wearable app, which can help enhance usability. Your feedback about the design is valuable, and we appreciate you taking the time to share it! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They have a good sound but they do not sell.
on April 29, 2025
Posted by: El tigre
Expertise:Beginner
The truth is what is a little complicated: changing the plastics and also the company does not sell the replacements.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 30, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We appreciate your feedback and want to ensure your experience is nothing short of exceptional. We see that you may have had some challenges with replacing the bud tips. Be sure to check out the link attached for detailed instructions to help you out with that. If your tips are damaged, please reach out to us at Samsung Support so we can assist you with the possibility of a replacement. Your satisfaction is our top priority, and we’re here to help! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003496/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds3 Pro are Excellent
on May 4, 2025
Posted by: Sara Lee
I bought the Galaxy Buds3 Pro, Silver, almost 2 months ago, for my hubby, and we couldn't be happier with this purchase. He went from the Google pixel buds (which he really liked) to the Galaxy Buds3 Pro. My husband states the noise cancelation is 100% better with the Galaxy pair. He works in a loud warehouse so the noise cancelation makes all the difference for him. Now he says he has to keep one bud out so he can hear if someone is trying to talk to him.
We'd highly recommend!
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Sara! It’s wonderful to know that your husband is enjoying the improved noise cancellation, especially while working in a loud warehouse. We designed these earbuds to enhance your listening experience while still allowing for important conversations. We're glad to know they're working well for him, and we appreciate your recommendation! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery discharged so quickly
on May 15, 2025
Posted by: Samm
from Denver, CO
Expertise:Expert
Verified Purchase:Yes
In my opinion, the battery is discharged very quickly.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Samm! We completely understand how important battery life is, especially when you want to enjoy uninterrupted music or calls. The good news is that the Buds3 Pro actually provide up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. To help you get the most out of your earbuds, we’ve found a couple of tips to be really effective. When you’re not using them, make sure to keep them in the charging case with the lid closed. This way, they stay charged and ready for when you need them. Additionally, you can adjust the notification settings in the Galaxy Wearable app on your connected phone (or in the Galaxy Buds app if you're using iOS) to save even more battery life. We hope these tips enhance your experience! If you have any other concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Connection problem
on May 15, 2025
Posted by: Mukhtor
from St Charles, MO
Expertise:Beginner
Verified Purchase:Yes
It keeps disconnecting and reconnecting during calls
No, I would not recommend this to a friend.
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for your review, Mukhtor! We appreciate your feedback regarding the Galaxy Buds3 Pro disconnecting during calls. This could be related to a poor Bluetooth connection or how the earbuds are seated in your ears. To ensure optimal performance, please check that the earbuds are correctly inserted and that your Bluetooth connection is stable. Additionally, confirming that your earbuds' software is up-to-date can enhance your experience. For more guidance, we recommend checking out the link for troubleshooting steps. We hope this helps improve your listening experience! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very nice
on June 3, 2025
Posted by: MillieShops
[This review was collected as part of a promotion.] Great sound quality
Great connectivity
Great batterylife
Great features
Only complaint is that buds fall out because my ears are so small, even after changing the ear tips.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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