Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,441 Reviews)
Open Ratings Snapshot
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product. 
(
3,497 out of 4,512
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Buds 2 pro were better
on February 18, 2025
Posted by: Jcg1
They're the most uncomfortable buds, the fall off real easy, and leave your ear hurting after a while of wearing them
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 19, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Jcg. We truly appreciate your feedback! We understand that comfort is crucial, especially for extended listening sessions. The Galaxy Buds3 Pro are designed with an ergonomic shape to provide a secure fit. If you're experiencing discomfort, we recommend trying the different ear tip sizes included in the package. Be sure to check out the link provided for additional tips on how to obtain the best fit. We’ve taken great care to ensure the Buds3 Pro stay in place, whether you’re active or just relaxing at home. We’d love for you to give them another try and see if the fit improves for you. If you have any more feedback or questions, please don’t hesitate to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not Worth the Money
on February 20, 2025
Posted by: MKAZ
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Very poor design/fit. I've tried using all 3 sets of rubber buds and watched the fitting video that Samsung provided, but still the earbuds just fall out of my ears while talking. These earbuds have great sound and work extremely well with my new S25 Ultra, but I cannot use these earbuds when they keep falling out. Not worth the money.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 26, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3 Pro, Mkaz. We're delighted to see that you're enjoying the great sound quality and how well they work with your new S25 Ultra. We understand the importance of a comfortable fit, especially during conversations. It sounds like you've already tried different ear tips and watched the fitting video. For a more personalized solution, check out the link for additional tips and guidance to help you get the best fit for your ears. Your feedback is greatly valued, and we want to ensure you have the best experience with our products. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Get yourself a pair of these buds pro three, they'
on February 25, 2025
Posted by: Queensplayer
[This review was collected as part of a promotion.] When I got my headphones, dude, you were a little interesting. But after unism, the active noise cancelation was superb. I enjoy not being able to hear the background. Noise, and especially when it comes to siren or loud noise.At the headphones the lower themselves. To make sure that i'm hearing the outside noise, especially when walking in the street, but they're so comfortable and definitely a must buy.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Contant sliding out of ears
on February 28, 2025
Posted by: San G
from Nc
Expertise:Intermediate
Verified Purchase:Yes
Keep sliding out of my ears. Keep sliding out of my ears
Response from Samsung USBy R&R Team, February 28, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, San! We truly appreciate your feedback and want to ensure you have the best experience possible. The Buds3 Pro features audio that is tailored specifically for you. The Adaptive Equalizer with Galaxy AI adjusts the audio based on how the Buds fit in your ears. This means that every time you put them in, you can enjoy the best sound for every playlist. If you're finding that the earbuds are not fitting comfortably or falling out, we recommend trying the different ear tip sizes included with your Galaxy Buds3 Pro. Samsung provides multiple options to help achieve a snug fit tailored to your ears, which can greatly enhance both comfort and sound quality. Check out the link attached for specific steps on how to get the best fit with your buds. We’re here to help you make the most of your Galaxy Buds3 Pro experience! If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung Pro 3 buds.
