Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,137 Reviews)
Rating breakdown 13,137 reviews
5 Stars
8,966
4 Stars
2,130
3 Stars
929
2 Stars
522
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Great improvement over previous model
on March 15, 2025
Posted by: Aceboogiest
[This review was collected as part of a promotion.] Great improvement over previous model love the upgrades and the new ai features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hardware Redesign vs Software changes
on March 15, 2025
Posted by: Simsco
[This review was collected as part of a promotion.] I prefer the more contained and stemless looks of samsung galaxy buds as i used the buds 1 and 2 before switching to the these. The battery life is pretty consistently good and work just fine to fit my daily activities.
With the software I enjoy using a lot of new software tweaks and updates from the buds2 like switching seamless actions across apps and devices as I use a tab s10Ultra as well as the s24Ultra. I have so far been unable to enjoy the perks that would eventually come with one ui7 & android 15. Like the now brief or audio eraser.
With the software I enjoy using a lot of new software tweaks and updates from the buds2 like switching seamless actions across apps and devices as I use a tab s10Ultra as well as the s24Ultra. I have so far been unable to enjoy the perks that would eventually come with one ui7 & android 15. Like the now brief or audio eraser.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Don't charge
on March 15, 2025
Posted by: Francis
Expertise:Intermediate
They sound good but they have charging issues right bud don't charge. charge them overnight they would die 10 minutes after you take them off the charger That's trash.And on top of that customer service sucks
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Francis. We’re glad to see that you enjoy the sound quality. However, we understand how important consistent charging is for an optimal experience. To address the concern with the right earbud not charging, we recommend ensuring the charging contacts on both the earbuds and the case are clean and free from debris. Using a soft, dry cloth to gently clean these areas can help maintain a reliable connection. Additionally, check that the earbuds are seated correctly in the case, with the charging contacts properly aligned. When charging, it’s important to use a Samsung-approved charger for consistent and efficient performance. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If the earbuds are still not charging as expected, Samsung Support can provide further assistance and explore solutions for the charging case or earbuds. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Ear rubber pice needs one more smaller ear rubber
on March 15, 2025
Posted by: Marc
from Denver Colorado
Expertise:Expert
Verified Purchase:Yes
Ear bud rubber ear pice needs one more size smaller than the 2 they come with. I changed them when I first got them because they didn't fit correctly and second choice they give you fit better but no other choice and because they are a special type and have the hard plastic connected to them I can't get ones that fit better so I am stuck with them falling out of my ears ☹️ so they sit and don't get used. They sound great until they fall out .
Features
4
Performance
2
Design
3
Response from Samsung USBy R&R Team, March 17, 2025
Thanks for reaching out, Marc. Your feedback on the Galaxy Buds3 Pro is greatly appreciated! We’re glad to see you enjoy the sound quality, as it’s one of the standout features of these earbuds. The Buds3 Pro offer a refreshed look and revolutionary sound, designed for true audio lovers. With a comfortable, new shape and improved hardware, they deliver the high-resolution audio experience your ears have been craving. We understand how important it is to have a secure and comfortable fit for an enjoyable experience. The Galaxy Buds3 Pro include ear tips in different sizes to help users find the best fit. To improve stability, ensure the ear tips are aligned and securely attached to the earbuds by matching the groove of the ear tip with the latch on the speaker. Gently press the ear tips until they click into place. Additionally, inserting the earbuds with the correct directional markings (L for the left ear and R for the right ear) and rotating them gently forward or backward can help achieve a more secure fit. We also understand your concern about the availability of smaller ear tip sizes and the design of the attached plastic. Your feedback on this aspect is valuable. If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Boston, MA
Expertise:Expert
Verified Purchase:Yes
Constant humming sounds when NC is on. I jse my other earphones when I need NC. However, call quality with these are superior to anything else on the market. Sound quality is slightly above average and needs a deeper base.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Abdulla. We're please to see that you’re impressed with the call quality, as this is a key strength of these earbuds. Regarding the noise-canceling hum, this may occur if the sub-microphone on the earbuds detects sound or contact while Active Noise Cancellation (ANC) is enabled. To minimize this, ensure that the sub-microphone is not covered when wearing or adjusting the earbuds. Proper placement and avoiding obstruction around the microphone can help reduce the humming sound. We appreciate your feedback on the sound quality and bass. While the Galaxy Buds3 Pro deliver a well-rounded audio experience, you can enhance the bass response and overall sound profile by using the Galaxy Wearable app to adjust the equalizer settings to your preference. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
New Technology at its peak
on March 15, 2025
Posted by: Jordan89
[This review was collected as part of a promotion.] These broads are truly a work of art and they make listening to music so much more enjoyable as well as having four hour long phone conversations on the phone. They are extremely comfortable to wear for extended periods of time up to 8 to 10 hours. The sound quality on them is truly amazing. Being part of the Galaxy ecosystem has been a life-changing experience.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Rockville. MD
Expertise:Intermediate
Verified Purchase:Yes
"This product is optimally integrated into the Galaxy ecosystem. It is undoubtedly the strongest in its price range."
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Originally I bought them and they were crap then..
on March 15, 2025
Posted by: StroEc
[This review was collected as part of a promotion.] I bought these headphones when they first came out day one. Thought they were the best headphones I'd ever had. Had them for about a week and then they died. Samsung ran me through the ringer gave me a complete runaround and were complete jerks. They finally ended up replacing them and they work great they sound great they work great. I am a huge Samsung fanboy but my disappointment in their support leaves me with questions. But the headphones sound great and do everything that they offer.
Value
4
Written by a customer while visiting Samsung US