Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,511 Reviews)
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Erik
Verified Purchase:Yes
These are the best Buds ever! They fit perfectly and cancel noise so well and sound so rich, I bought another pair for my wife.
Written by a customer while visiting Samsung US
Customer Rating
1
They fall off very easily.
on August 30, 2025
Posted by: Cuatre
I tried it with all the pads, and they fall off very easily. They have good sound, but what good is it if they fall off or move around a lot? It doesn't give you the security it should.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
4
Response from Samsung USBy R&R Team, September 2, 2025
We appreciate you taking the time to share your insights with the Galaxy Buds3 Pro, Cuatre. Your feedback is crucial as we continue to make improvements. We love to see that they sounded great for you, but we understand that them fitting securely is a crucial aspect to the overall experience. The Galaxy Buds3 Pro come with different sizes of ear tips, so the first step is to ensure you have the right size for your ears. A proper fit will eliminate gaps between your ear and the ear tip, helping to prevent sound leaks and ensuring optimal audio quality. If you need assistance with changing the tips, please refer to our guide for the Buds3 Pro tips. Once you have the correct ear tips on your earbuds, check the bottom of the earbuds for directional markings; you should see an "L" and an "R." Insert the right (R) bud into your right ear, with the "R" facing you, and the left (L) bud into your left ear, with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom points toward your mouth instead of straight down, and adjust them by rotating them until you find a comfortable fit. You can also run an earbud fit test using the Galaxy Wearable app to ensure you have the proper fit. We hope these steps help you. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Sub Par. Better options at that price range.
on November 21, 2025
Posted by: OTO2
Expertise:Intermediate
Instead of getting a percentage off from the promotion for a trade I would get punished and pay more. Terrible deal. I own a pair of 3 pro already and they are sub par. Terrible battery life, connection weak, especially for range. Same goes for noise cancellation quality. Much better buds out there at that price range. I used to like Samsung a lot. Almost every device I own is Samsung but lately...
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, November 21, 2025
Hey there OTO2,
Thank you for sharing your experience with the Galaxy Buds3 Pro. You have a good understanding of Samsung products and high expectations for battery life, connection stability, and sound quality. These earbuds offer rich audio and versatile controls within a compact design. Please see the link below to discover tips on maximizing your battery life with your Galaxy Buds3 Pro. Your feedback reflects what long-time Samsung users value when comparing models. We appreciate your insights and active participation in the Samsung community.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. You have a good understanding of Samsung products and high expectations for battery life, connection stability, and sound quality. These earbuds offer rich audio and versatile controls within a compact design. Please see the link below to discover tips on maximizing your battery life with your Galaxy Buds3 Pro. Your feedback reflects what long-time Samsung users value when comparing models. We appreciate your insights and active participation in the Samsung community.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Better than fruit
on November 29, 2025
Posted by: Syko
Expertise:Expert
Micro Syko used these to be the best micro wrestler ever. Thanks Samsung. #Ihatefruit
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jay J
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
Did not work as described, and does not work well with non Samsung phones.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R, December 4, 2025
Greeting Jay J,
Thank you for your honest feedback. The Buds3 Pro deliver clear, balanced sound with smart ANC and are designed to work across platforms, offering more features with Galaxy phones. Are you an iOS user who loves Galaxy wearable devices? Good news: you can use Galaxy Buds with your iPhone to listen to music or answer calls. Keep in mind that Galaxy Buds3 Pro only support Bluetooth and cannot connect through the Galaxy Buds iOS app. For more information on how to use your Galaxy Buds3 Pro with any device, check out the online article linked below. Your feedback helps us improve the experience across different setups. We appreciate you choosing Samsung.
