Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,511 Reviews)
Open Ratings Snapshot
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Not happy
on September 19, 2024
Posted by: M Perry
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
Previous model was much better quality, people can not hear me when making phone calls. They say I sound like I'm underwater or talking into a pillow.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there M Perry, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you have the crystal clear calls you are expecting with your earbuds. We have provided a link to an article to help you with the call settings and features, and recommend ensuring there is no obstruction to the microphone during your calls. We have provided a link to the full device manual to highlight the exact location of your microphone and help you with additional audio settings. Lastly, we have shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Don't Upgrade, Samsung missed the mark.
on October 27, 2024
Posted by: SH27
from Dallas, TX
Expertise:Expert
Verified Purchase:Yes
They don't fit your ears as well as the Galaxy Bud Pro2, they fall out all the time, trying to pinch them instead of being able to tap makes them useless will running or cycling.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 28, 2024
Hi there SH27, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how valuable the ideal, secure fit of your earbuds is for a wide range of daily activities. We have provided a link to an article to help you with the fit, and another to a video to change the tips to best size to fit your ears if necessary. We have also shared a link to the full device manual to help you with the voice controls if you are finding the pinch to be incompatible with your physical activities. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this matter or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Mostly great
on November 18, 2024
Posted by: Niko
from Grants Pass OR
Expertise:Intermediate
Verified Purchase:Yes
The sound quality and battery life are fantastic and a great improvement from the buds 2 pro, my only complaint is that these get quite uncomfortable to wear over an extended period of time, moreso than the previous model
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 20, 2024
Hey Niko, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are so happy to hear you are thoroughly enjoying the enhanced audio and features of your new earbuds. We would love to help you troubleshoot a more comfortable fit for prolonged wear. We have provided a link to an article to help you with the placement, and recommend following up with a fit test you can do in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Okay headphones. Disappointing for the price.
on December 26, 2024
Posted by: Yogagirl
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
Sound is only so-so. Fit is good with different size options. Love the case.
No, I would not recommend this to a friend.
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 27, 2024
Thanks for sharing your thoughts on the Galaxy Buds3 Pro! We’re thrilled to hear that you found the fit to be comfortable with the various size options available. We designed the Galaxy Buds3 Pro with user comfort in mind, ensuring a snug fit for all ear shapes. We appreciate your feedback on the sound quality. While we aim to provide an immersive audio experience, we are always looking for ways to improve. It’s great to hear that you love the case! We designed it not only for protection but also for portability, making it easy to carry your Buds wherever you go. If you have any additional comments or suggestions on how we can enhance your experience, please feel free to share them with us at Samsung Support. We value your feedback and hope you continue to enjoy your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Charging Problems
on January 16, 2025
Posted by: David
Verified Purchase:Yes
I have sent an email to Samsung with no response for the issue. My wife and I have new buds, and we are both having trouble getting them to charge. We keep them clean and still cannot get them to charge every time we put them in the case. Samsung needs to provide a fix as these are new buds.
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, David. We noticed you reached out with concerns about your buds not charging. We truly appreciate your feedback and want to ensure you get the best experience possible. The Galaxy Buds3 Pro is designed with innovative technology to enhance your listening experience, and it's great to know that you’re keeping them clean. To help with charging, please ensure that the charging case itself is adequately charged and that the contacts on both the earbuds and the case are free from debris. It may also be helpful to check for any software updates using the Galaxy Wearable app, which can optimize performance. Check out the link attached for additional options to help troubleshoot this. Your satisfaction is important to us, and we want to ensure you're able to enjoy all the fantastic features these earbuds offer. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. Thank you for being a valued member of the Samsung community! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound quality
on February 12, 2025
Posted by: Jewels
[This review was collected as part of a promotion.] The Samsung Galaxy Buds3 Pro excel in sound quality, noise cancellation, comfort, and features. Their seamless connectivity, long battery life, and customizable sound profile make them a strong choice for users seeking a premium true wireless earbud experience. The active noise cancellation (ANC) on the Galaxy Buds3 Pro is highly effective at reducing ambient noise, allowing for immersive listening experiences. This feature significantly minimizes distractions in noisy environments, enhancing the overall listening experience. The transparency mode also works well, allowing you to hear your surroundings when needed.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound and cool features.
on February 18, 2025
Posted by: Jonathan305
[This review was collected as part of a promotion.] I got the Bud Pros 3 like a little over 2 or 3 week and I just opened and used them yesterday at the gym. One word... WOW! The sound was so amazing and you feel the bass if that makes sense. It awesome features. I was kicking myself today because, I had forgotten them at home. Don't sleep on these buds!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Junk!
on April 6, 2025
Posted by: SHL9
Expertise:Expert
I'm having so much issues with my buds pro and I sent it back to Samsung 3 times to get it repaire and still facing the same issue. It's very difficult to recommend anyone to buy this product.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Shl9. We appreciate you letting us know about the challenges you've faced, especially after sending them back multiple times for repairs. This is not the experience we want for our valued customers. We take pride in delivering quality products and outstanding support, and we recognize that we have not met expectations in your case. Your satisfaction is our top priority. We encourage you to reach out to us at Samsung Support directly so that we can work together to resolve this for you. Your feedback is important to us, and we aim to ensure you have a positive experience moving forward. Thank you for your patience, and we look forward to assisting you soon! -Kelvin
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Written by a customer while visiting Samsung US
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