Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,511 Reviews)
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Wish I never bought.
on December 21, 2025
Posted by: Tpool
Samsung lost me on these. The battery life is subpar and those sticks drive me nuts. Everytime I move my hair it flicks them out and they go flying. The left one doesn't connect unless the right is in. I have had them for almost a year and I regret that I used my old Samsung buds without the stick as a trade in. I will NOT purchase Samsung buds again as long as they are making them with the sticks on them. The connectivity, design and sound quality is all dissapointing. Samsung bring back your stickless buds
Response from Samsung USBy R&R, December 26, 2025
Hello there Tpool,
Thank you for sharing your detailed feedback on Galaxy Buds3 Pro. Audio design continues to evolve as new interaction styles are introduced. Thank you for taking the time to share your experience with Samsung.
-Ty
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Thank you for sharing your detailed feedback on Galaxy Buds3 Pro. Audio design continues to evolve as new interaction styles are introduced. Thank you for taking the time to share your experience with Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT purchase!!!
on January 28, 2026
Posted by: Rebecca
from AZ
These are the most uncomfortable ear buds! They fall right out of my ears and I have tried all the sizes. I have to keep moving them around and they literally hurt my ear. I had my previous earbuds from Samsung for about 3 years! What a waist of money!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 29, 2026
Hi Rebecca,
Thank you for sharing your thoughts and for being a longtime Samsung earbud user. Comfort is essential for prolonged listening, and ear shapes vary widely from person to person. The Galaxy Buds3 Pro focus on immersive sound and smart features. Properly wearing your earbuds is crucial for several reasons: it enhances sound quality, provides a better fit, and helps prevent them from falling out. Incorrect wear can cause discomfort, sound leaks, and an increased risk of losing an earbud, especially during activities like jogging. Make sure you wear them correctly. The Galaxy Buds3 Pro come with different-sized ear tips. First, ensure you have the right size for your ears—these should fit snugly without gaps between your ear and the tip, preventing sound leaks and optimizing audio. For instructions on changing tips, see our guide for the Buds3 Pro tips. After fitting the correct tips, check each earbud for directional marks, labeled L and R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Tilt the earbuds slightly so the microphone on the bottom points toward your mouth rather than straight down. Adjust by rotating them until the fit feels right. For more tips on achieving a perfect fit with your Galaxy Buds3 Pro, see the online article linked below. Samsung values your support and feedback.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Thank you for sharing your thoughts and for being a longtime Samsung earbud user. Comfort is essential for prolonged listening, and ear shapes vary widely from person to person. The Galaxy Buds3 Pro focus on immersive sound and smart features. Properly wearing your earbuds is crucial for several reasons: it enhances sound quality, provides a better fit, and helps prevent them from falling out. Incorrect wear can cause discomfort, sound leaks, and an increased risk of losing an earbud, especially during activities like jogging. Make sure you wear them correctly. The Galaxy Buds3 Pro come with different-sized ear tips. First, ensure you have the right size for your ears—these should fit snugly without gaps between your ear and the tip, preventing sound leaks and optimizing audio. For instructions on changing tips, see our guide for the Buds3 Pro tips. After fitting the correct tips, check each earbud for directional marks, labeled L and R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Tilt the earbuds slightly so the microphone on the bottom points toward your mouth rather than straight down. Adjust by rotating them until the fit feels right. For more tips on achieving a perfect fit with your Galaxy Buds3 Pro, see the online article linked below. Samsung values your support and feedback.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Not even be wearable
on July 29, 2024
Posted by: Jimchiu
[This review was collected as part of a promotion.] The rubber on the headset not even be able to switch.
When I was trying to switch the different sizes of rubber and the plastic parts just stuck on the headset not even be able to put it back or switch.
When I was trying to switch the different sizes of rubber and the plastic parts just stuck on the headset not even be able to put it back or switch.
Value
1
Response from Samsung USBy Social Commerce, August 6, 2024
Hey there Jimchiu, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important the ideal fit of your earbuds is to you and being able to change the ear tips with ease is vital to that fit. We have shared a link to a video to help you change the ear tips, and we have provided a link to the Samsung Support Team to offer additional assistance if you would like, and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Posted by: Akik
from Austin, TX
Expertise:Intermediate
Verified Purchase:Yes
Quality product with excellent battery life and sound quality. I really like them!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: axrs550
from Dallas tx
Expertise:Intermediate
Verified Purchase:Yes
Noise canceling is amazing, ambient sound is amazing, battery life is plenty, no problem with the silicone tips, the quality feels great, I'm very happy with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lenny
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Amazing quality and and fit. I appreciate the gestures
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Moh Shaikh
from New York
Expertise:Expert
Verified Purchase:Yes
Worst design ever. Garbage. Overpriced. Falls off the ears. Waste of money
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Moh Shaikh, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot any aspect of your device that is not meeting your expectations. We have provided a link to an article to help you with the fit of your earbuds, and another to a video to change the ear tips of your earbuds for a secure fit. We also recommend doing a fit test with your earbuds connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team to offer assistance on any other features that are causing frustration. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Posted by: Tone
from New Jersey
Expertise:Expert
Verified Purchase:Yes
Didn’t come with extra ear tips because buds keep falling out my ears, clunky press play or pause
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 9, 2024
Hey there Tone, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you have the best experience possible with your device and troubleshoot any features that may be causing frustration. The additional ear tips in a larger and smaller size should have come in a small cardboard box that was included in the larger original packaging along with the charging cable. We have provided a link to the Samsung Support Team to offer additional assistance to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US