Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,511 Reviews)
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Not Impressed!
on September 20, 2024
Posted by: RW82
Not impressed. The sound is not as good as ear buds pro 2. Ear tips are hard to change. Actually ripped one off the inner piece trying to try a different tip. Hard to get a good ear fit test. When I finally did the tips that it showed I needed I had a hard time keeping the buds in my ears as I worked. Definitely not as loud either as the buds pro 2.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there RW82, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you every day, and we would love to help you with the fit to have the best experience possible. We see you have attempted to use the additional ear tips and we have provided al inkt o an article to help you with additional tips on placing the earbuds for a secure fit. We have also shared a link below to the Samsung Support Team of offer additional assistance if this resource does not offer a resolution for you. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: David F
from California
Expertise:Expert
Verified Purchase:Yes
Things started off great. Then after two days the left ear bud stopped playing music and only emitted a loud consistent static sound. I unpaired them and repaired them and that fixed the problem. But I'm afraid this problem will return. Hence the 3 star rating.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 27, 2024
Hey David F, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you have been able to resolve this matter with the audio quality of your earbuds. We have provided some resources to help you in the future to prevent this experience and troubleshoot this matter if it does return. We have also provided a link to the Samsung Support Team if you are ever interested in one on one assistance with any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Written by a customer while visiting Samsung US
Posted by: Casey
from MI
Expertise:Expert
Verified Purchase:Yes
Amazing sound quality. ANC is perfect same with Transparency. Only issue is the battery life. They die faster than AirPod Pros.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Denver
from Denver, CO
Expertise:Intermediate
Verified Purchase:Yes
I love these. When they first came out I held off on buying them because of the initial bad reviews. I started hearing that many issues were resolved and so I bought them and was pleasantly surprised. I had loved my Buds 2 Pro earbuds, and I honestly love these more. The benefits of upgrading that I see are: improved noise cancellation, improved sound quality, and many very cool little features and tricks these new ones do. Too many to write about here. You won't be disappointed. If you are, return them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s great to see you love the improved noise cancellation and enhanced sound quality. We designed the Buds3 Pro to provide innovative features that truly heighten your listening experience, and it’s awesome that you’re discovering all they offer. Your satisfaction means a lot to us, and we hope to hear more from you in the future! If you ever have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Unhappy early adopter
on October 24, 2025
Posted by: Pickles
[This review was collected as part of a promotion.] The sound quality of these buds are pretty great, I will give them that, however I can't get a decent fit in my ears no matter which set of tips I use. Also, both buds don't sit properly in the charging case; they should start charging immediately upon being put back in the case, but more often than not, I get a notification that my buds aren't charging when I put them back in the case and I have to fiddle with them to make them start charging. Wireless charging with these is also incredibly slow. Galaxy AI is easy to activate, but that's about the only good thing about it. Otherwise it's clunky and feels like it could use a lot of improvement in future updates. Another issue I have with these is how long it takes for them to connect my phone (Samsung Galaxy Z Flip 6). I'll take them out of the charging case, put them in my ears, and often wait for close to a minute for the chime telling me that they are connected. Sometimes they do connect and the chime never goes off. Other times, I have to open up the Galaxy buds settings or Bluetooth setting and tap on the Galaxy buds to force them to connect. I really wish I had waited to buy these because it seems like a lot of these issues were worked out down the line, but I'm stuck with this set that I paid full price for at launch, just to have them full of issues, even after installing every software update. Next time, I'll probably just go for the cheaper Buds FE.
Value
1
Response from Samsung USBy R&R, October 28, 2025
Hi Pickles,
Thank you for updating us on your Galaxy Buds3 Pro. Selecting the right tips can greatly improve comfort and fit, though personal preference ultimately guides the choice. We provide various options to help you find the most suitable fit. To resolve your issues, use the diagnostics feature in the Samsung Members app, which can identify problems and let you report any observed behaviors. The app offers useful resources, tips, and tricks to enhance performance and connect you with support for solutions. More information about the Samsung Members app is linked below. We value your feedback and are here to help. Feel free to contact our Samsung Support Team if you need assistance. Thank you for being a valued part of the Samsung community.
