Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,903 Reviews)
Rating breakdown 12,903 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
517
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,496)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Worst fit ever
on March 17, 2025
Posted by: Grumpy
These are the worst fitting samsung buds to date. I've tried all the tips and inserting them every way, they don't last more than 10 minutes. The sound is irrelevant if they won't stay in. The finish on the case wears faster than any other case over had. It looks a year old after 1 month in the pocket. I've given these every opportunity and am upset I traded my buds pro 2.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro. We noticed your concerns regarding the fit and durability of the buds, and we appreciate you taking the time to provide this detailed feedback. The Galaxy Buds3 Pro are designed with different-sized silicone ear tips to help users find a comfortable and secure fit. To ensure the best fit, it’s important to check the directional markings (L for the left earbud and R for the right earbud), insert them correctly, and gently rotate them forward or backward until they feel stable. Proper placement can make a difference in comfort and stability during wear. Regarding the finish on the case, we recognize how important durability is for everyday use. Over time, external factors like friction in pockets or bags can contribute to wear. We recommend checking out our Buds cases for the Buds3 and Buds3 Pro. Using a protective case or cover can help reduce visible wear and extend the lifespan of the charging case’s appearance. Thank you for sharing your experience, and if there’s anything more we can assist you with, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Customer Rating
2
Half step forwards, three steps back
on March 19, 2025
Posted by: Josh
Expertise:Intermediate
I got these after using the original galaxy buds for 5 years and these are worse in everyway besides sound, they're more uncomfortable, don't stay in your ears, I personally don't like how they look, and the squeeze controls don't work great if your doing anything with gloves or if your hands and dirty and you don't want to rub them on your face trying to change a song
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, March 20, 2025
Aloha Josh,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. You'll get better sound quality from your Buds3 Pro, they'll fit more comfortably, and they'll stay in your ears if you're wearing them correctly. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro. The blades on the Galaxy Buds3 Pro are touch-sensitive to allow for intuitive controls like pinch gestures for music playback and swipe gestures for volume adjustment. If you would like to share any other feedback with us or if you would like further assistance after reviewing the resource shared, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
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Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. You'll get better sound quality from your Buds3 Pro, they'll fit more comfortably, and they'll stay in your ears if you're wearing them correctly. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro. The blades on the Galaxy Buds3 Pro are touch-sensitive to allow for intuitive controls like pinch gestures for music playback and swipe gestures for volume adjustment. If you would like to share any other feedback with us or if you would like further assistance after reviewing the resource shared, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
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Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Written by a customer while visiting Samsung US
Posted by: Dor3
Verified Purchase:Yes
All of the tips dont fit my ears, they fall out. They are a bit to big. I like the controls though. Wish I could have tried them on before purchasing.
Response from Samsung USBy R&R Team, March 20, 2025
Salutations Dor3,
Thanks for taking the opportunity to review your Samsung Galaxy Buds3 Pro. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. You'll get better sound quality from your Buds3 Pro, they'll fit more comfortably, and they'll stay in your ears if you're wearing them correctly. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro. If you would like any further assistance or if you would like to share any other feedback with us, please feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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X Messages
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Samsung Community
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Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Thanks for taking the opportunity to review your Samsung Galaxy Buds3 Pro. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. You'll get better sound quality from your Buds3 Pro, they'll fit more comfortably, and they'll stay in your ears if you're wearing them correctly. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro. If you would like any further assistance or if you would like to share any other feedback with us, please feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
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Facebook Messenger
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Samsung Community
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Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Written by a customer while visiting Samsung US
Customer Rating
1
Didn't last
on March 20, 2025
Posted by: Samsunglover77
[This review was collected as part of a promotion.] I bought the Samsung Galaxy Buds 3 and the Samsung Galaxy Buds 3 pro. The Samsung Galaxy Buds 3 pro. I bought just over 4 months ago. And uh, the case has already stopped charging, and the right headphone makes an awful squealing noise. I'll be interested to see how the buds 3 standard version workout.
