Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,903 Reviews)
Open Ratings Snapshot
Rating breakdown 12,903 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
517
1 Star
583
78%of customers recommend this product. 
(
3,489 out of 4,496
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Get yourself a pair of these buds pro three, they'
on February 25, 2025
Posted by: Queensplayer
[This review was collected as part of a promotion.] When I got my headphones, dude, you were a little interesting. But after unism, the active noise cancelation was superb. I enjoy not being able to hear the background. Noise, and especially when it comes to siren or loud noise.At the headphones the lower themselves. To make sure that i'm hearing the outside noise, especially when walking in the street, but they're so comfortable and definitely a must buy.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Contant sliding out of ears
on February 28, 2025
Posted by: San G
from Nc
Expertise:Intermediate
Verified Purchase:Yes
Keep sliding out of my ears. Keep sliding out of my ears
Response from Samsung USBy R&R Team, February 28, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, San! We truly appreciate your feedback and want to ensure you have the best experience possible. The Buds3 Pro features audio that is tailored specifically for you. The Adaptive Equalizer with Galaxy AI adjusts the audio based on how the Buds fit in your ears. This means that every time you put them in, you can enjoy the best sound for every playlist. If you're finding that the earbuds are not fitting comfortably or falling out, we recommend trying the different ear tip sizes included with your Galaxy Buds3 Pro. Samsung provides multiple options to help achieve a snug fit tailored to your ears, which can greatly enhance both comfort and sound quality. Check out the link attached for specific steps on how to get the best fit with your buds. We’re here to help you make the most of your Galaxy Buds3 Pro experience! If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung Pro 3 buds.
on March 1, 2025
Posted by: CindyR
from Delaware
Verified Purchase:Yes
So far so good. Seem to work well. Like the look and quality.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 20, 2025
It's great to hear from you, Cindy. We're thrilled to see that you're enjoying the Galaxy Buds3 Pro. It’s great to see that the look and quality are meeting your expectations. One of the standout features of the Buds3 Pro is the Samsung Seamless Codec, which ensures that you're getting high-quality audio by compressing and encoding sound up to 24bit/96kHz. This technology really helps to preserve the detail and clarity of your favorite tracks, making your listening experience even more immersive. We appreciate your feedback and hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
THIS AIN'T IT
on March 1, 2025
Posted by: BRANDON
from Dallas, Texas
Expertise:Expert
Verified Purchase:Yes
The Beans are way better. These fall out of your ear contact. The pinch feature is annoying and inconvenient. Ive switched back to using the Beans
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Brandon. We truly appreciate your feedback and want to ensure you get the most out of your experience. To enhance the fit and performance, we recommend starting with the various sized ear tips that come with the Buds3 Pro. Having the right size can help avoid discomfort and sound issues, as the tips should fit snugly in your ears without gaps to eliminate sound leakage and provide optimal audio quality. If you need assistance changing the tips, you can refer to our guide on Samsung's website for detailed instructions. Once you've selected the best-fitting ear tips, please check the bottom of the earbuds for directional marks; you'll see an "L" for the left ear and an "R" for the right ear. Insert the right bud (R) into your right ear with the "R" facing you, and the left bud (L) into your left ear with the "L" facing you. Slightly angle the earbuds so that the microphone on the bottom points towards your mouth instead of straight down. You can adjust the buds by rotating them slightly forward and backward until they feel just right. Additionally, we offer an earbud fit test in the Galaxy Wearable app, which can help ensure you have a proper fit for the best possible sound experience. Regarding the pinch controls, we encourage you to check out the link attached to learn more about the pinch controls. We hope these tips help you enhance your experience with the Galaxy Buds3 Pro! If you have any further questions, please feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/ca/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Abort, fly around!
on March 13, 2025
Posted by: Ronl
from Jarrettsville Md.
Expertise:Intermediate
Verified Purchase:Yes
Needed to send back for repair. The earbud3 squeals, and its so loud I think I have lost some hearing in my right ear. There is no protection for squeals so its at max volume! I did the fit test several times and it passed every time. They also pop several times. If that's not enough the music bass goes out and in, its like the fullness of the music starts and stops. Only the right esr bud has the issues. Waiting in the return from service to test. The bottom line is I love my last pair much better. The sound was better and they were functionally better and they fit better but, I need to test a working pair to confirm. Every time I try to use them, they fail within 2 minutes. Warning- there is an adaptive setting. It will amplify everything and it takes a second or two for the sound reduction to kick in. In that time you will be blasted with amplified sound before it changes modes. Bad idea! It should work in less than 20ms not 2 seconds.
