Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,104 Reviews)
Open Ratings Snapshot
Rating breakdown 13,104 reviews
5 Stars
8,945
4 Stars
2,123
3 Stars
927
2 Stars
519
1 Star
590
78%of customers recommend this product. 
(
3,496 out of 4,509
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Serious charging issues with both earbuds and case
on May 8, 2025
Posted by: Squibbles
Expertise:Intermediate
These have serious charging issues. At first it was just the right earbud that was having issues, now the case doesn't realize it's charging until I unplug it and plug it in a few times. While the case is having this issue both earbuds won't charge. Now I can't get either one to charge.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 8, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. It sounds like you've encountered some challenges with charging. Have you had the opportunity to clean the charging contacts on both the earbuds and the case? Sometimes, dirt or debris can prevent proper charging. Also, double-check to ensure that the earbuds are placed correctly in the case and that you're using a compatible charger and cable. If you haven’t done so yet, trying a restart or reset of the earbuds can often help. If you continue to experience difficulties, please reach out to us at Samsung Support for additional assistance. We’re here to help you maximize your experience with the Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Jury is Out
on May 8, 2025
Posted by: Anonymous
from Florida
Expertise:Intermediate
Verified Purchase:Yes
So far not impressed, greatest concern is charging and battery life. Very fickle, doesnt like any of my 10 resources for wireless charging qnd case doesn't charge my buds. I have requested support and will ship to Samsung for repair. My previous buds would hold a charge for day when heavily used and a few wewk when not used.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 12, 2025
We appreciate you sharing your experience with the Galaxy Buds3 Pro, Ottman88. We noted your concerns about charging and battery life and recognize how important these aspects are for getting the most out of your earbuds. While our earbuds are designed to last throughout the day, battery life can vary based on usage and specific model features. The Galaxy Buds3 Pro offers up to 26 hours of playtime per charge, and this can extend to 30 hours with the case. To help conserve battery life, we recommend keeping your earbuds in the charging case with the lid closed when not in use. You can also adjust notification settings using the Galaxy Wearable app on your connected phone or the Galaxy Buds app if you are on iOS. We hope your concerns are addressed when you receive your buds back from Samsung support. If you need any further assistance or have additional questions, please reach out to us at Samsung Support. We are here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Music 🎶 🎵 to my ears
on May 8, 2025
Posted by: Chris
from Nj
Verified Purchase:Yes
Great looks, feel and sound. Controls are easy to remember and use totally satisfied Great product. Thank you chris nj
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
Hi Chris! Thank you so much for your wonderful feedback! We're thrilled to see that you love the Galaxy Buds3 Pro for its great looks, feel, and sound quality. It's fantastic that you find the controls intuitive and easy to use. Our design team worked hard to ensure a seamless experience. Your satisfaction means everything to us, and we can’t wait for you to explore even more features. If you have any questions or feedback in the future, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pure Audio Bliss and Unbeatable Comfort
on May 8, 2025
Posted by: Kia F
from Fillmore, Ca
Expertise:Intermediate
Verified Purchase:Yes
Experiencing pure audio bliss with rich bass and crystal-clear treble, the Galaxy Buds3 Pro have truly impressed me with their exceptional sound quality and remarkably accurate noise cancellation that effectively silences the world around me. Comfort has also been significantly improved over previous models, allowing for hours of enjoyable wear with a secure fit. Adding to their appeal is the fantastic battery life, providing all-day listening without constant recharging. Overall, my love affair with the Galaxy Buds3 Pro stems from their premium audio experience, top-notch ANC, superior comfort, and impressive battery, making them a must-consider for anyone seeking high-quality earbuds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
How's it going, Kia? Thank you for sharing your experience with the Galaxy Buds3 Pro. It’s great to know that you’re enjoying the rich bass and crystal-clear treble. Our goal is to provide a premium audio experience. We're glad to see that the noise cancellation helps you immerse yourself in your music without distractions. Comfort is important, and it's wonderful that the improved fit allows for hours of enjoyable wear. We also appreciate your comments on the battery life. Being able to listen all day without constant recharging is a highlight for many users. Your feedback truly reflects what we aim to achieve, and we hope the Galaxy Buds3 Pro continues to enhance your audio experience! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Unreliable
on May 9, 2025
Posted by: Hakerman
Expertise:Expert
My right ear buds stopped working after 2 months. Sent for warranty repair and I was rejected due to water damage. They've never been exposed to water... and its also nonsensical because they are apparently ip57 rated?
Switching back to other products.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 12, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Hakerman. It's important to us that our products meet your expectations. We understand your frustration regarding the warranty repair decision. To address this and gather more information, we encourage you to reach out to Samsung Support. We're here to help and want to ensure you have the best experience possible with your devices. Thank you for giving us the opportunity to assist you further! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Decent
on May 9, 2025
Posted by: Anonymous
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Love the features, but aren't as loud as my buds2 pro.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 9, 2025
Thank you so much for sharing your candid thoughts on the Galaxy Buds3 Pro, Bruce! It's great to hear that you love the features of these earbuds. The Galaxy Buds3 Pro are designed with Adaptive Equalizer with Galaxy AI, which adjusts the sound based on how the earbuds sit in your ears, ensuring an optimized listening experience. If the volume feels lower compared to the Buds2 Pro, adjusting the equalizer settings in the Galaxy Wearable app may help fine-tune the audio to better match your preferences. If you have any further questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds 3
on May 9, 2025
Posted by: 2ndNature Weezy
from Baltimore, Maryland
Expertise:Intermediate
Verified Purchase:Yes
I like the fit and sound. I think the different design contributes to the overall feel.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
Thank you so much for your feedback! We're more than happy to hear you appreciate the fit and sound of the Galaxy Buds3 Pro. The unique design really enhances the experience, and we love that you noticed it! With flawless control at your fingertips, you can easily manage your earbuds without having to reach for your phone. Plus, the secure fit means you can glide through gestures with confidence, knowing they're going to stay comfortably in place. For any questions or concerns, please reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
A little better than pro 3s, but not enough.
on May 9, 2025
Posted by: Noah J
from minneapolis
Expertise:Intermediate
Verified Purchase:Yes
the sound quality and noise canceling features have improved since the buds2 pro, but the touch sensitivity is close to nonexistent and the fit seems to have gotten worse. I find myself using my 2s just as much as my 3s. if it wasn't for the discount of getting them with my upgraded phone, i would not have paid the price.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
5 out of 5
5
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 9, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Noah! It's great to see that you’ve noticed improvements in sound quality and noise cancellation compared to the Buds2 Pro. The Adaptive Noise Control adjusts between noise cancellation and ambient sound based on your surroundings, enhancing your listening experience. Regarding touch sensitivity, the Buds3 Pro use pinch and swipe controls for managing music and calls. If responsiveness is inconsistent, make sure the touch-sensitive areas are clean and dry. For fit, the Buds3 Pro come with replaceable ear tips. If they feel loose, trying different sizes or adjusting their angle may help. We appreciate your feedback and hope these tips enhance your experience with the Galaxy Buds3 Pro! For any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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