Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,511 Reviews)
Open Ratings Snapshot
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Stylish buds
on February 15, 2025
Posted by: Castfca
[This review was collected as part of a promotion.] I did a lot of research and the one con I had going into getting these buds was no wireless charging while the buds are in the case. Welp that was entirely wrong and they can charge on a wireless pad. So far the only thing that has me even the slightest irritated is that it's not truly nice canceling. I use my buds for everything. Work, leasure and gym. And at the gym that's the one place I really need to block out side distractions and I find myself adjusting them at times to hear less of the outside world. And even then I can still faintly hear those around me. If not for that I'd truly believe these buds would be 5/5 stars
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ear Buds made with stability.
on February 15, 2025
Posted by: xxIzumiToeZxx
[This review was collected as part of a promotion.] As a previous owner of the Samsung Ear Buds pro, I thought they were poorly designed. As, I'm sure for all, the problem was keeping your Buds in your ears. I skipped out on the 2nd generation and then saw these. I can actually go working out, sleep, do what I ever I want to do while wearing them and not worry about them falling out. The sound quality is great and the functions on the Buds are cool. I can pause, skip, and lower the volume with just a touch of either bud without pestering with my device. Overall, it's a great product.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Battery life is great
on February 15, 2025
Posted by: Primitivesnow
[This review was collected as part of a promotion.] Suitable for all-day use, requiring infrequent charging. I particularly appreciate the ambient feature and would readily recommend this product to friends and family.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the buds
on February 15, 2025
Posted by: Mike123
[This review was collected as part of a promotion.] These headphones perform exceptionally well, offering superb noise cancellation and background noise reduction. Call quality is significantly improved, to the point that colleagues can no longer discern my work environment.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good looking ear buds
on March 4, 2025
Posted by: Mike
from Houston, TX
Expertise:Intermediate
Verified Purchase:Yes
Good looking ear buds but difficult to handle the features as volume up and down, mute and not very good interaction to an additional device like a PC
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 6, 2025
Thanks for reaching out to share your candid feedback of the Galaxy Buds3 Pro, Mike. It's great to see that you love the design of the buds, but we see that you may be having some challenges handling the pinch and swipe controls. To assist you, here’s a brief guide: For pinch controls, a single pinch will play or pause the music, answer or end a call, and stop features like “Read Notifications Aloud,” “Voice Detection,” or “Siren Detection.” A double pinch skips to the next song, while a triple pinch will play the previous song. If you triple pinch within three seconds of starting music, it will restart the song from the beginning. For pinch and hold, you can activate the preset function (default is noise control mode) or reject a call. As for swipe controls, you can adjust the volume by swiping up or down along the designated area. We hope this information enhances your experience with the Buds3 Pro!To assist you, here’s a brief guide: For pinch controls, a single pinch will play or pause the music, answer or end a call, and stop features like “Read Notifications Aloud,” “Voice Detection,” or “Siren Detection.” A double pinch skips to the next song, while a triple pinch will play the previous song. If you triple pinch within three seconds of starting music, it will restart the song from the beginning. For pinch and hold, you can activate the preset function (default is noise control mode) or reject a call. As for swipe controls, you can adjust the volume by swiping up or down along the designated area. We hope this information enhances your experience with the Buds3 Pro! If you have any questions or concerns, don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great synergy between devices
on April 3, 2025
Posted by: Songsung3133
[This review was collected as part of a promotion.] The main feature that has really made things simple between my multiple phones and watch, the buds switches between devices seamlessly. I'm listening to music on one phone, get a call on another, accept the call and buds switch.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 4, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro! We're thrilled to see that the seamless auto-switch feature has made your life easier, especially with multiple devices. It's designed to bring convenience to your listening experience, allowing you to take calls without missing a beat while enjoying your favorite music. The Galaxy Buds3 Pro also offers incredible sound quality with 24-bit high-resolution audio, making every moment even more immersive. We appreciate your feedback, and we're glad you're enjoying the seamless connection and exceptional sound quality. If you have any more insights or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not reliable and ANC varies.can be hit or miss
on April 8, 2025
Posted by: Mani
Expertise:Expert
These buds are unreliable.i'm having issues with left bud and case within 1month of purchase. I'm fan of Samsung but avoid these if you can..
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 9, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Mani. We appreciate your feedback regarding the left bud and the case. Our goal is to provide customers with exceptional products, and it’s important for us to address your concerns. We want you to have the best experience possible, so we encourage you to reach out to us at Samsung Support. Our team is ready to assist you and help resolve any challenges you're facing. Thank you once again for your feedback. We appreciate your loyalty to Samsung and look forward to resolving this for you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Software is garbage
on April 11, 2025
Posted by: Maxipad5000
Software is garbage. Pinch controls are inconsistent, sound modes like ambient/noise canceling are not remembered when taking earbuds out of the case and have to frequently re-elect the sound mode, and you get a notification that your earbuds have stopped charging everytime your case is out of charge. So I disabled the notification setting for the wearable app and now I can't use the app for the earbudes unless notification settings are turned on.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 11, 2025
We appreciate you taking the time to share your feedback on the Buds3 Pro! We see that have some comcerns and we'd love to help enhance your experience with your buds. The pinch controls are designed to manage playback, calls, and noise controls modes directly on the earbuds. If they're not responding as expected, ensure the gesture areas are clean and free of sweat or debris, as this can affect their performance. For sound modes like Ambient or Active Noise Canceling, it's helpful to know that these do not stay active after the earbuds are removed from the case. You can quickly re-select your preferred mode using the pinch controls or the Galaxy Wearable app. Regarding the charging notifications, the case’s battery indicator light shows the charging status. If the case is out of charge, it may cause a notification that the earbuds stopped charging. To fully use the app's features, notifications need to remain enabled. Once again, thank you for sharing your feedback. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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