Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,511 Reviews)
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
charger not working
on November 30, 2025
Posted by: Mustapha harma
charger not working,charger not working, battery is bad
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 2, 2025
Hello there Mustapha harma,
We appreciate the quick summary of your experience with your Galaxy Buds3 Pro. It pairs precise sound with a compact case designed for reliable power management. Your observation on charging behavior is shared with our audio teams as we continue to improve everyday reliability. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and extra support. Please contact our Samsung Support Team to learn more about your warranty options. Thank you for your review, and we appreciate you choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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We appreciate the quick summary of your experience with your Galaxy Buds3 Pro. It pairs precise sound with a compact case designed for reliable power management. Your observation on charging behavior is shared with our audio teams as we continue to improve everyday reliability. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and extra support. Please contact our Samsung Support Team to learn more about your warranty options. Thank you for your review, and we appreciate you choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Needs improvement
on December 9, 2025
Posted by: Mkay
from Newburgh, NY
Expertise:Intermediate
I have had every iteration of galaxy buds and so far these are my least favorite. Number one issue is the noise cancellation, I can still hear conversations, dishes being done, microwave all over my music. If somone is vacuuming I can hardly hear my audio book playing. Past versions were much better. When quite the sound quality is good. What's annoying is if I pause my book then take out my headphones it will start playing again. The pause and play features are so wanky. Many times I accidently ended my call while adjusting the earbud fit. Not good for running as they will fall out, and my small hoops will constantly hit the stem of earbud. The battery also does not last nearly as long as past versions. Also doesn't come in fun colors. Hope next version is better.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, December 12, 2025
Hi there Mkay,
We appreciate your continued support for the Galaxy Buds series and your thoughtful feedback on the Buds3 Pro. This generation was designed to deliver clear sound and seamless AI-powered control in a refined form factor. Your insights help guide future improvements in comfort, battery life, and noise reduction technology. Thank you for your feedback and for being a dedicated Samsung listener.
-Ty
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We appreciate your continued support for the Galaxy Buds series and your thoughtful feedback on the Buds3 Pro. This generation was designed to deliver clear sound and seamless AI-powered control in a refined form factor. Your insights help guide future improvements in comfort, battery life, and noise reduction technology. Thank you for your feedback and for being a dedicated Samsung listener.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
End-User Feedback: Charging Case, Power Management
on February 1, 2026
Posted by: Chris
from 20002
Expertise:Expert
I’ve used these earbuds for nearly a year and have several usability and design concerns that I’d like to share.
First, since ear shapes vary, I had to purchase aftermarket ear fitments to keep the earbuds seated properly without frequently falling out. However, the charging case lid is extremely tight, and I have to remove the fitments every time I place the earbuds in the case to charge. This is inconvenient and suggests the case interior clearance and lid height should be increased to accommodate common fitments.
Second, when I remove the earbuds and set them down, they do not appear to power down automatically. A built-in idle timer or auto shut-off feature would help conserve battery life and improve the overall user experience.
Third, the charging indicator behavior is confusing. The current white light does not clearly communicate charging status. The LEDs should more clearly distinguish states—for example, showing red while charging and changing to a different color (such as blue) once fully charged—so users can quickly understand the charge status at a glance.
Fourth, when I pick up both earbuds at once, there is often a piercing high-pitched feedback noise that is uncomfortable and distracting. This should be addressed through improved handling detection or feedback suppression. Additionally, there should be an option to power off the earbuds via a press-and-hold gesture while they are in use.
Finally, the earbuds feel bulky in the ear and would benefit from a smaller, more ergonomic design.
Please feel free to reach out to me directly if you’d like more detail on any of the points above. I’d also be willing to participate as an end-user tester and provide feedback on devices prior to final approval and production release.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy R&R, February 4, 2026
Hey there Chris,
Thank you for providing such thoughtful and detailed feedback on the Galaxy Buds3 Pro. Comments like this give valuable insights into how real-world use relates to design, comfort, and feature performance. The Buds3 Pro are designed to deliver immersive sound, smart audio features, and everyday convenience, and your detailed observations about fit, indicators, and interactions help guide future improvements to better serve a diverse range of users. Samsung appreciates input from experienced users who engage deeply with their devices. Thank you for being a valued Samsung customer.
