Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,903 Reviews)
Rating breakdown 12,903 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
517
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,496)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Do not buy.
on February 10, 2026
Posted by: Otto
from Michigan
Expertise:Intermediate
Right bud stopped working in less than one month. I'm not entirely sure about other aspects of the product given the unreasonably short life span.
No, I would not recommend this to a friend.
Features
1
Performance
1
Value
1
Response from Samsung USBy R&R, February 11, 2026
Hello Otto,
Thank you for sharing your thoughts. The Galaxy Buds3 Pro are designed to provide consistent performance, immersive sound quality, and everyday ease of use. We value your feedback, which underscores the importance of long-lasting functionality when selecting the right earbuds. Please note that if one of your earbuds stops working, Samsung products are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship. Additionally, you can opt for Samsung Care+ on eligible devices, offering extended coverage and support. Your input is vital in helping us improve and refine our products. We appreciate your feedback and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for sharing your thoughts. The Galaxy Buds3 Pro are designed to provide consistent performance, immersive sound quality, and everyday ease of use. We value your feedback, which underscores the importance of long-lasting functionality when selecting the right earbuds. Please note that if one of your earbuds stops working, Samsung products are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship. Additionally, you can opt for Samsung Care+ on eligible devices, offering extended coverage and support. Your input is vital in helping us improve and refine our products. We appreciate your feedback and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Pro at detecting moisture
on January 15, 2025
Posted by: King of your desires
Expertise:Expert
I recent purchased these headphones and finally got to use them at the gym. Once I was done I put them in the case and received a notification saying the charge has stopped because of moisture or a foreign object. So I take them out and wipe them clean and kept getting that notification. I then sat then out for about 10 minutes and let them air dry, still same issue. It wasn't drenched in sweat but apparently, a droplet of water will keep them from charging. So, good luck if you plan on using them while working out. Or learn how to control your pores.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
2
Response from Samsung USBy R&R Team, January 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We genuinely appreciate your feedback, and I’m sorry to see you had trouble with charging after your workout. The Galaxy Buds3 Pro is designed with an IP68 rating, meaning they’re resistant to water and can handle some moisture. However, as you mentioned, even any amount of water can sometimes interfere with the charging process. We understand that this can be, especially after you've been using them actively. For optimal performance, we recommend ensuring that the charging case and buds are completely dry before placing them back together. Air drying them, as you did, is a good approach. Since you've already performed the necessary troubleshooting steps, we recommend reaching out to us at Samsung Support so that we can look into what could be causing this to occur. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Bad experience
on February 7, 2025
Posted by: Nita
Expertise:Intermediate
These were perfect at first, only had for a short time(2months) the case doesn't work and my left ear bud isn't working and I can't get support to tell me how to fix it. They don't have a good battery life either.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Nita. We’re thrilled to see that they were perfect when you got them! The Buds3 Pro are designed to provide up to 26 hours of playtime per charge, and with a fully charged case, you can enjoy up to 30 hours. We understand how important it is for both the earbuds and the case to work seamlessly. If you're experiencing trouble with the left earbud or the charging case, we’d love to help you get back on track. Be sure to ensure that the bud stems and charger are clean and free of debris. Please reach out to us at Samsung Support so that we can gather more details about your experience and assist you further. Your satisfaction is our priority, and we’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Dallas
Expertise:Expert
Verified Purchase:Yes
Its baaaaaadddd the battery is bad and the noise cancellation is not to be mentioned
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, February 8, 2025
Thank you for sharing your candid thoughts about the Galaxy Buds3 Pro, Brandon. We hate to see that you're feeling let down with the battery life and noise cancellation. Your experience is important to us, and I want to help you get the most out of your earbuds. The Galaxy Buds3 Pro are designed to provide an impressive playtime of up to 26 hours per charge, and with a fully charged case, you can extend that to 30 hours! To maximize your battery life, we recommend a few simple steps. Firstly, when you’re not using your earbuds, make sure to store them in the charging case with the cover closed. This not only ensures they stay charged but also protects them. Additionally, you can fine-tune the notification settings via the Galaxy Wearable app if you’re using a Galaxy phone, or through the Galaxy Buds app on iOS. This helps manage how often notifications come through, which can conserve battery power for longer listening sessions. Regarding the noise cancellation, it's worth checking the fit of the earbuds in your ears. A snug fit can enhance the noise cancellation feature, allowing you to fully immerse yourself in your audio experience. We really appreciate your feedback, and are here to help you have the best experience possible with the Galaxy Buds3 Pro! If you try these tips and still have concerns, please reach out to us at Samsung Support so that we can further assist you. Your satisfaction is very important to us. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
They fall out of my ear the second I let go
on February 10, 2025
Posted by: Scott Y
I bought a new Galaxy phone and these earbuds so I could hear and talk in a noisy environment. Unfortunately they fall out of my ear the second I move my head, so I can't even wear them when I'm working at my desk. I'm horribly disappointed that I wasted my money.