My right ear rang for 30 min after the squeals. You cant remove them fast enough. Do yourself a favor,,, Abort fly around on the ear buds 3.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 14, 2025
Thank you for sharing your detailed experience with the Galaxy Buds3 Pro, Ronl. We can see how important sound quality and functionality are to you, and we appreciate the time you’ve taken to explain your concerns. For the squealing sound you mentioned, be sure to check out the link attached for options to help avoid this. Additionally, ensure that the Galaxy Wearable app is updated to the latest version, as this can optimize performance. Regarding the fit test, while it’s great to hear that the test passed, achieving the perfect fit can sometimes require experimenting with the different ear tip sizes included in the box. A snug fit not only enhances comfort but also ensures the best audio experience and minimizes external noise. For the bass fluctuations and sound interruptions, checking the Bluetooth connection can be helpful. Make sure there are no obstacles like walls or other electronic devices between the earbuds and your phone. Keeping the devices within 10 meters of each other can also improve connectivity. If the sound still fluctuates, resetting the earbuds through the Galaxy Wearable app might help restore consistent audio performance. We truly can’t wait for you to test a fully functioning pair and rediscover the deep, rich sound that the Galaxy Buds3 Pro deliver. Your satisfaction is incredibly important to us. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/latin_en/support/mobile-devices/why-your-galaxy-buds3-buds3-pro-make-a-screeching-sound-when-you-hold-them/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent upgrade fron Buds 2
on March 14, 2025
Posted by: Nixk
Verified Purchase:Yes
So far so good. The battery life has been phenomenal, i haven't had a chance to use them till they were drained but they are lasting a long time. I'm very happy that the case now works with samsung find which is a huge plus. They fit much more comfortably than my buds 2 did, meaning my ears aren't getting sore from them. The sound quality is also a pretty big step up from the buds 2.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't fit in ear properly
on March 15, 2025
Posted by: King
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
Doesn't fit in the ear properly as other companies ear do. They fall out often
they aren't what they advertised as. Not happy with it after buy expensive branded headphones waste of money and time.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 17, 2025
Hey King! Thank you for sharing your thoughts about the Galaxy Buds3 Pro. We’re glad to get your honest feedback, as it helps us understand how we can improve the experience for our users. The Galaxy Buds3 Pro includes different-sized ear tips designed to help users achieve a secure and comfortable fit. To ensure the best results, it’s important to wear them properly. First, confirm the directional markings (L for left and R for right), then insert the earbuds into the correct ears. Adjust them by gently rotating forward or backward to achieve a snug fit. These steps can enhance both comfort and stability. We understand your expectations regarding fit and performance. We hope that these tips help you get a better fit with your buds. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Highly disappointed
on March 16, 2025
Posted by: Boogiebear
from Clementon, NJ
Expertise:Expert
Verified Purchase:Yes
I believe there is a product design defect. No matter which size ear cover you use they don't stay in your ear. I constantly have to readjust these. Due to that I'm not getting the full experience of the audio or noise cancelation. Overall I'm not happy with these. I wanted to love them. Not worth the money
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 17, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro. We understand how frustrating it can be if your buds don’t stay in place, and we appreciate your feedback on this. The Buds3 Pro comes with different-sized ear tips to help ensure a comfortable fit for everyone. It’s crucial to use the right size tips, as this helps avoid any gaps that might cause sound leaks and ensures you get the best audio quality and noise cancellation. If you need assistance with changing the tips, you can find helpful instructions in our guide for the Buds3 Pro tips. Once you’ve selected the appropriate tips, please check for directional marks on the bottom of the earbuds; you’ll find an “L” for the left and an “R” for the right. Insert the R bud into your right ear with the “R” facing you, and the L bud into your left ear with the “L” facing you. Slightly angle the earbuds so that the microphone is pointing towards your mouth rather than straight down, and you can rotate the buds forward and backward to find the best fit. Additionally, we recommend running the earbud fit test in the Galaxy Wearable app to confirm that you have the correct fit and optimize your listening experience. We really want you to enjoy the full potential of the Galaxy Buds3 Pro, so please give these tips a try. If you need any further assistance, please do not hesitate to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
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