Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,104 Reviews)
Open Ratings Snapshot
Rating breakdown 13,104 reviews
5 Stars
8,945
4 Stars
2,123
3 Stars
927
2 Stars
519
1 Star
590
78%of customers recommend this product. 
(
3,496 out of 4,509
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Marginal Product
on April 17, 2025
Posted by: Brad W
Verified Purchase:Yes
Not very comfortable to wear and there is very little control in the app to adjust the buds
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, April 18, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Brad. We understand that comfort is crucial and that you'd like more control through the app. To ensure a better fit, try using the different sized ear tips included with your buds. Finding the right size is essential, as it should snugly fit your ears without any gaps, which helps prevent sound leaks and enhances audio quality. Once you've selected the appropriate tips, remember to check the directional markings on the earbuds—insert the right bud with the 'R' facing you and the left bud with the 'L' facing you. You can angle the buds slightly so the microphone points towards your mouth, adjusting them until they feel just right. Additionally, we recommend running the earbud fit test in the Galaxy Wearable app to confirm you've achieved the ideal fit. We hope these tips enhance your experience. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Looks good but product not high quality
on April 17, 2025
Posted by: Venky
from Dallas
Expertise:Expert
Verified Purchase:Yes
One aide of the bud always not able to charge and if we take to service center they fix something and give back after 2 weeks again issue repeat. Fed up with product and service center as they are not able to replace item.
Performance
3 out of 5
3
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 18, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Venky. We truly value your feedback and want to ensure you have the best experience with our products. For optimal performance, we recommend regularly cleaning the charging contacts of your Galaxy Buds3 Pro. A buildup of dirt or debris can sometimes affect charging, so using a soft, dry cloth to gently clean the contacts can make a difference. If this persists after doing so, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Look and sound are amazing!
on April 17, 2025
Posted by: Dave84037
from Utah
Expertise:Expert
Verified Purchase:Yes
These buds sound great! Either left, right or both, the sound and functions are spot on!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 18, 2025
Hey Dave! Thank you so much for sharing your fantastic review of the Galaxy Buds3 Pro! We're thrilled to see that you're loving the sound quality and functionality. The Buds3 Pro’s advanced audio technology truly delivers an immersive experience, and it’s great to know you’re enjoying it in either ear or both! With features like Adaptive Active Noise Cancellation and 360 Audio, it’s designed to provide an unparalleled listening experience that’s tailored to you. If you have any more feedback or need help with anything, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on April 17, 2025
Posted by: HASH
from Washington state
Expertise:Intermediate
Verified Purchase:Yes
Love em, i havent had any issues. Better than buds 2 pro
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 18, 2025
Thank you for your wonderful feedback, Hash! We're pleased to see that you're enjoying your Galaxy Buds3 Pro. It’s great to hear that you find them to be a cut above the Buds 2 Pro! Many users appreciate the advanced sound quality and comfortable fit. We hope you continue to have a great experience with your Buds3 Pro. If you have any questions or concerns, please be sure to reach out to us at Samsung Suppoort. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
What a regret
on April 17, 2025
Posted by: J1d2m3
from Houston, Tx
Expertise:Intermediate
The quality of the Pro versions has gone worse with each new version. Sound quality is better but build quality is poor. I still have the first Pro and no issues. I mostly use these for runs and the fot is poor. Also it won't always charge after the run. Most recently one of the 2 buds wouldn't get recognized.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 18, 2025
We appreciate you taking the time to share your feedback with us. The Galaxy Buds3 Pro delivers excellent sound quality and is powered by Galaxy AI, which is an improvement over previous versions. To ensure a secure fit during runs, try adjusting the earbuds by rotating them slightly forward or backward until they feel snug. If one of the earbuds isn’t being recognized or charging after use, make sure the charging contacts on both the earbud and the case are clean and free of sweat or liquid. Restarting the earbuds by placing them in the case, closing the lid, and waiting at least 7 seconds can also help. If these steps don’t resolve this, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product 👌
on April 18, 2025
Posted by: Cedric
from Jax FL
Expertise:Intermediate
Verified Purchase:Yes
They have excellent sound and they do exactly what they say they do. You just have to practice putting them in the case because they can be a little slippery.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 18, 2025
We appreciate you taking the time to share your feedback with us, Cedric. The Galaxy Buds3 Pro delivers excellent sound quality, and are designed to meet expectations with features like Adaptive Noise Control and its premium audio quality. Their compact case is sleek and easy to carry, though it might take a bit of practice to get used to placing the earbuds securely inside due to their smooth design. It’s great to hear how much you’re enjoying them! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Would purchase again
on April 18, 2025
Posted by: nhhsgal
Verified Purchase:Yes
My very 1st try with wireless buds, and I ❤️ them. I don't have to adjust overall volume on my phone or unmute my tablet. I connect and am listening immediately.
I would recommend this to a friend!
Performance
5 out of 5
5
Response from Samsung USBy R&R Team, April 18, 2025
Thanks for sharing your candid feedback on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro are a fantastic choice for your first wireless earbuds! They offer seamless connectivity, allowing you to start listening immediately without adjusting your phone or tablet settings. The premium sound quality, powered by Galaxy AI, ensures an immersive audio experience tailored to your liking. With Adaptive Noise Control, you can block out distractions while staying aware of your surroundings. It’s great to hear see much you’re enjoying them! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best buds, Ever
on April 18, 2025
Posted by: Mark Purkiss
from Michigan
Verified Purchase:Yes
The pro 2 buds were really good with my Galaxy 21. These new pro 3 are Great best ever. Thank you
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 18, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Mark. We love to see that you chose to upgrade! The Galaxy Buds3 Pro is a fantastic upgrade, offering premium sound powered by Galaxy AI and Adaptive Noise Control for an immersive listening experience. Their redesigned shape ensures a more comfortable fit and features like the Blade Lights add a stylish touch. It’s great to see how well they pair with your Galaxy S21 and that you’re enjoying their one-of-a-kind performance! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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