Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,511 Reviews)
Open Ratings Snapshot
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Vast improvement of Buds2
on September 21, 2024
Posted by: Nate
from Atlanta
Expertise:Expert
Verified Purchase:Yes
I had the Galaxy Buds Pro2 before and these are far superior in just the physical design alone. The stems are much easier to manipulate while placing the buds in your ear. The sound is excellent. Fantastic bass and treble response. The different modes (noise cancelling, ambient and mixed) work quite well. I am getting used to stem squeeze control, but it is still a little awkward. I haven't played around with AI voice controls yet, but I will if I need to. I have worn them for at least 15 workouts and they work great during intense CrossFit type training.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible
on September 23, 2024
Posted by: Dakota
Verified Purchase:Yes
Left ear bud won't charge hardly at all. Need to do an exchange
Response from Samsung USBy Social Commerce, September 24, 2024
Hi Dakota, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you with this experience and the battery of your earbuds. We have provided a link to an article to help you by starting with a reset of your earbuds. We have also shared a link to the Samsung Support Team. You can reach them through chat for one on one assistance with any aspect of your device that is not meeting your expectations. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Stick with the older versions!
on September 23, 2024
Posted by: Andrew
from Wanatah, IN
Expertise:Expert
Verified Purchase:Yes
Sounds good, other than that not great. Battery doesn't last long, touch controls are not reliable, and fit is nowhere near as good as previous models.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 24, 2024
Hello Andrew, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you during a range of activities every day. We would love to help you and have some great resources available online to help our customers. We have provided links to articles to help you with the fit, battery, and settings of your earbuds. We also recommend performing a fit test with your earbuds when connected to the Samsung Wearables App. We have lastly shared a link to the full device manual and Samsung Support Team to help align your settings to your needs and wants. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Poor fittings
on September 23, 2024
Posted by: Tester
Expertise:Intermediate
Verified Purchase:Yes
unfortunately, the fitting plastic is poor, same as Pro2 I had.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, September 24, 2024
Hi there Tester, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a secure and comfortable fit with your earbuds is every day. We have provided a link to an article to help you with the placement of your earbuds for a secure and comfortable fit. We also recommend performing a fit test with your earbuds when you have them in your ears and connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Does not stay in ear
on September 24, 2024
Posted by: Vann
Expertise:Expert
I bought these less than a week ago and they will not stay in my ear despite passing the fit test and trying all three sets of rubber cushions. Even when Im sitting still they randomly fall out. Ambient mode randomly turns on even when I have it set to off. Worse earbuds I have ever owned.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 26, 2024
Hi there Vann, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and troubleshoot any frustration that you are experiencing. We have provided a link to an article to help you with the placement for a secure fit. We have also shared links to the full device manual and the Samsung Support Team to offer additional assistance with the settings and helping ensure they align to your preferences. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is perfect
on October 7, 2024
Posted by: Ilovesamsung
[This review was collected as part of a promotion.] This product is perfect. I love the way it fits in the ear. It does not fall out. Everything is out of touch.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Fits Better Than Buds 2 Pro
on October 11, 2024
Posted by: Olly
from MD
Expertise:Intermediate
Verified Purchase:Yes
The fit is way better that the Bud 2 Pro. Bud 2 PRO WAS AN ABSOLUTE DISASTER. Operating this one using the touch control isn't so great though, hopefully that can be further improved
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 29, 2024
Hi there Olly, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are so happy tohear you have found the fit to be an improvement from previous generations of earbuds. We understand how important the controls are and if you are finding the touch to be more difficult than you prefer, we have provided a link to the full device manual that will also highlight the voice control functions of your earbuds. We have also shared a link to the Samsung Support Team if you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Headphone!!!
on October 21, 2024
Posted by: Herb
from South Florida
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, best headphone on the market. I would recommend this product.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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