Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,104 Reviews)
Open Ratings Snapshot
Rating breakdown 13,104 reviews
5 Stars
8,945
4 Stars
2,123
3 Stars
927
2 Stars
519
1 Star
590
78%of customers recommend this product. 
(
3,496 out of 4,509
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Awesome ANC, great sound quality.
on May 18, 2025
Posted by: Sammytech123
I love my buds, but about three months after getting them, they went through the washer. Afterward, the charging case no longer charges, and it has been over two months since this happened. When I try to charge them, the light flashes red; however, when I initially washed them, the buds still worked perfectly fine.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s great to know that you appreciate the sound quality and active noise cancellation. We understand how frustrating it can be to have challenges with your charging case after an accidental wash. The durability of our products is important to us, and we want to help you get the most out of your earbuds. Please reach out to us at Samsung Support so we can assist you further and explore the best options for your situation. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Product
on May 18, 2025
Posted by: Tugger
from 92660
Expertise:Intermediate
Verified Purchase:Yes
Easy to connect, and the sound testing to get the right size rubber pieces for your ears is fantastic. Sound is great, a bit of a learning curve to learn about the buttons but overall really nice earbuds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for your review, Tugger! It’s great to see you found the Galaxy Buds3 Pro easy to connect and that the fit test helped you choose the right ear tips for comfort and sound quality. We understand that the pinch controls can take a bit of getting used to, but they’re designed to enhance your overall experience. Be sure to check out the link attached to learn more about the pinch controls. We appreciate your feedback and hope you continue to enjoy the sound and features of your Buds3 Pro! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Headphones by far!
on May 18, 2025
Posted by: TrueKelso
from MI
Expertise:Expert
These have by far been the best headphones I have ever owned. I've tried Bang and Olufsen, Buds, Buds 2, and Beats Pro 2. While I would not recommend for running. I have had no issues with them falling out. The sound quality is amazing and can really provide some serious bass. Be prepared that if you do not own a newer laptop these headphones will not connect. In order to connect you need to have the Bluetooth LE option available in device settings. Despite the inability to connect. These headphones are extremely easy to switch between devices. I use these with my Samsung TV, Tablet, and phone. For the price I would recommend giving them a try. The controls are easy to use and the voice controls are a real game changer.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Kelso! It's great to see that you've had a chance to use these with your TV. With the 360 Audio feature, you can dive into a spatial sound experience that enhances both music and viewing. It identifies the exact direction of the sound as you tilt your head, offering you an immersive surround sound feel, especially when using it with your Samsung TV. We appreciate your feedback on the fit while running. Many users find them secure during various activities, so it’s great to get your perspective. We're also pleased to know that switching between devices is easy for you, as this is something we aimed to perfect. If you have any questions or need assistance, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
In love with them!
on May 18, 2025
Posted by: Stephanie P
from California
Expertise:Intermediate
Verified Purchase:Yes
I love them! They fit so good in my ears, unlike the Galaxy Buds2. The Buds3 Pro never fall out or give me any problems.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you so much for your feedback, Stephanie! We’re elated to see that you love the Galaxy Buds3 Pro and that they fit so comfortably in your ears. Our all-new design is engineered for optimal sound, featuring small, angled heads that ensure a snug fit during any activity. Plus, the accented Blade Lights allow you to express your unique style while enjoying an immersive audio experience. We hope you continue to enjoy your experience with the Buds3 Pro. If you ever have any questions or concerns, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Unsure
on May 19, 2025
Posted by: Lauren K
Expertise:Intermediate
Verified Purchase:Yes
Sound is great but they fall out of my ear and I can't figure out how to change the insert without harming the bud.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Lauren! We’re pleased that you appreciate the sound quality, but we hate to hear you’re having trouble with the fit. Finding the right earbud tips is essential for both comfort and sound experience. To help with changing the inserts without causing any damage, we recommend checking out this detailed guide in the link attached below. It offers step-by-step instructions to ensure you get the best fit for your ears! If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003496/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Could Be Better
on May 19, 2025
Posted by: Mike
from Texas
Expertise:Intermediate
Verified Purchase:Yes
The sound quality is just as good as the Buds2 Pro with Ambient or ANC off. I still have significant white noise while using either mode. I actually really like the "pinch" functionality despite the airpod design. All in all, I would not suggest an upgrade if you already have the Buds2 Pro unless they are starting to fade in quality.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Mike! We’re glad to see you enjoy the sound quality and the pinch functionality! If you’re experiencing static noise, we recommend checking for updates on both your earbuds and the connected device to ensure you’re using the latest software. Restarting or resetting your earbuds can also help clear up any minor glitches. Check out the link attached for more detailed instructions on how to resolve this. We want you to have the best possible experience with the Buds3 Pro, so we hope these suggestions enhance your experience! If you have any further questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor Bluetooth connectivity for the price
on May 19, 2025
Posted by: Hello
Verified Purchase:Yes
When connected to Galaxy Book only plays out of right bud. Noice canceling is pretty good though.
Response from Samsung USBy R&R Team, May 19, 2025
We appreciate your sharing your experience with the Galaxy Buds3 Pro! We're glad to see that you're enjoying the noise-cancellation feature! Regarding the sound only playing from the right earbud, we recommend trying to reset the buds through the Wearable app, as this can often resolve connectivity concerns. Additionally, unpairing and then pairing the buds again should also help resolve this. If you continue to experience this after trying those steps, please don’t hesitate to reach out to Samsung Support for further assistance. We're here to help you get the most out of your Galaxy Buds! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Buds3 Pro Silver
on May 19, 2025
Posted by: cppp
from Florida
Expertise:Expert
Verified Purchase:Yes
Purchased them for my wife and she Loves them and is very happy with them says the sound quality is amazing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Thank you so much for your feedback! We're more than happy to see that your wife loves the Galaxy Buds3 Pro. The amazing sound quality is a hallmark of these earbuds, thanks to the Samsung Seamless Codec. It ensures that the audio is compressed and encoded up to 24bit/96kHz, maintaining high-fidelity sound. This way, every intricate detail of the music is delivered just as it was intended in the recording studio. We’re glad she’s enjoying her experience. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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