Samsung Members
https://www.samsung.com/us/support/owners/app/samsung-members
Ty
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Thank you for updating us on your Galaxy Buds3 Pro. Selecting the right tips can greatly improve comfort and fit, though personal preference ultimately guides the choice. We provide various options to help you find the most suitable fit. To resolve your issues, use the diagnostics feature in the Samsung Members app, which can identify problems and let you report any observed behaviors. The app offers useful resources, tips, and tricks to enhance performance and connect you with support for solutions. More information about the Samsung Members app is linked below. We value your feedback and are here to help. Feel free to contact our Samsung Support Team if you need assistance. Thank you for being a valued part of the Samsung community.
Samsung Members
https://www.samsung.com/us/support/owners/app/samsung-members
Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Farjoun
Verified Purchase:Yes
Defective, could not change ear bud tip. Hope they fix it
Response from Samsung USBy Social Commerce, July 30, 2024
Hey there Farjoun, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important being able to change the ear tips and acheive the ideal fit are to you. We have provided a link to a video to help you with the steps to change the ear tips. We have also shared a link to the Samsung Support Team if you have additional questions about the eartips of your device. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Customer Rating
1
Not great at anything
on October 27, 2025
Posted by: YaaBoe
from Los Angeles, CA
Expertise:Intermediate
These are the worst fitting earbuds I've ever owned. I can never get a good fit with any ear tips and the sound quality is just ok nothing dramatic because of the fit. The stems on the earbuds was a bad decision. The nose cancellation is just bad with the bad design. The Galaxy buds 2 were a better fitting earbuds. The battery is the only positive thing from these earbuds.
Please go back to the old design.
Please go back to the old design.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy R&R, October 28, 2025
Hello YaaBoe,
Thank you for sharing your thoughts on the fit of your Galaxy Buds3 Pro. If there's one thing we understand about Galaxy Buds, it is that it all comes down to personal preference. It's important to wear your earbuds correctly for many reasons. You'll experience better sound quality, they will fit more comfortably, and they will stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and increase the likelihood of falling out. The Galaxy Buds3 Pro come with different-sized ear tips. The first step is to ensure you have the right size tips for your ears. You want them to fit snugly without leaving a gap between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips (see link below). Once you have the right tips on your buds:
- Check the bottom of the earbuds for directional marks. You will see an L and an R.
- Insert the R bud into your right ear with the R facing you.
- Insert the L bud into your left ear with the L facing you.
- Angle the microphone slightly so that it's pointing toward your mouth rather than straight down.
- You can adjust the buds by rotating them forward and backward until the fit feels right.
Find out more about how to get the fit just right by checking out the link on how to wear your earbuds below. Thank you for your review. We appreciate you choosing Samsung.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
Ty
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Thank you for sharing your thoughts on the fit of your Galaxy Buds3 Pro. If there's one thing we understand about Galaxy Buds, it is that it all comes down to personal preference. It's important to wear your earbuds correctly for many reasons. You'll experience better sound quality, they will fit more comfortably, and they will stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and increase the likelihood of falling out. The Galaxy Buds3 Pro come with different-sized ear tips. The first step is to ensure you have the right size tips for your ears. You want them to fit snugly without leaving a gap between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips (see link below). Once you have the right tips on your buds:
- Check the bottom of the earbuds for directional marks. You will see an L and an R.
- Insert the R bud into your right ear with the R facing you.
- Insert the L bud into your left ear with the L facing you.
- Angle the microphone slightly so that it's pointing toward your mouth rather than straight down.
- You can adjust the buds by rotating them forward and backward until the fit feels right.
Find out more about how to get the fit just right by checking out the link on how to wear your earbuds below. Thank you for your review. We appreciate you choosing Samsung.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
Ty
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Written by a customer while visiting Samsung US
Posted by: gpthomas2010
Expertise:Expert
Verified Purchase:Yes
Buds 3 pro are the best ear buds to date by Samsung. Hopefully down the road they add new features like the lights playing to the beat of the music.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US