Galaxy Buds that are compatible with iOS
https://www.samsung.com/us/support/answer/ANS10003617/
How to connect your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001319/
Ty
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Thank you for your honest feedback. The Buds3 Pro deliver clear, balanced sound with smart ANC and are designed to work across platforms, offering more features with Galaxy phones. Are you an iOS user who loves Galaxy wearable devices? Good news: you can use Galaxy Buds with your iPhone to listen to music or answer calls. Keep in mind that Galaxy Buds3 Pro only support Bluetooth and cannot connect through the Galaxy Buds iOS app. For more information on how to use your Galaxy Buds3 Pro with any device, check out the online article linked below. Your feedback helps us improve the experience across different setups. We appreciate you choosing Samsung.
Galaxy Buds that are compatible with iOS
https://www.samsung.com/us/support/answer/ANS10003617/
How to connect your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001319/
Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Not Worth it. Downgrade compared to the buds 2 pro
on December 20, 2025
Posted by: ZJS99
from New York
Expertise:Intermediate
I traded my Buds 2 PRO for these. Its not worth it. The Buds 2 pro is way better then these. Its an expensive downgrade. Sound quality is decent but trying to talk to anyone with it is trash and unusable. I have to yell just for the person to hear me. When I had the buds 2 pro I could be on the lawn mower talking normally and be heard just fine. Don't waste your money on these. If i could reverse my trade to get my Buds 2 PRO back I would.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, December 26, 2025
Hi ZJS99,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Call clarity and microphone performance are vital for daily communication. If your Galaxy Buds3 Pro have low or no volume, or poor sound quality on one or both earbuds, there could be several reasons. You might be wearing the earbuds incorrectly, or they could have dust or debris. Also, audio quality can be impacted by outdated software, low battery, or other factors. Check your earbud settings to see if Ambient sound or Noise canceling is enabled. Ambient sound lets you hear background noise during calls, which can cause interference. Turn off Ambient sound mode to improve this. If your earbuds have Active Noise Canceling, it's best to turn it on to block out background noise. Make sure you are within Bluetooth range. Check for software updates on your Galaxy buds and install any available updates. If problems persist, service may be necessary. Please call 1-800-SAMSUNG to request service, but note that damaged earbuds are not covered under warranty. For tips on maintaining a good connection and updating software, see the links below. We value your feedback and thank you for being part of the Samsung ecosystem.
Poor audio quality when using Galaxy buds to make calls
https://www.samsung.com/us/support/troubleshoot/TSG10007434/
How to install software updates on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001316/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. Call clarity and microphone performance are vital for daily communication. If your Galaxy Buds3 Pro have low or no volume, or poor sound quality on one or both earbuds, there could be several reasons. You might be wearing the earbuds incorrectly, or they could have dust or debris. Also, audio quality can be impacted by outdated software, low battery, or other factors. Check your earbud settings to see if Ambient sound or Noise canceling is enabled. Ambient sound lets you hear background noise during calls, which can cause interference. Turn off Ambient sound mode to improve this. If your earbuds have Active Noise Canceling, it's best to turn it on to block out background noise. Make sure you are within Bluetooth range. Check for software updates on your Galaxy buds and install any available updates. If problems persist, service may be necessary. Please call 1-800-SAMSUNG to request service, but note that damaged earbuds are not covered under warranty. For tips on maintaining a good connection and updating software, see the links below. We value your feedback and thank you for being part of the Samsung ecosystem.
Poor audio quality when using Galaxy buds to make calls
https://www.samsung.com/us/support/troubleshoot/TSG10007434/
How to install software updates on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001316/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
great features
on July 24, 2024
Posted by: Davit
this is the best buds ever it fills me with sound .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Trash I Def will be returning them
on July 29, 2024
Posted by: Jojoghjh
[This review was collected as part of a promotion.] Air buds 3 pro are trash quality sucks on calls can't remove the rubber ear piece when I touch them it makes a whistle sound
Value
1
Response from Samsung USBy Social Commerce, August 6, 2024
Hey there Jojoghjh, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important being able to change the ear tips are to getting that ideal fit and comfort with your device. We have provided a link to a video to help you with the steps to remove and change the ear tips of your device. We have also provided a link to an article to help you with the whistle you mention experiencing. Lastly, we have provided a link to the Samsung Support Team to provide additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Ssamsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US