Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,511 Reviews)
Rating breakdown 13,511 reviews
5 Stars
9,227
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Best earbuds I own!
on August 7, 2024
Posted by: MannyMI
First of all, a word of advice - READ the instructions and/or find a video on how to set up and use your Buds. These are terrific when configured properly. I am amazed at the sound, the bass, and the 360 does not disappoint. To activate the LEDs you need to pinch both Buds at the same time. These to me are more comfortable to wear than my Buds 2 Pro. I am glad I upgraded mine. One last thought, if you are mature or have hearing problems use the Adapt ambient sound option under Accessibility, you are welcome!
Written by a customer while visiting Samsung US
Customer Rating
1
I wanted these buds so bad!!!
on August 14, 2024
Posted by: HisAngelBaby24
[This review was collected as part of a promotion.] I am in search of a great pair of buds. I absolutely loved the beans, the only pair I've ever found to stay in my ears and not fall out. Since they are no longer made and I have been through 4 pairs, I decided to try these bad boys. We'll, to my dear of buying them, they are no beans. They do not stay in my ears and they also have interference issues so bad. I wish I had not bought them. Please, please come out with me beans!!
Value
1
Response from Samsung USBy Social Commerce, August 22, 2024
Hey there HisAngelBaby24, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how vital the ideal fit of your earbuds is to you every day. We have provided links to an article to help you with the placement and a video to help you change the ear tips to help you with the fit. For the audio quality, we have provided a link to an article to help you troubleshoot this experience at your convenience. Lastly, we have shared a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best sounding buds to date.
on August 22, 2024
Posted by: Jason
I love these buds. Great sound and are the most comfortable buds I have gotten from Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: NASIF
Verified Purchase:Yes
When i try to use it , it hurts my ear. Also the nice cancellation technology is a bit weird and makes me uncomfortable.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 12, 2024
Hi there Nasif, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a comfortable fit is for your usage and enjoyment. We have provided a link to an article to help you find that ideal fit for your comfort. We also recommend doing a fit test with your earbuds when connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if these experiences continue or you would like assistance with the ANC setting of your earbuds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Didn't fit my ears no matter how hard I tried.
on September 11, 2024
Posted by: Will
Verified Purchase:Yes
Couldn't get these to fit in my ears even with the small tips. I guess I have small and deep ears as they didn't get to a place where they would stay even if I help my ear open over my head. Too bad because I absolutely love the Buds2 but returned these.
Response from Samsung USBy Social Commerce, September 12, 2024
Hi Will, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how valuable the ideal fit of your earbuds are to you on a daily basis. We would love to help you with this experience if you would like, and have shared a link to a few articles to help you with the fit. We hope you have found earbuds that best align to your needs and wants. We have lastly, shared a link to the Samsung Support Team if you have any questions or would like assistance with any aspect of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Prab C
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Amazing sound, battery! Premium budd for sure. Samsung has done a great job with this iteration of buds. Well done!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jolanta
Verified Purchase:Yes
The headphones are uncomfortable and fall out of your ear.
Response from Samsung USBy Social Commerce, September 20, 2024
Hello Jolanta, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you get the ideal fit of your earbuds to help you maximize your experience with your earbuds. We have provided a link to an article to help you with the fit of your earbuds, and another to a link to a video to help you change the ear tips for the size that best fits your ears. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products Thank youf or being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Texan01
from Texas
Expertise:Expert
Verified Purchase:Yes
The Sound Quality is UNDERWHELMING, plus the Fitting in our ears is not good
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Texan01, we appreciate you sharing your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and troubleshoot any frustration you are experiencing. We have provided links to articles to help you with the fit of your earbuds, and recommend doing a fit test in the Samsung Wearables App, along with a link to the full device manual to help you with the different audio settings and features to best align to your preferences. We have also shared a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US