Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,513 Reviews)
Rating breakdown 13,513 reviews
5 Stars
9,229
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Small posts doesn't stay in ear
on September 27, 2024
Posted by: Anonymous
from Los Angeles ca
Ugh. It's sad how much support was offered before the purchase then they send you off to India.
The headphones are smaller at the posts and fall 9ff when I walk even after changing runner thingies out. Then I was out of country when they came in. Bu the time I got to them I was 2 days too late for the return. Really?? Samsung has such good ratings but this product is a huge disappointment. It's like buying a beautiful pair of expensive gold earrings with posts that don't fit. Such a shame
The headphones are smaller at the posts and fall 9ff when I walk even after changing runner thingies out. Then I was out of country when they came in. Bu the time I got to them I was 2 days too late for the return. Really?? Samsung has such good ratings but this product is a huge disappointment. It's like buying a beautiful pair of expensive gold earrings with posts that don't fit. Such a shame
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 7, 2024
Hi there La chona, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit of your earbuds are to you every day. We have provided a link to an article to help you find the ideal fit, and recommend performing a fit test for any recommendations on the placement. We have lastly shared a link to the Samsung Support Team if this experience continues and you would like to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Stuart
Verified Purchase:Yes
Great sound. Great ANC. Trade jn program was very smooth
Written by a customer while visiting Samsung US
Customer Rating
5
Great buds.
on November 18, 2024
Posted by: PGalaxy
[This review was collected as part of a promotion.] This is the first pair Galaxy Buds "pro" model to not give me ear fatigue after awhile. I really like the new stem design. Makes it a lot easier to control. I hope Samsung keeps this design and improves battery life in the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor fit
on December 25, 2024
Posted by: Asingh
from New York
Expertise:Expert
The fit is really poor. I traded in my Buds FE and I regret it. The Buds FE stayed in my ears for the most part; the fit was okay. These just pop out all the time. The controls are also finicky. Touch-sensitive controls suck when you can't get feedback that anything happened. I much preferred the button on the FE.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R Team, December 28, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, Asingh. We understand that achieving the perfect fit is essential for optimal audio quality. The Galaxy Buds3 Pro comes with different-sized ear tips, so we recommend ensuring that you have the right size for your ears to avoid any gaps between the ear tip and your ear, which can lead to sound leaks. If you need guidance on changing the tips, please check out our guide for the Buds3 Pro tips. Additionally, be sure to check for the directional marks on the earbuds—there's an R for the right earbud and an L for the left. When inserting them, make sure to angle the buds slightly so that the microphone points toward your mouth. You can adjust the position by rotating them until they feel comfortable. For even more assurance, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. We hope this information helps you enjoy your Galaxy Buds3 Pro even more! If you have any further concerns or questions, we would be more than happy to further assist you at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Bryce
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from the buds 2 and am really glad I did. The sound quality of these headphones is very good. I live in New York and am surprised how well they block the background city noise. I liked the buds 2 and these are worth the upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 30, 2025
Hey Bryce! Thank you for sharing your candid feedback on the Galaxy Buds3 Pro! We love to see that you’re enjoying the impressive sound quality and effective noise cancellation, especially in a bustling city like New York. It’s great to know the upgrade has made a noticeable difference for you. Our goal is to create products that enhance your listening experience. If you ever have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mortmedia
from NY, NY
Expertise:Expert
Verified Purchase:Yes
I'm a Samsung junkie, I only buy Samsung products for 20 years now. These ear buds suck. I'm so disappointed. The sound is pretty good and the fit is ok. My problem is the earbud controls. It's impossible to use them without basically pulling the earbud out or loosening it to a point where it will fall out. The pinch and slide is a horrible design and barely works. Whoever designed this must have the most dainty tiny fingers or did not try using them. If you plan to use earbud controls without having to use your phone, I wouldn't recommend these.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, August 27, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro! We’re glad you like the sound quality, but understand you're having some difficulty with the gesture controls. A single pinch plays or pauses music and answers or declines calls. A double pinch skips to the next track, while a triple pinch restarts the previous track if done within three seconds of a new track starting. Holding the pinch activates the preset feature, defaulting to Noise Control mode, which can be customized. You can also decline calls by pinching and holding, and if you're not wearing the earbuds, holding both will turn on the blade lights. Also, you can adjust the volume by swiping up or down. For more details, check the attached manual and be sure to use the gestures as the pictures suggest. If you have further questions, feel free to reach out to us at Samsung Support. -Kelvin
