Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,511 Reviews)
Open Ratings Snapshot
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Ear tips are bad bad quality
on July 27, 2024
Posted by: John
Expertise:Expert
Verified Purchase:Yes
Sound is great. Fit is good. But unfortunately several rubber ear buds ripped when removing them the way samsung instructed. Very disappointing considering samsung is supposed to be a premium brand and charges a premium price.
Response from Samsung USBy Social Commerce, July 31, 2024
Hello John, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the audio quality and fit of your earbuds. We have provided a link to the Samsung Support Team if you would like to discuss the matter of the eartips included with your device further. Please, don't hesitate to reach out to us again at any time with questions or additional feedback on your Samsung products. Thank you for being a loyal Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Do better
on July 27, 2024
Posted by: Macdaddy88
from Michigan
Expertise:Expert
Verified Purchase:Yes
The fit is awful. It comes with three different size earbud tips. I've tried all three. None of them seal properly. Plus getting the tips off is very difficult. I feel like I'm going to rip them, which apparently is an issue. Performance is great despite not sealing.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, July 31, 2024
Hey there MacDaddy88, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand completely how valuable and important the security of the fit is to your overall usage and enjoyment. We have provided a link to an article to help you with the optimal placement of your earbuds. We also recommend performing a fit test while wearing the earbuds and connected to the Samsung Wearables App. We have also included a link to the Samsung Support Team if you continue to experience this matter and would like to discuss this further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Working Great
on July 27, 2024
Posted by: Wilson
Verified Purchase:Yes
Love it, working find and they last for a very long time.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Superb!!
on July 28, 2024
Posted by: Irish
from Dothan Alabama
Verified Purchase:Yes
10/10 for noise cancelling
10/10 four sound quality
9/10 design wise
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The exchange process is ridiculous
on July 31, 2024
Posted by: Disillusioned
[This review was collected as part of a promotion.] The device tips are too flimsy, the quality of the build is lacking, the quality of the sound is worse than the buds2 pro. The form is worse than the buds2 pro, because of the tips flimsiness you cant get a proper ear fit as easily, and exchanging the tips is difficult. The battery life is worst than the buds2 pro, and you'd hope it's due to improved sound quality, but you can't improve sound if you can't get a good seal on your earstips.
The charging case is significantly worse than the galaxy buds2 pro, where they could charge easily when placed over the Samsung Smart things hub or other Samsung wireless plates, with this one you have to move it consistently to find the one sweet spot where the chargers work.
Ultimately this "upgrade" is:
A downgrade in form
A downgrade in battery life
A downgrade in quality of sound
A downgrade in device components
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 9, 2024
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would be more than happy to help you with any aspects of your earbuds that are meeting your expectations. We have provided a link to articles to help you with the fit of your earbuds, along with a video that will help you change the ear tips and get that tight seal for the best experience with the ANC setting. We have also included a link to an article to help you with the battery of your earbuds. Lastly, we have provided links to the full device manual and the Samsung Support Team to help align the features of your earbuds to align to your preferences. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No comfortable
on August 5, 2024
Posted by: No comfortable
Expertise:Expert
Verified Purchase:Yes
No comfortable. And the connection will loose with your phone for a while.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 15, 2024
Hi there, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and troubleshoot the fit and connection to your devices. We have provided a link to an article to help you with the placement of your earbuds in your ears for a secure fit, a link to a video to help you change the ear tips included with your earbuds to get that secure fit. For the connection we have provided two links to articles to help you with the Bluetooth feature of your earbuds. Lastly,w e have shared a link to the Samsung Support Team if these experiences continue or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth it
on August 6, 2024
Posted by: Ziggy
from Nc
Expertise:Intermediate
Verified Purchase:Yes
Honestly the anc hurts my ears. AND the ambient mode as well. Also they ran hot in my ears not sure if thats where the light up ambiance is a con but 😅
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 15, 2024
Hi Ziggy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and the comfort and temperature are a crucial part of this experience. We would love to help you troubleshoot the audio quality and temperature of your device. We have provided a link to an article to help you with the audio quality, and a link to the Samsung Support Team to discuss the temperature. Thank you for being a Samsung customer, and we look forward to assisting you further. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst earbud ever!!
on August 16, 2024
Posted by: JasonA
The worst earbud I’ve ever own and worst design ever. Just wasted my money and my buds 2 pro .
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 22, 2024
Hi JasonA, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day and we would be happy to help you troubleshoot any frustrations you may be experiencing and maximize your experience. Without knowing what features are causing frustration for you, we have provided links to the full device manual, and the Samsung Support Team. These resources can help you align the settings and features to your preferences and ensure everything is operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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