Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,104 Reviews)
Open Ratings Snapshot
Rating breakdown 13,104 reviews
5 Stars
8,945
4 Stars
2,123
3 Stars
927
2 Stars
519
1 Star
590
78%of customers recommend this product. 
(
3,496 out of 4,509
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Improvement but not perfect
on May 23, 2025
Posted by: Wilson
Expertise:Intermediate
Compared to the original Galaxy Buds Pro these fit much better and the controls are in a better location. They aren't accidentally touched as much. Noise canceling is alright, not as good as other brands I've used. The real issue is connectivity. The fact you can't pair without the case is frustrating. Every time I connect to my laptop it takes a few tries of re-pairing them before both buds will connect. Otherwise only the first one removed from the case connects. Sound quality is good. Glad I got them with pre order credit when I got my phone.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Wilson! It’s awesome to know the improved fit and convenient controls have made a difference for you. We appreciate your feedback on the noise cancellation feature. We’re always looking to enhance sound performance. We understand that connectivity can be frustrating, and it’s something we take seriously. We’re glad you were able to use your pre-order credit with your new phone. Once again, we appreciate your feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Charging issues. And I'm not the only one.
on May 24, 2025
Posted by: NickC
Expertise:Expert
Charging issues. Perfect condition. Will not charge. These things just came out a few months ago. This shouldn't be an issue this soon.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 27, 2025
Hi Nick! Thank you so much for taking the time to reach out to us and share your feedback. It looks like you’re experiencing some challenges charging your Galaxy Buds3 Pro. A good first step is to check for any debris or dirt on the charging ports, as that can sometimes prevent them from charging properly. Also, please ensure you’re using only Samsung-approved chargers for the best compatibility and performance. As a reminder, we offer a 12-month limited warranty for any manufacturer defects, and you can also consider Samsung Care+ for extended protection and support. If you need further assistance, feel free to reach out to us at Samsung Support. We're here to help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Static in ear buds at random times
on May 24, 2025
Posted by: C Jones
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I love the fit and all features, but I often hear a lot of static in the buds
I would recommend this to a friend!
Design
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for your feedback, C Jones! We're so glad to see you love the fit and features of the Galaxy Buds3 Pro. We want you to have the best audio experience possible, and if you're encountering static, we’ve got some tips that could help. Check out this link for suggestions on how to resolve this. If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01211003/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound and fit
on May 24, 2025
Posted by: David R
from Seattle, Washington
These are the best sounding earbuds by Samsung so far. They fit better in the ear and are also the ones that haven't given me an ear infection! I use them everyday at work and at the gym.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 27, 2025
Thank you so much for your feedback, David! We love to see that the Galaxy Buds3 Pro has provided you with the perfect fit and sound experience you were looking for. It's great that they’ve become your go-to buds for both work and the gym. We designed these earbuds with comfort and performance in mind, so it's awesome to know they’re working well for you without any issues. We hope you continue to enjoy your buds. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound
on May 24, 2025
Posted by: Geegoflex
from Massachusetts
Expertise:Beginner
Verified Purchase:Yes
Great sound, superb noise cancelling,crisp clear sound.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for your review! We are delighted to hear that you are enjoying the Galaxy Buds3 Pro. The advanced noise cancellation feature allows you to immerse yourself in your music, video, or calls. We are also pleased that you appreciate the clear and crisp sound quality. We always aim to provide a great sound experience, and we're glad to see that you noticed! If you have any further feedback or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Very good sound, but bothersome
on May 26, 2025
Posted by: TBach
Expertise:Intermediate
This was my 4th set of Samsung earbuds, most recently stepping up from Galaxy Buds 2. While the sound is great, the fit and controls are a big step backwards. It's difficult to get a good seal (impossible in one ear) and they constantly slip during activity. When readjusting, the "pinch" controls pause or advance/rewind, so I had to disable that feature. I'll be switching back to an earlier design.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3 Pro. We appreciate your loyalty to Samsung earbuds and understand the importance of fit and control for a great listening experience. Regarding the fit, we recommend trying different ear tip sizes that come with the Galaxy Buds3 Pro. Ensuring a snug fit can enhance sound quality and minimize slipping during activities. You can find the different sizes included in the package, and switching to a larger or smaller size might help achieve a better seal. We're here to help you make the most of your Buds3 Pro, and we believe that with these adjustments, you might have a better experience. If you have any more questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Music comes to life
on May 26, 2025
Posted by: Anonymous
from Texas
Expertise:Intermediate
Verified Purchase:Yes
My wife said these are the best! She said on certain music she can hear notes she’s never heard before
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Thank you so much for your wonderful feedback, Dave! It’s amazing to see that your wife is enjoying the Galaxy Buds3 Pro so much. The fact that she can hear notes she’s never heard before truly highlights the incredible sound quality these buds provide. With our first-ever, independently controlled woofer and tweeter, the Dual Amplifier technology really makes a difference. It allows listeners to experience a broad spectrum of sound that truly brings music to life. We’re thrilled that she’s able to appreciate these beautifully detailed notes! If you guys ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
1 month review
on May 26, 2025
Posted by: Shawn
from Ohio
Expertise:Expert
Verified Purchase:Yes
The noise cancelation is top notch and the sound quality is great. My gripe is the touch controls can be weird to use while having both buds in. I'm not a fan of the stem design. There's a button on the bottom of the stem and it makes Switching songs a hassle sometimes. I prefer the touch controls and design from the original galaxy buds. Smaller and more discrete design over the very noticeable stem from the galaxy bud 3s
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
We appreciate you sharing your thoughts on the Galaxy Buds3 Pro, Shawn! We’re glad to see that you’re impressed with the noise cancellation and sound quality. We appreciate your feedback regarding the touch controls and stem design. With the Galaxy Buds3 and Buds3 Pro, we’ve included the innovative Pinch Control feature to help make managing your music and calls easier. A single pinch lets you play or pause your music, answer or end calls, and even stop notifications or voice detection features. For switching songs, a double pinch will take you to the next track, while a triple pinch will return you to the previous song, starting it over if it’s within three seconds. You can also customize a pinch and hold to activate a preset function, like changing noise control modes or rejecting a call. We truly value your feedback and are committed to enhancing your experience. If you have any other thoughts or concerns, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
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