on March 1, 2025
Posted by: CindyR
from Delaware
Verified Purchase:Yes
So far so good. Seem to work well. Like the look and quality.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 20, 2025
It's great to hear from you, Cindy. We're thrilled to see that you're enjoying the Galaxy Buds3 Pro. It’s great to see that the look and quality are meeting your expectations. One of the standout features of the Buds3 Pro is the Samsung Seamless Codec, which ensures that you're getting high-quality audio by compressing and encoding sound up to 24bit/96kHz. This technology really helps to preserve the detail and clarity of your favorite tracks, making your listening experience even more immersive. We appreciate your feedback and hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
THIS AIN'T IT
on March 1, 2025
Posted by: BRANDON
from Dallas, Texas
Expertise:Expert
Verified Purchase:Yes
The Beans are way better. These fall out of your ear contact. The pinch feature is annoying and inconvenient. Ive switched back to using the Beans
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Brandon. We truly appreciate your feedback and want to ensure you get the most out of your experience. To enhance the fit and performance, we recommend starting with the various sized ear tips that come with the Buds3 Pro. Having the right size can help avoid discomfort and sound issues, as the tips should fit snugly in your ears without gaps to eliminate sound leakage and provide optimal audio quality. If you need assistance changing the tips, you can refer to our guide on Samsung's website for detailed instructions. Once you've selected the best-fitting ear tips, please check the bottom of the earbuds for directional marks; you'll see an "L" for the left ear and an "R" for the right ear. Insert the right bud (R) into your right ear with the "R" facing you, and the left bud (L) into your left ear with the "L" facing you. Slightly angle the earbuds so that the microphone on the bottom points towards your mouth instead of straight down. You can adjust the buds by rotating them slightly forward and backward until they feel just right. Additionally, we offer an earbud fit test in the Galaxy Wearable app, which can help ensure you have a proper fit for the best possible sound experience. Regarding the pinch controls, we encourage you to check out the link attached to learn more about the pinch controls. We hope these tips help you enhance your experience with the Galaxy Buds3 Pro! If you have any further questions, please feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/ca/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Abort, fly around!
on March 13, 2025
Posted by: Ronl
from Jarrettsville Md.
Expertise:Intermediate
Verified Purchase:Yes
Needed to send back for repair. The earbud3 squeals, and its so loud I think I have lost some hearing in my right ear. There is no protection for squeals so its at max volume! I did the fit test several times and it passed every time. They also pop several times. If that's not enough the music bass goes out and in, its like the fullness of the music starts and stops. Only the right esr bud has the issues. Waiting in the return from service to test. The bottom line is I love my last pair much better. The sound was better and they were functionally better and they fit better but, I need to test a working pair to confirm. Every time I try to use them, they fail within 2 minutes. Warning- there is an adaptive setting. It will amplify everything and it takes a second or two for the sound reduction to kick in. In that time you will be blasted with amplified sound before it changes modes. Bad idea! It should work in less than 20ms not 2 seconds.
My right ear rang for 30 min after the squeals. You cant remove them fast enough. Do yourself a favor,,, Abort fly around on the ear buds 3.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 14, 2025
Thank you for sharing your detailed experience with the Galaxy Buds3 Pro, Ronl. We can see how important sound quality and functionality are to you, and we appreciate the time you’ve taken to explain your concerns. For the squealing sound you mentioned, be sure to check out the link attached for options to help avoid this. Additionally, ensure that the Galaxy Wearable app is updated to the latest version, as this can optimize performance. Regarding the fit test, while it’s great to hear that the test passed, achieving the perfect fit can sometimes require experimenting with the different ear tip sizes included in the box. A snug fit not only enhances comfort but also ensures the best audio experience and minimizes external noise. For the bass fluctuations and sound interruptions, checking the Bluetooth connection can be helpful. Make sure there are no obstacles like walls or other electronic devices between the earbuds and your phone. Keeping the devices within 10 meters of each other can also improve connectivity. If the sound still fluctuates, resetting the earbuds through the Galaxy Wearable app might help restore consistent audio performance. We truly can’t wait for you to test a fully functioning pair and rediscover the deep, rich sound that the Galaxy Buds3 Pro deliver. Your satisfaction is incredibly important to us. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/latin_en/support/mobile-devices/why-your-galaxy-buds3-buds3-pro-make-a-screeching-sound-when-you-hold-them/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent upgrade fron Buds 2
on March 14, 2025
Posted by: Nixk
Verified Purchase:Yes
So far so good. The battery life has been phenomenal, i haven't had a chance to use them till they were drained but they are lasting a long time. I'm very happy that the case now works with samsung find which is a huge plus. They fit much more comfortably than my buds 2 did, meaning my ears aren't getting sore from them. The sound quality is also a pretty big step up from the buds 2.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
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