Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,511 Reviews)
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Good sound, but bad case charging connections
on December 13, 2024
Posted by: Chase
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Good sound quality, but case has frequent issues with charging the headphones. I have put them in properly, making sure they light up when entering the case, and leaving them in for at least an hour, only to find them still at 5-10% charge when I try to take them out. I have tried pressing down on them and slightly twisting them to make sure they are connected and show they are charging, to mixed and inconsistent results.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, December 15, 2024
Thanks for sharing your experience with the Galaxy Buds3 Pro, Chase. Your feedback is greatly appreciated as we continue to make improvements. We love to see that you've enjoyed the sound on these buds. We see that you may be experiencing some challenges while trying to charge your Buds3 Pro. When charging your buds important to ensure that you are using Samsung verified chargers. Samsung accessories are designed to maximize battery life. Samsung does not recommend using any chargers other than Samsung chargers, especially chargers that are uncertified or counterfeit. These can hinder the charging of your device and may cause battery issues if used long-term. If you are using Samsung verified chargers, make sure that your buds case is free of any debris. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Customer Rating
2
Disappointing Durability in Wet Conditions
on December 21, 2024
Posted by: guntype2
I recently purchased the Galaxy Buds 3 Pro, expecting premium performance and durability for the price. While they deliver on sound quality and comfort, I’m extremely disappointed with their inability to handle wet conditions, despite claims of water resistance.
During a heavy training session , my Buds 3 Pro were exposed to some sweat and a bit of rain. Unfortunately, they started malfunctioning shortly after. One earbud became unresponsive, and the case’s charging capabilities were also affected. I followed all care instructions and ensured they were not submerged in water, yet they still didn’t hold up.
During a heavy training session , my Buds 3 Pro were exposed to some sweat and a bit of rain. Unfortunately, they started malfunctioning shortly after. One earbud became unresponsive, and the case’s charging capabilities were also affected. I followed all care instructions and ensured they were not submerged in water, yet they still didn’t hold up.
For a product advertised with water resistance, this performance falls well below expectations. It's frustrating to invest in premium earbuds that can’t withstand typical use in environments they’re marketed for. Unless you plan to use these strictly indoors or in dry conditions, I would recommend looking for more robust alternatives.
Pros:
Excellent sound quality
Comfortable fit
Great ANC (active noise cancellation)
Cons:
Poor durability in wet conditions
Questionable water resistance
Expensive for their lack of reliability
Excellent sound quality
Comfortable fit
Great ANC (active noise cancellation)
Cons:
Poor durability in wet conditions
Questionable water resistance
Expensive for their lack of reliability
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, December 26, 2024
Thank you for sharing your feedback on the Galaxy Buds 3 Pro. We appreciate your insights and understand your concerns regarding water resistance. The Galaxy Buds3 Pro is designed to provide a premium sound experience using advanced audio technology. While these earbuds are marketed with an IPX7 water resistance rating, which protects against splashes and sweat, we recognize that individual experiences can vary based on how they are used. We recommend reaching out to us at Samsung Support for further assistance with this. They would be happy to help you troubleshoot or explore potential solutions. Your satisfaction is important to us, and we strive to ensure that our products meet the high expectations we set. Thank you for choosing Samsung! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Need additional accessories
on December 26, 2024
Posted by: DeeDee
Expertise:Beginner
I think they need an optional attaching over the ear hook. Samsung ear buds are too expensive and too easy to lose.
Response from Samsung USBy R&R Team, December 28, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, DeeDee! We appreciate your suggestion regarding an optional over-the-ear hook. The Galaxy Buds3 Pro is designed for improved comfort and immersive listening. You can enjoy listening in comfort with a redesigned shape that provides the snuggest fit ever. Additionally, we’ve added Blade Lights to ensure your Buds stand out from the crowd and enhance your listening experience. It’s great to hear your thoughts, and we are continuously working to enhance our products to meet customer needs. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
All fine
on February 14, 2025
Posted by: Sam Nill
Impressed by the quality and smartness, the only advice please add Google Assistant or Bixby features that buds could handle them well. Like in JBL buds
Written by a customer while visiting Samsung US
Customer Rating
1
in warranty repair for earbuds
on May 28, 2025
Posted by: youlostacustomer
Expertise:Intermediate
Bought 5 months ago and is broken. Ear buds won't charge anymore. Sent it for repair and samsung repair claims it has water damage. There is simply no way it can have water damage.
These earbuds never go near any water source. EVER. it sits in my work desk. SAMSUNG HAS LOST A LIFE LONG CUSTOMER! I have used Samsung for past decade and I will not be swindled.
These earbuds never go near any water source. EVER. it sits in my work desk. SAMSUNG HAS LOST A LIFE LONG CUSTOMER! I have used Samsung for past decade and I will not be swindled.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, May 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We understand how disappointing this experience is for you, but we want to help you find a resolution. Your loyalty to Samsung over the past decade is truly valued, and we want to ensure you have the best experience possible. To address your concerns about the water damage claim and to assist you further, we would love to gather some additional information. Please reach out to our Samsung Support team so we can work together to find a resolution. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Juan
from NJ
Expertise:Intermediate
Verified Purchase:Yes
An absolute upgrade over the Buds2 Pro, they sit better in my ear, never fall out, and connect to both my phone and watch easily with no drops in sound and rando-disconections.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, June 9, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Juan. We're pleased to see that you find them to be a significant upgrade over the Buds2 Pro. It’s awesome that they fit so well in your ears and provide a secure listening experience without the hassle of disconnections. We love knowing how effortlessly they connect with your phone and watch, just as it should be. If you ever have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. We are always here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Wouldn't recomend
on June 17, 2025
Posted by: Michaelo
[This review was collected as part of a promotion.] The headphones say waterproof/ water resistant. Everytime I workout no matter how much or how little any bit of moisture touches the left earbud and it will not charge. I have to leave it out the case for a few hours before the case will accept it and charge it. Very annoying
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Michaelo. We completely understand how frustrating it can be when moisture affects charging. The Buds3 Pro has a water resistance rating of IP57, designed to withstand sweat and moisture during workouts. However, it’s essential to regularly check and clean your earbuds if they collect dust, debris, or water to ensure optimal performance. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you need further assistance or if this continues to be your experience, please don’t hesitate to reach out to Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Smells like burning
on October 11, 2025
Posted by: Allsamsungoaks
Expertise:Expert
Stems are not great for control, charging isnt great and they smell like they are about to start on fire.. a mixture of burning plastic and camp fire.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 15, 2025
Hello Allsamsungoaks,
We appreciate your feedback on the Galaxy Buds3 Pro. Your comments about the charging experience and scent are important to us. Please stop charging or wearing your buds. Contact our Samsung Support Team for further assistance (see links below). We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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We appreciate your feedback on the Galaxy Buds3 Pro. Your comments about the charging experience and scent are important to us. Please stop charging or wearing your buds. Contact our Samsung Support Team for further assistance (see links below). We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US