-Ty
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Thank you for providing such thoughtful and detailed feedback on the Galaxy Buds3 Pro. Comments like this give valuable insights into how real-world use relates to design, comfort, and feature performance. The Buds3 Pro are designed to deliver immersive sound, smart audio features, and everyday convenience, and your detailed observations about fit, indicators, and interactions help guide future improvements to better serve a diverse range of users. Samsung appreciates input from experienced users who engage deeply with their devices. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Junk headphones
on March 7, 2026
Posted by: User11948361
[This review was collected as part of a promotion.] Most useless headphones ever. They rarely charge and the sound quality is trash.
Value
1
Response from Samsung USBy R&R, March 9, 2026
Hello there,
Thank you for reaching out and sharing your experience with the Galaxy Buds3 Pro. After a long day, your earbuds will need to be recharged. Remember that the charging case also has its own battery. Place the earbuds into their designated slots in the case and close the lid. Please note that if the battery is fully drained, the case or earbuds may take at least 20 to 30 minutes to turn on.
For more details on how to properly charge your Galaxy Buds3 Pro, please refer to our online article linked below. Also, if you notice that the audio quality isn't meeting expectations, it might indicate that a software update is needed. Running an outdated version could harm audio performance.
We appreciate your feedback and hope you find these resources useful. Thank you for choosing Samsung!
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
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Thank you for reaching out and sharing your experience with the Galaxy Buds3 Pro. After a long day, your earbuds will need to be recharged. Remember that the charging case also has its own battery. Place the earbuds into their designated slots in the case and close the lid. Please note that if the battery is fully drained, the case or earbuds may take at least 20 to 30 minutes to turn on.
For more details on how to properly charge your Galaxy Buds3 Pro, please refer to our online article linked below. Also, if you notice that the audio quality isn't meeting expectations, it might indicate that a software update is needed. Running an outdated version could harm audio performance.
We appreciate your feedback and hope you find these resources useful. Thank you for choosing Samsung!
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Causes skin irritation
on December 11, 2025
Posted by: Heimdall
Eartips caused me skin irritation in ear and had to visit doctor because of it. Same happened with buds 2 pro. Irritation goes as soon as I stop using them and switch to a different pair of buds.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
4
Response from Samsung USBy R&R, December 15, 2025
Hi Heimdall,
Thank you for sharing your experience with the Galaxy Buds3 Pro. The Buds3 Pro were designed with soft, skin-friendly materials to support long listening sessions. In the meantime, please avoid continuous use of your Galaxy Buds3 Pro and contact our Samsung support team at your earliest convenience to discuss further options. Your feedback is valuable as we work on improving comfort and material choices for different users. Thank you for sharing your feedback and being part of the Samsung community.
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. The Buds3 Pro were designed with soft, skin-friendly materials to support long listening sessions. In the meantime, please avoid continuous use of your Galaxy Buds3 Pro and contact our Samsung support team at your earliest convenience to discuss further options. Your feedback is valuable as we work on improving comfort and material choices for different users. Thank you for sharing your feedback and being part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Buds2
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Barely can hear anything from incoming call . Trying to fix many times
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Social Commerce, July 31, 2024
Hi there Buds2, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro. We would love nothing more than to assist you with the calls you are having with your earbuds. We have provided a link to an article to help you with the call features and settings of your device. We have also provided a link to the Samsung Support Team to offer assistance if this experience continues. Please, reach out to us again if you have questions or to share additional feedback on all of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Written by a customer while visiting Samsung US
Posted by: Conner
from Tn
Expertise:Expert
Verified Purchase:Yes
Missing pre installed ear tipshdhdhddhdhdhhddhehhsh
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 1, 2024
Hello Conner, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how vital the additional ear tips are to getting the ideal fit from your earbuds. We have provided a link to the Samsung Support Team to offer assistance help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: EShurst
from Lansing, Michigan
Expertise:Intermediate
Verified Purchase:Yes
Can't really use them yet, due to poor quality ear bud tips. Haven't try to change ear tips, because ear tip look like there's already showing cracks or tears with limited use.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there EShurst, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and changing the ear tips is crucial to getting that ideal fit. We have provided a link to a video to help you with the steps to remove and change your ear tips. We have also shared a link to the Samsung Support Team if you would like additional assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US