Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,072 Reviews)
Rating breakdown 13,072 reviews
5 Stars
8,921
4 Stars
2,119
3 Stars
923
2 Stars
519
1 Star
590
78%of customers recommend this product.
(
3,497 out of
4,509)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4
Awesome product, can use some improvements.
on June 30, 2025
Posted by: Forthegoods
[This review was collected as part of a promotion.] The galaxy buds pro3 are a great device, they provide me with amazing quality sound and easy usage when It comes to the volume and start/ stop features, the galaxy ai that is accessible with this device is also extremely helpful, however, there has been a few connectivity hiccups here and there, It can definitely use a update or 2 fixing connectivity issues and improve the ability to switch between devices smoothly! Overall the product is next level, i would definitely recommend you try them!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great but could be better
on June 30, 2025
Posted by: Robv19
[This review was collected as part of a promotion.] fix the water/sweat feature, Airpods charge irregardless of sweat or moisture, also battery life
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Earbuds ever!!
on June 30, 2025
Posted by: Daredevil17
[This review was collected as part of a promotion.] Phenomenal Earbuds.
Best in the class, sound quality is great.
Build quality is perfect and is very easy to operate.
Extremely happy with these Samsung Earbuds BUDS3 PRO.
Not too costly either and hence budget friendly.
Best in the class, sound quality is great.
Build quality is perfect and is very easy to operate.
Extremely happy with these Samsung Earbuds BUDS3 PRO.
Not too costly either and hence budget friendly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Mid level
on June 30, 2025
Posted by: Disamsung
[This review was collected as part of a promotion.] 1. Good mid level (not high level)
2. In ear stability 2/10. Even if you just walk, stick going down slowly. And it put them in a position in which they just falls.
3. Music quality 7/10.
4. Noise isolation 4/10. Also it thinks that metro sounds are something important and sometimes turning on transparency mode :((
5. Video call 8/10. Good. But sometimes its removing even my voice as a part of sound isolation during conversation.
6. Connection. 3/10. A lot of problems. Once it even connected to someone tv when i just walked on the street. Without requesting it.
2. In ear stability 2/10. Even if you just walk, stick going down slowly. And it put them in a position in which they just falls.
3. Music quality 7/10.
4. Noise isolation 4/10. Also it thinks that metro sounds are something important and sometimes turning on transparency mode :((
5. Video call 8/10. Good. But sometimes its removing even my voice as a part of sound isolation during conversation.
6. Connection. 3/10. A lot of problems. Once it even connected to someone tv when i just walked on the street. Without requesting it.
Value
2
Response from Samsung USBy R&R Team, July 2, 2025
Thank you for sharing your detailed feedback on the Galaxy Buds3 Pro! We understand your concerns regarding in-ear stability, and we recommend trying different ear tip sizes for a better fit. It’s great to see that you enjoyed the music quality. We continuously strive to enhance sound quality and the whole experience. We also acknowledge your frustration with the noise isolation and transparency mode. It may be helpful if you have the right-sized tips as well to help with the ANC feature. For video calls, we’re pleased you rated them highly, but hate to hear about the occasional voice removal. Be sure to always check for updates on the Wearale app to make sure that your buds are functioning at their best. Lastly, we noted the connection concerns you’ve faced. To help address these concerns, we'll attach some helpful links below for tips on stability connection troubleshooting. Your experience is important to us, and we hope these resources help enhance your experience with the Buds3 Pro. If you have any further concerns or questions, please don't hesitate to contact us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear your buds correctly )
https://www.samsung.com/us/support/troubleshooting/TSG01111318/ (Connection)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear your buds correctly )
https://www.samsung.com/us/support/troubleshooting/TSG01111318/ (Connection)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: litoabp
Verified Purchase:Yes
Excellent everything . I love it. Quality sound, Design, colour.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Bud pro 3
on June 30, 2025
Posted by: RODRIICK
[This review was collected as part of a promotion.] The sound quality on the ear is amazing and the call is good and way better then air pod pro earbuds that I use to own.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy bud pro 3
on June 30, 2025
Posted by: CROD910
[This review was collected as part of a promotion.] I really enjoy the galaxy bud pro 3s especially after I left another companies devices but they seem to have a defect or charging problem where when you put them in the case, either the left bud or right bud doesn't fully connect to the charging case causing it to not charge unless you turn the bud a certain way if samsung fixes that in the next release would be amazing cause that was also a problem with the other companies earphones.
Value
3
Response from Samsung USBy R&R Team, July 1, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, CROD910! We’re thrilled to see that you’re enjoying them after switching from another brand. To ensure the best charging experience, please make sure you’re inserting the buds correctly into the case. Sometimes, a little debris or moisture can affect the connection, so it’s a good idea to check for any buildup. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you have any further questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Customer Rating
2
Stopped con connecting after 60 days
on June 30, 2025
Posted by: Technogeek
[This review was collected as part of a promotion.] The sound and fit were great but after 2 months I couldn't get them to connect to my galaxy s25 ultra.
Value
2
Response from Samsung USBy R&R Team, July 1, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We're glad to see that you loved the sound and fit. We understand how frustrating it can be if your phone is no longer connecting to them. If your Galaxy S25 Ultra isn't connecting, there are a few simple steps you can take to resolve the issue. Restarting your earbuds, resetting the Bluetooth connection, or ensuring that your Galaxy Wearable app is up to date often does the trick. Check out the link attached for options to help troubleshoot this. If you need any further assistance with any of these steps, feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US