Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,511 Reviews)
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Parween Zebari
from Texas
Expertise:Expert
Verified Purchase:Yes
I was really excited to get these earbuds once I tried them on they don't fit the ear loop and they hurt my ear so bad that I have to wear any ways . Please don't buy this product.
No, I would not recommend this to a friend.
Features
5
Performance
5
Value
1
Response from Samsung USBy R&R Team, May 2, 2025
Hi Parween! We appreciate you sharing your thoughts on the Galaxy Buds3 Pro. We completely understand that getting the perfect fit is essential to get the best experience with your buds. Don’t forget to check the directional markings on the earbuds. Just remember that the "R" should face you when you insert the right earbud, and the same goes for the left with the "L." A little tip for comfort: angling the earbud so the microphone points towards your mouth can make a big difference! If you want that extra assurance on the fit, we recommend taking a moment to run the earbud fit test via the Galaxy Wearable app. It’s fantastic for making sure you’re getting the most comfortable experience possible. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Cynthia
from Philly PA
Expertise:Intermediate
Verified Purchase:Yes
I'm giving this product 3 1/2 stars. I love the sound quality. But the buds do not stay in my ears. I've tried the three different sizes. They still fall out. I've had this product for one month. I would still recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, May 5, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Cynthia! We're thrilled to see that you love the sound quality. However, we noted your frustration with the fit. Finding the perfect fit can make a big difference in enjoying your audio experience. We recommend checking out our guide for tips on achieving the best fit with your buds, which you can find in the link attached. We appreciate your recommendation and hope you continue to enjoy the amazing sound quality! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst
on May 21, 2025
Posted by: Pranav
from Philadelphia
These is tge worst samsung product that I have ever brought in entire life. I regret buying this product and now also regretting to be a samsung product user. Since, I got owned every samsung high-end product in entire high-end lined up. This is ridiculous that I can't even go to store and fix the the charging issue withe buds, most of the only one ear buds will be working properly the other will be not working because of the charging problem 🙄 I am done with this and came here to write a review so that another person will be not in my situation.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Pranav. We appreciate your feedback and understand how frustrating it can be when a device doesn't perform as expected. At Samsung, we want to ensure that you enjoy every moment with our products. We provide a 12-month limited warranty for manufacturer defects, and you can also consider Samsung Care+ for eligible devices, which offers extended protection and additional support. We'd love to assist you further with this. Please reach out to us at Samsung Support so we can gather more information and help you enhance your experience with the Galaxy Buds3 Pro. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Bad sound - good features
on June 3, 2025
Posted by: Adam12
Expertise:Expert
Sound quality is just plain bad. There is no depth to the music with a very thin sound.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, June 3, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Adam. We understand your concerns regarding the sound quality. Have you checked out the sound equalizer in the wearable app? It’s a fantastic tool that allows you to customize your audio settings for a richer and personalized listening experience. Additionally, we recommend ensuring that your earbuds are updated with the latest software, as updates can enhance performance and sound quality. If this continues to persist, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Buds3 Pro Realtime translation is next level!
on June 10, 2025
Posted by: smb1966
[This review was collected as part of a promotion.] I love how Samsung Galaxy AI has integrated the real time translation into the buds 3. I work in an undustry where everyone speaks spanish but me and for 28 years i we have managed to communicate but not always as effectively as i wanted. Now it is seamless. I understand exactly what they are saying to me, i can respind into my phone ai translator and the conversations move along. There is aldo a marked improvement in the background noise cancellation. I noticed that the comfort of this style earbud is not as great as the buds Live but I think that with the comfort of the live you sacrifice the noise canceling I think that because it doesn't fit securely in the ear canal that it doesn't isolate the outside noise which is very frustrating to your person on the other end of the line.
But but as always I love how Samsung integrates their buds so that you can hear every message every messenger every notification everything that comes in right through your earpiece it doesn't just announce that you have a message but you can actually hear the content and it's a seamless integration between the Samsung phone and the Samsung earbuds and for that you can't beat them thank you job well done.
Value
5
Written by a customer while visiting Samsung US
Posted by: Kamrye
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
They suck. Don't fit in my ear without hurting. Won't charge. The case doesn't recognize that one earbud is out of the case when I close it. Probably the worst earbuds I've ever had.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, June 20, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Kamrye. It sounds like you've had some challenges with the fit and charging your buds. To enhance your experience, we recommend that you try using different ear tip sizes for improved comfort. You can also check out the link attached for more tips on how to get the best fit with your buds. Regarding the challenges with charging them, make sure both the charging case and the earbuds are clean, as this can help with their performance. Resetting the earbuds could also make a difference. Be sure to make sure that the buds as well as the device it's connected to is up to date with the latest software update. If you have any further concerns or questions, please reach out to us at Samsung Support. We're here to assist you and want to ensure you have a great experience! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2
Not Samsung's greatest offering
on July 8, 2025
Posted by: Buds
from Ocala, Florida
Expertise:Expert
Not great. Every time I'm on a call with them the party on the other side of the call says that I sound like I'm far away even though the buds are connected and noise cancelling is off. Also, when I pull one out of my ear it makes a loud screeching noise. The case stopped charging wirelessly for about a month, still charged by the cord and then suddenly it started working again with no changes to wireless charger. Must have been a firmware update issue.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, July 10, 2025
We appreciate you sharing your experience with the Galaxy Buds3 Pro. We hate to hear about the challenges you've faced but we're always here to help. Regarding the screeching noise, if you happen to touch or cover the area around the sub-microphone while adjusting the earbuds, it can cause unexpected sounds like beeping or howling. To help troubleshoot the microphone during calls, we recommend checking out the tips provided in the link attached, which will guide you in optimizing the performance of your Galaxy Buds. We’re glad to see that the wireless charging started working again, but we completely understand your concerns. If you have any more questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-during-calls-or-one-bud-disconnects
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound in a thoughtful package
on August 23, 2025
Posted by: Mossyoaks69
[This review was collected as part of a promotion.] I needed a set of buds for work and there was a great deal running when i purchased my phone. I am impressed with the sound and intuitive controls.
Value
5
Written by a customer while visiting Samsung US