https://downloadcenter.samsung.com/content/UM/202410/20241031153230962/R530_R630_UG_CA_ENG_D4.pdf
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Response from Samsung USBy R&R Team, August 27, 2025
We appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro! We understand that you love the sound but are having some challenges when it comes to the gestures. Using the pinch and swipe gestures on your earbuds can seem challenging at first, but they offer a variety of convenient functions. To play or pause music, as well as answer or decline calls, simply pinch or swipe the earbuds. You can also customize these gestures to perform different actions. For a single pinch, you can play or pause a track, answer or end calls, or disable features such as Read Notifications Aloud, Voice Detect, or Siren Detect. A double pinch will advance to the next track, while a triple pinch can play the previous track, and if done within three seconds of a new track starting, it will restart that track from the beginning. Holding the pinch activates the preset feature, which is set by default to Noise Control mode, but can be changed as needed. Additionally, you can decline calls by pinching and holding, and if you're not wearing the earbuds, holding both will turn on the blade lights (specific to Galaxy Buds3 Pro). Finally, you can adjust the volume by swiping up or down. Be sure to click the link for the manual attached and check out the pictures that show you how to use these gestures. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://downloadcenter.samsung.com/content/UM/202410/20241031153230962/R530_R630_UG_CA_ENG_D4.pdf
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Written by a customer while visiting Samsung US
Customer Rating
2
The fitment is bad
on November 25, 2025
Posted by: Justbeinghonest
[This review was collected as part of a promotion.] Horrible fitting and they fell of the ear very often(and yes I tried multiple adapters for the earpiece) cant do regular movement without having to adjust or re-insert them in the ear.
I buyed the past versions(buds,budspro and budsfe) and this set is #2 on the do not buy again just a notch below the budsfe version wich is horrible in design,sound and updates.
Thanks
I buyed the past versions(buds,budspro and budsfe) and this set is #2 on the do not buy again just a notch below the budsfe version wich is horrible in design,sound and updates.
Thanks
Value
2
Response from Samsung USBy R&R, November 26, 2025
Hello Justbeinghonest,
We hear you on comfort. The Galaxy Buds3 Pro were designed with precision acoustic engineering and ergonomic comfort for sound that feels as natural as it is powerful. Your perspective on fit is important and contributes to ongoing refinements that help us tailor design for every lifestyle. Please check out the link provided below to learn more about getting a comfortable fit; it’s all about finding the right fit and using the right tips. We thank you for your review. Thank you for being a part of the Samsung ecosystem.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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We hear you on comfort. The Galaxy Buds3 Pro were designed with precision acoustic engineering and ergonomic comfort for sound that feels as natural as it is powerful. Your perspective on fit is important and contributes to ongoing refinements that help us tailor design for every lifestyle. Please check out the link provided below to learn more about getting a comfortable fit; it’s all about finding the right fit and using the right tips. We thank you for your review. Thank you for being a part of the Samsung ecosystem.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Sucks, broke within a year
on December 6, 2025
Posted by: Waste of money
from Az
Expertise:Expert
Buyer be ware. I've barely had these for a year and the left earbud does not charge correctly and most times not at all. This version sucks compared to the old versions. I've never had an issue until now. Samsung has fallen from grace imo.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 16, 2025
Hello there,
Thanks for sharing your experience with the Galaxy Buds3 Pro. These earbuds aim to deliver high-quality sound, smart features, and dependable daily performance within the Galaxy ecosystem. We understand it can be frustrating if your earbuds aren’t charging correctly. Please remember that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty, specific to each product. Additionally, you can extend coverage with Samsung Care+ on eligible devices for extra protection and support. For more help with your Galaxy Buds3 Pro warranty options, please contact our Samsung Support Team. We appreciate your participation in the Samsung community and value your feedback.
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Thanks for sharing your experience with the Galaxy Buds3 Pro. These earbuds aim to deliver high-quality sound, smart features, and dependable daily performance within the Galaxy ecosystem. We understand it can be frustrating if your earbuds aren’t charging correctly. Please remember that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty, specific to each product. Additionally, you can extend coverage with Samsung Care+ on eligible devices for extra protection and support. For more help with your Galaxy Buds3 Pro warranty options, please contact our Samsung Support Team. We appreciate your participation in the Samsung community and value your feedback.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
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-Ty
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Written by a customer while visiting Samsung US