Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,513 Reviews)
Rating breakdown 13,513 reviews
5 Stars
9,229
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4
Hard to grab
on February 2, 2026
Posted by: Jayy
I like the sound quality, but the design triangular makes it very difficult to grab, also, there is no way you make it fit comfortably, fit tests fail always. If they don't want to do round, hexagonal can be much better. So, noise cancelation doesn't work very well because of the fit.
Response from Samsung USBy R&R, February 4, 2026
Hey Jayy,
Thank you for your feedback on the Galaxy Buds3 Pro. Sound quality remains a central feature of the Galaxy Buds series, and fit significantly influences audio performance and noise cancellation. Design choices explore new methods for comfort and ease of handling, with insights like yours helping us understand how ergonomics and shape affect real-world use. We always appreciate user feedback to refine our designs and identify more functional structures. Thank you for contributing; you are an important part of the Samsung community.
-Ty
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Thank you for your feedback on the Galaxy Buds3 Pro. Sound quality remains a central feature of the Galaxy Buds series, and fit significantly influences audio performance and noise cancellation. Design choices explore new methods for comfort and ease of handling, with insights like yours helping us understand how ergonomics and shape affect real-world use. We always appreciate user feedback to refine our designs and identify more functional structures. Thank you for contributing; you are an important part of the Samsung community.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: jmonteiro829
Verified Purchase:Yes
Sound great and fit well except I have ripped 2 of the tips and can no longer use the small or medium sizes. I am currently running small in the right ear and medium in the left.
Written by a customer while visiting Samsung US
Posted by: jdh123
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
Great earbuds. Clear sound and simple to use. The fit is excellent!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jason
Expertise:Expert
Verified Purchase:Yes
The buds 3 pro doesn't work very well with zoom call. Most of times, only one side works.
Response from Samsung USBy Social Commerce, November 21, 2024
Hi Jason, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are for your calls and meetings during the day. We have provided a link to an article to help you reset your earbuds. We have also shared a link to the Samsung Support Team to offer one on one assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Written by a customer while visiting Samsung US
Posted by: Heavy Earbud user
Expertise:Expert
Verified Purchase:Yes
Noise canceling is just not there...Other brands in the same price range are way better. If you wear during fast movement, the design creates more wind noise that can be overcome by the earbuds.
The case feels cheap and also the earpuds themselves. Again, others in the same price range are better.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you for a range of different activities and needs. We would love nothing more than to help you maximize your experience with your earbuds and any of your Samsung products. For the ANC setting of your earbuds, we have provided a link to an article to help you at your convenience. We have also shared a link to the Samsung Support Team for any other features that are not meeting your expectations. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Audio Runner
Expertise:Intermediate
Verified Purchase:Yes
Good aesthetics, but sadly that's where the positives end. In ear fit is mediocre at best, and I experienced the same issue as many others regarding tips tearing when trying to find a better fit. The pinch controls are often awkward and sometimes unresponsive, giving more opportunities for the buds the fall out as I try to navigate controls. Do not register as being in my ear, which turns off noise cancelling settings in the app.
Overall, these buds are completely unusable for me and will be my last try with Samsung for the foreseeable future.
Overall, these buds are completely unusable for me and will be my last try with Samsung for the foreseeable future.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, July 31, 2024
Hey Audio Runner, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you were happy with the overall appearance of the redesigned earbuds. We have shared a link below to a video to help you with the changing of the eartips for a secure fit. We have also provided a link to the full device manual to assist you with the settings, and help you align them to your preferences. We have also provided a link to the Samsung Support Team if you have questions or continue to experience anything out of the ordinary with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Not worth your money
on September 5, 2024
Posted by: RichieZ
from Jersey
Expertise:Intermediate
There's a humming/buzzing while on phone calls. They don't fit quite right. Sound is pretty good. Not worth the money.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there RichieZ, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We know how frustrating it can be to have your calls interrupted by background sounds you mention. We have provided a link to an article to help you work towards a resolution to this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Jason
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Love this product, especially the squeeze features that let me change settings, skip or adjust music etc.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US