Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,511 Reviews)
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Great sound and noise canceling
on July 29, 2024
Posted by: Sorato
[This review was collected as part of a promotion.] While the form factor is a bit different than previous iterations, the sound is the same great quality I've known Samsung to provide. Even better, in fact, with the dual driver approach. The repositioned mic also seems to help make phone calls or video meetings even clearer.
I'm not aware of any Galaxy AI specific features for these buds, but the adaptive sound mode is a new addition that I really enjoy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Way better than air pod pros!
on August 12, 2024
Posted by: GalaxyNexus
from California
These are by far the best an ear.
Headphones ever. I love using them. The sound is phenomenal. The base is superb.They last for a very long time, too. Honestly, I couldn't be more happy and I'd recommend these even to someone that doesn't have a samsung device.
Headphones ever. I love using them. The sound is phenomenal. The base is superb.They last for a very long time, too. Honestly, I couldn't be more happy and I'd recommend these even to someone that doesn't have a samsung device.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible fit and sound
on August 22, 2024
Posted by: Ramhadl
[This review was collected as part of a promotion.] I love that all the commands are on the stem of the ear buds. Volume control. Pick up and hang up on calls. Everything is so simple.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Soundphoria
on August 26, 2024
Posted by: rt28
Expertise:Intermediate
The buds3 pro look beautiful. The silver is what I got and it looks and feels very well built and expensive. The sound signature is very well balanced with clear highs and mids and a powerful, crisp ,punchy baseline. Love the equalizer adjustments in the app where it gets even better. The blade lights are a sick flex tbh. Overall battery life is solid with anc on. The ANC is very good with it blocking out literally everything around me and transparency is amazing it’s like I’m not even wearing earbuds. No robotic noise with the transparency at all. I highly recommend these buds to anyone wanting a great and reliable pair of ANC earbuds with powerful sound quality. Samsung knocked it out the park with this one!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Mic doesn't work with PC
on August 29, 2024
Posted by: npfosse
from Sauk Centre, MN
Expertise:Expert
MIC DOES NOT WORK WITH WINDOWS 11. It is only receiving at 3-11% microphone volume even when set to 100%. Searching finds that this is a common issue going back to other models of Buds but Samsung refuses to acknowledge it is a bug. Chatted support and they just said "have you tried it with other devices?". Tried on a 2nd Windows PC and same thing - microphone at 3% so the other end can't hear you at all. Told support that and they said "Well, did you try it with a phone?". It does work when paired to my android, but I purchased these to use VOIP on my PC. Great sound quality, but don't buy if you want to use as a headset with a PC.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, September 4, 2024
Hi there Npfosse, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your phone calls are to you and wanting to ensure the crystal clear quality and hands free experience. We would be more than happy to help you troubleshoot this experience and recommend the following steps:
Make sure that the microphone or headset is connected correctly to your computer.
Make sure that the microphone is positioned correctly.
Increase the volume of your microphone. Here's how to do this in Windows 11:
Select Start > Settings > System > Sound.
In Input, select a microphone to see its properties.
In Input volume, make sure the blue bar adjusts as you speak into the microphone.
If it doesn't, go to Test your microphone and Start test. This will help you troubleshoot any issues with your microphone.
If this does not help you resolve this experience with your earbuds, we also recommend reaching out to the software company you are using for your VOIP calls. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Make sure that the microphone or headset is connected correctly to your computer.
Make sure that the microphone is positioned correctly.
Increase the volume of your microphone. Here's how to do this in Windows 11:
Select Start > Settings > System > Sound.
In Input, select a microphone to see its properties.
In Input volume, make sure the blue bar adjusts as you speak into the microphone.
If it doesn't, go to Test your microphone and Start test. This will help you troubleshoot any issues with your microphone.
If this does not help you resolve this experience with your earbuds, we also recommend reaching out to the software company you are using for your VOIP calls. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Mine for 4 weeks, in repair for a week plus
on September 5, 2024
Posted by: Mcobb
from Georgia
Expertise:Expert
I pre-ordered these and had them delivered July 22th. They have never wirelessly charged with the case from the pre-order or any other case i have ordered.
Starting around August 18th the right ear bud began intermittently not charging in the case even when the case was at 100%. I put in a ticket an took it to a ubreakifix on the 28th. I still don't have them back as of closing September 6th due to a system error that they are blaming on samsung's part. I tried chat to find out what was going on and got booted to other support agents without any resolution. Repair has now had the buds for a quarter of the time that I had.
It is a good thing that I still have my pro 2s and recommend them, but I find it hard to find the words strong enough to warn you to stay away from these.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there Mcobb, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have your device be so new and not operating as intended or expected. We recommend reaching back out to the UBreakIFix location that is doing the repair to your device, if you haven't done so already. We have also provided a link to the Samsung Support Team. You can reach out to this team through chat for any updates they may have as well. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: BCLJ
from Idaho Falls, ID
Expertise:Intermediate
Verified Purchase:Yes
Great fit. They have incredible balance in my ears. The controls are a little different but they work. To use the controls with gloves on is impossible. When storing the buds in the case, the triangle ends make it awkward to drop them in. I do like the new fit from my old Buds2 Pro. Without the discount off for shipping in my old buds, I would not have made the purchase. Too expensive.
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Posted by: DonP
Expertise:Expert
Verified Purchase:Yes
Great sound but fit is horrible. Keeps falling out and thinking of returning. Expected better given the price.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hello DonP, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand the importance of a secure fit on your earbuds. We have provided a link to an article to help you troubleshoot this experience at your convenience, and another link to a video to help you change the ear tips for the ones included to best fit your ears. We also recommend performing a fit test with your earbuds while connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US