Value
1
Response from Samsung USBy R&R Team, March 20, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! Regarding the charging case, we recommend ensuring that the charging contacts inside the case are clean and free of debris, as this may improve connectivity. Regularly cleaning the contacts with a dry cloth can help prevent charging interruptions. For the squealing noise in the right earbud, this may occur if Active Noise Cancelling, Adaptive sound, or Ambient sound modes are enabled. The sub-microphone on the earbud adjusts based on these features, but touching or covering the sub-microphone area—such as when putting on, removing, or adjusting the earbuds—can cause the microphone to detect sound and produce a high-pitched noise. To reduce this, avoid covering the sub-microphone while handling the earbuds. Your insights are appreciated, and we hope these steps enhance your experience. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Pinching vs. Tapping
on March 20, 2025
Posted by: DominaPolypus
Expertise:Intermediate
I traded in my old headphones for these new headphones a few months ago and I have to say; I really prefer the Galaxy Buds2 versus the 3. I liked being able to tap instead of pinching for audio control. I am a chef, so when I wear headphones I liked being able to keep my hands sanitary by using the back of my hand to tap versus pinching. Also, the response to stopping music with tapping is much quicker than pinching.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, March 21, 2025
Hey Domina! Thank you for sharing your thoughts about the Galaxy Buds3 Pro! We appreciate your preference for the Galaxy Buds2 and understand the importance of audio control, especially in your profession as a chef. The Galaxy Buds3 Pro offers advanced features that might enhance your experience. With their pinch controls, you can enjoy quick access to play, pause, and adjust volume with just a light pinch. This functionality is designed to keep your hands free and sanitary, which is essential in a busy kitchen environment. We're committed to creating products that support your lifestyle and deliver both convenience and performance. If you have more insights to share or if there’s anything else you’d like to know, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
These Suck!!
on March 30, 2025
Posted by: Jon T
from CA
Expertise:Expert
Got these in Sep 2024, already had to send in for warranty once due to charging issues. It took about 1 month to receieve back. Had em back for 1.5 months and the charging issues are back. Now they want me to send em back in again. Pure junk!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, March 31, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jon. We hate to hear about the charging challenges you’ve been facing, especially after sending them in for warranty service. The Buds3 Pro are designed with top-tier performance in mind to provide a seamless listening experience. We understand the frustration of having to send them back and appreciate your patience during the warranty process. Your feedback is invaluable to us, and we encourage you to reach out directly to us at Samsung Support. We want to assist you and explore options to ensure your satisfaction. Thank you once again for your valuable feedback! We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Not satisfied at all
on April 1, 2025
Posted by: alex
Expertise:Intermediate
I hate these. They don't stay in your ear. Samsung refuses to do anything.. I've tried 6 different ear tips styles, I've asked to switch to a different model and they refused to help. This will be the last Samsung product I purchase.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, April 1, 2025
Thank you so much for sharing your thoughts about the Galaxy Buds3 Pro, Alex! We completely understand how it can be a bit frustrating when they don’t seem to fit perfectly. Finding the right size ear tips is key to ensuring both comfort and fantastic sound quality. The Buds3 Pro comes with a variety of ear tips, so we encourage you to try each one to find the perfect match. It’s essential for a snug fit, which helps prevent any sound leaks. If you need assistance with changing the tips, we have a handy guide that makes the process super easy! Once you've selected the right tips, make sure to insert the earbuds correctly. You'll notice that the left earbud has an "L" and the right earbud has an "R." Position them with the markers facing you, and gently tilt them so that the mic is pointed toward your mouth. You might need to give them a slight rotation to achieve that ideal fit. We also recommend using the earbud fit test in the Galaxy Wearable app. This feature can really help you verify that you’re getting the best sound experience possible! If you have any questions or need further assistance, we’re always here to help at Samsung Support. Thank you for choosing Samsung. We’re optimistic that you’ll find the perfect fit for a wonderful listening experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
The best headphones I've ever used.
on April 4, 2025
Posted by: JadenG
[This review was collected as part of a promotion.] The galaxy buds 3 pro have been the best headphones I own. I love how they seamlessly connect with my phone and my galaxy book. It has an amazing battery life, and the coolest design. Overall, I love my galaxy buds 3 pro and wouldn't change a thing. If samsung releases a new set, I will definitely buy them. Thank you samsung.
Value
5
Response from Samsung USBy R&R Team, April 15, 2025
Thanks for sharing your thoughts about the Galaxy Buds3 Pro, Jaden. The Galaxy Buds3 Pro provides truly impressive audio that many users genuinely enjoy. They offer premium sound powered by Galaxy AI, featuring an enhanced 2-way speaker and dual amplifier for an outstanding listening experience. The buds provide up to 30 hours of battery life when used with the charging case, keeping you powered throughout the day. Intuitive touch controls and swipe gestures make operation simple and user-friendly. We hope that you continue to enjoy your buds. If you ever need assistance or have any questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US