Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,511 Reviews)
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Not quite there
on August 28, 2025
Posted by: Alti
Expertise:Intermediate
Sounds great! The charging magnets are trash and getting them to actually charge is next to impossible sometimes. Waste of money until addressed.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, August 28, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Alti. We appreciate you reaching out and letting us know about your experience. To enhance your charging experience, it’s important to keep the charging contacts clean; you can do this by wiping them with a dry cloth. If the buds or the charging case have come into contact with dust, sand, or metal shavings, that can affect charging. Make sure to gently clean them with a soft, dry cloth before placing them back in the case. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If these suggestions don’t help, we recommend contacting a Samsung Service Centre or an authorized service centre for further assistance. You can also reach out to us at Samsung Support if you need any further assistance. -Kelvin
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Customer Rating
3
Good sounds, But bad fit/tips
on August 31, 2025
Posted by: Echo21
Expertise:Intermediate
Sounds is great, but the fit of the earbud could use work and they need better tips
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, September 2, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro! The Buds3 Pro features an all-new Dual Amplifier. With our first-ever independently controlled woofer and tweeter, the Galaxy Buds3 Pro allows you to experience a broad spectrum of sound. We love to see that you think that the sound quality is great, but we noted your feedback regarding the fit. Finding the perfect tip size is very important, and we appreciate that you have taken the time to explore the different sizes. We also recommend trying out the fit test on the Wearable app to help get a better fit if needed. Also, be sure to check out the link attached for more options to help you get the right fit with your buds. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad business
on September 19, 2025
Posted by: POEE
from TEXAS
Expertise:Expert
These units have problems after a year the base goes out and the company does not own up to it . Than a person know nothing about the inter working try to lie to a Electronic Engineer is crazy . If this is what samsung is really like I give the company less than 5 years to be in business.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, October 22, 2025
Hey POEE,
Thank you for sharing your thoughts on your Galaxy Buds3 Pro. We need to gather more information from your experience to better tailor our accommodation. Please reach out to our Samsung Support Team to further assist. We aim to respond to your query within [insert specific timeline], and our team will work diligently to resolve your issue. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
For eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. We are committed to providing the best service to our valued customers like you. We look forward to assisting you. Thank you for being a part of the Samsung family.
-Ty
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Thank you for sharing your thoughts on your Galaxy Buds3 Pro. We need to gather more information from your experience to better tailor our accommodation. Please reach out to our Samsung Support Team to further assist. We aim to respond to your query within [insert specific timeline], and our team will work diligently to resolve your issue. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
For eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. We are committed to providing the best service to our valued customers like you. We look forward to assisting you. Thank you for being a part of the Samsung family.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound quality
on October 25, 2025
Posted by: Lovin2Listen
[This review was collected as part of a promotion.] I recently purchased the Samsung Galaxy Buds 3 Pro and was immediately blown away by the quality of the sound. They also feature a sensor that detects if they're being worn that will pause your music when removed. I absolutely love my new Galaxy ear buds 3 pro!! Oh, and they've integrated Galaxy AI features into them as well!!! Gemini can help you even if you're phone is out of range!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nice look and features but
on November 5, 2025
Posted by: Azi786
from VA
Expertise:Expert
Not fit in my ear, fell down if I talk, and compromised quality
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R, November 6, 2025
Hola Azi786,
Thanks for sharing your experience with the Galaxy Buds3 Pro. It’s great to hear that their appearance and features impressed you. Comfort can differ based on individual ear shapes and movements. The Buds3 Pro include multiple ear tip sizes and a lightweight design to improve fit, stability, and audio clarity during calls or listening. Check out the article below for advice on selecting the best ear tip size. We value your feedback, as it helps us enhance fit, comfort, and sound quality across the Buds series. Thank you for being part of the Samsung community.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
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Thanks for sharing your experience with the Galaxy Buds3 Pro. It’s great to hear that their appearance and features impressed you. Comfort can differ based on individual ear shapes and movements. The Buds3 Pro include multiple ear tip sizes and a lightweight design to improve fit, stability, and audio clarity during calls or listening. Check out the article below for advice on selecting the best ear tip size. We value your feedback, as it helps us enhance fit, comfort, and sound quality across the Buds series. Thank you for being part of the Samsung community.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Earbuds Ever!
on November 17, 2025
Posted by: PNWborn77
[This review was collected as part of a promotion.] The Galaxy AI features are amazing and these are the best sounding buds I have ever experienced.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung buds pro 3 fit well and the sound qugreat.
on December 7, 2025
Posted by: Mm2026
[This review was collected as part of a promotion.] I use Samsung buds pro 3 for music, podcasts, phone calls, video conferences and TV.
Value
5
Response from Samsung USBy R&R, February 27, 2026
Hey there Mm2026,
That kind of versatility is exactly what Galaxy Buds3 Pro were built for. From podcasts to video calls, the adaptive sound and multi-device functionality help keep everything seamless throughout the day. Thank you for being a part of the Samsung ecosystem.
-Ty
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That kind of versatility is exactly what Galaxy Buds3 Pro were built for. From podcasts to video calls, the adaptive sound and multi-device functionality help keep everything seamless throughout the day. Thank you for being a part of the Samsung ecosystem.
-Ty
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Written by a customer while visiting Samsung US
Posted by: EYEC
from Worcester Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
The quality of this headset is very bad. They are not as good as the one before.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 2, 2026
Hey there EYEC.
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Each Galaxy Buds generation highlights evolving design and performance priorities. Your comparison with earlier models illustrates how expectations shape the listening experience. We'd love to offer tips and tricks to help you get the most out of your Galaxy Buds3 Pro. Please reach out to our Samsung Support Team to share how we can improve your experience. We appreciate your feedback on Samsung audio products.
-Ty
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Each Galaxy Buds generation highlights evolving design and performance priorities. Your comparison with earlier models illustrates how expectations shape the listening experience. We'd love to offer tips and tricks to help you get the most out of your Galaxy Buds3 Pro. Please reach out to our Samsung Support Team to share how we can improve your experience. We appreciate your feedback on Samsung audio products.
-Ty
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Written by a customer while visiting Samsung US