Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,511 Reviews)
Open Ratings Snapshot
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
NOT WORTH IT
on September 9, 2024
Posted by: Eric
Verified Purchase:Yes
way overpriced for the qality that you get, it also make randomly high pitched noise when
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Eric, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you for a range of reasons throughout the day. We would love to help you have the best experience possible with your earbuds. The high pitch sound you mention experiencing may occur due to the microphone being covered when placing in your ears or making other adjustments. We have provided a link to an article to help you if this is not the case. We have also shared a link to the Samsung Support Team if this experience continues or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Galaxy Buds
on September 9, 2024
Posted by: Mike K
from MD
Expertise:Intermediate
Verified Purchase:Yes
Build quality is less than desirable.
Bluetooth connection fizzes out when earbuds are in and phone is in back pocket.
Ear buds do not properly stay in ear. Sound quality is extremely nasal sounding and not at all an improvement from previous generation buds.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Mike K, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot the experiences you mention being less than ideal with your earbuds. For the connection of your earbuds to your phone, we have provided links to a few articles to help you troubleshoot the connection at your convenience. We have also provided a link to help you with the fit of your earbuds, and recommend following that up with a fit test while connected in the Samsung Wearables App. We have lastly provided links to resources to help you with the audio quality including an article and a link to the full device manual to help you with the different audio settings, and to the Samsung Support Team to work with you one on one through chat if these matters continue. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not what i expected for the money.
on September 10, 2024
Posted by: Jim K
from Indianapolis, Indiana
Verified Purchase:Yes
Each earbud squeaks loudly in the ear when putting them in. It is not a subtle sqeak either. It is ear piercing and painful. Noise cancelling is far worse than the Galaxy Buds Pro 1 that i traded in for these. Sound quality is poorer as well. Bass is almost non existent even after using custom equalizer. I would highly NOT recommend these ear buds. They are trying to charge a premium price for a low quality product. Just stay with your buds pro or buds pro 2. They are far superior to the newer adaptation.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Jim K, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important the superior audio quality is to you for an uninterrupted listening experience and immersive experience. We have provided a link to an article to help you troubleshoot the audio quality at your convenience. The feedback you mention experiencing while placing your earbuds may be caused by the microphones being covered while you are inserting the earbuds. We have also shared links to the full device manual and the Samsung Support Team if these experiences continue and you would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poort Fitting And Mic
on September 12, 2024
Posted by: JAHAN
from cA
Expertise:Expert
Verified Purchase:Yes
Poor fitting quality and very poor Mic quality unable to adjust it ever always need fitting
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 13, 2024
Hi there Jahan, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a new device that is not meeting your expectations. We have provided a link to an article to help you with the placement of your earbuds for a secure fit. We also recommend performing a fit test with your earbuds connected in the Samsung Wearables App. We have provided another link below to help you with the call settings and features. Lastly, we have shared a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor quality! Poorly designed and manufactured
on September 16, 2024
Posted by: DocW
Expertise:Expert
These are the most disappointing. While they have the potential to be great, they constantly fall out of my ears, even with the different size covers provided. They don’t fit properly, making hands-free phone calls difficult as they won’t stay in place. While they work fine for listening to music, the overall experience is frustrating if your main goal is to make calls. I would not recommend these. Overall, the design is poorly made and manufactured.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there DocW, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the fit of your earbuds is to you for your calls and overall enjoyable experience with your device. We have provided a link to an article to help you with the placement of your earbuds for a secure fit. We also recommend doing a fit test with your earbuds while you are connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't waste your money.
on September 13, 2024
Posted by: Nate
from Carroll Iowa
Expertise:Intermediate
Verified Purchase:Yes
Returned, these are absolute junk. The ANC is sub par, the tips broke off.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Nate, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important the fit and audio quality of your earbuds are to you every day. We have available online resources to help our customers troubleshoot both of these features of their chosen device. We hope you have found earbuds that align to your needs and provide the desired listening experience for you. We have provided a link to the Samsung Support Team if you have any questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great sound most of the time
on September 13, 2024
Posted by: Fjbfkh
Verified Purchase:Yes
Static while listening to music sometimes and they hurt my ears really bad
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Fjbfkh, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the uninterrupted listening experience is to you with your earbuds every day. We have provided a link to an article to help you troubleshoot the audio quality of your earbuds. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Major disappointment!
on September 14, 2024
Posted by: Heather
from Oregon
Expertise:Intermediate
Features did not work. Turning on hearing enhancements made things muted. The volume was obviously lower and even making changes in hearing enhancements settings did not change anything. My work building has a lot of HVAC fan/vent noise the adaptive noise canceling did not dim that noise at all, it sounded like the normal ambient noise setting. Many times noises would hurt my ears when normally they wouldn’t, tearing receipts off the printer, electronic beeps, etc. I returned them after one day.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 17, 2024
Hi Heather, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day for a range of activities. We hope you have found a new pair of earbuds that align to your listening preferences and daily needs. We have provided a link to the Samsung Support Team if you have any additional questions about the features and functionality of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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