They might work great but I'll never know. Don't buy them if you have a fairly open outer ear, they will be useless for you.
Response from Samsung USBy R&R Team, February 11, 2025
Hey Scott! Thank you for sharing your experience with the Galaxy Buds3. We appreciate your feedback and understand how important it is for earbuds to stay secure, especially in a noisy environment. It’s clear that the fit of these earbuds did not meet your expectations, which is valuable input for us as we continuously strive to improve our products. We’d love to assist you in finding a solution that works better for you. Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Check out the link attached for detailed instructions to help you achieve the best fit with your Buds3 Pro. Thank you for being a part of the Samsung family. For any further concerns or questions, we encourage you to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the upgrade I'd return if I could
on February 18, 2025
Posted by: Mehh
Expertise:Intermediate
Rating: ★★☆☆☆
I recently upgraded to the Samsung Galaxy Buds Pro 3, but unfortunately, they haven't lived up to my expectations. My main issue is that they fall out of my ears while working out. They feel too loose and I constantly need to adjust them, which is quite frustrating.
The sound quality is fine, but it's not significantly better or worse than the previous generation, the Buds Pro 2. Additionally, the battery life seems to be worse compared to the last generation, even without any features enabled.
Overall, I wish I had kept my Buds Pro 2 instead of purchasing these. They just don't meet my needs as well as the previous model did.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
2
Response from Samsung USBy R&R Team, February 18, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro! We're excited to see that you made the leap from the Buds2 Pro to the Buds3 Pro! With up to 26 hours of playtime on a single charge and a fully charged case extending that to an incredible 30 hours, they’re designed to keep you immersed in your favorite sounds all day long. We understand battery life is an important factor for many of our users. If you find yourself running low on charge, there are a couple of tips that can help conserve battery. For instance, when you’re not using the earbuds, it’s best to store them in the charging case with the cover closed. This simple step can really help preserve power. Additionally, adjusting your notification settings can make a significant difference. If you’re using the Galaxy Wearable app on your phone, you can easily manage those settings. For iOS users, the Galaxy Buds app provides the same functionality to help you customize your experience. Regarding the fit, we recommend checking out the link attached for steps on how to get the best fit for your buds. We hope this information helps you get the most out of your Galaxy Buds3 Pro! If you have any other questions or comments, please feel free to reach out to us at Samsung Support. Your feedback is invaluable to us! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Buds 2 pro were better
on February 18, 2025
Posted by: Jcg1
They're the most uncomfortable buds, the fall off real easy, and leave your ear hurting after a while of wearing them
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, February 19, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Jcg. We truly appreciate your feedback! We understand that comfort is crucial, especially for extended listening sessions. The Galaxy Buds3 Pro are designed with an ergonomic shape to provide a secure fit. If you're experiencing discomfort, we recommend trying the different ear tip sizes included in the package. Be sure to check out the link provided for additional tips on how to obtain the best fit. We’ve taken great care to ensure the Buds3 Pro stay in place, whether you’re active or just relaxing at home. We’d love for you to give them another try and see if the fit improves for you. If you have any more feedback or questions, please don’t hesitate to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: MKAZ
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Very poor design/fit. I've tried using all 3 sets of rubber buds and watched the fitting video that Samsung provided, but still the earbuds just fall out of my ears while talking. These earbuds have great sound and work extremely well with my new S25 Ultra, but I cannot use these earbuds when they keep falling out. Not worth the money.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, February 26, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3 Pro, Mkaz. We're delighted to see that you're enjoying the great sound quality and how well they work with your new S25 Ultra. We understand the importance of a comfortable fit, especially during conversations. It sounds like you've already tried different ear tips and watched the fitting video. For a more personalized solution, check out the link for additional tips and guidance to help you get the best fit for your ears. Your feedback is greatly valued, and we want to ensure you have the best experience with our products. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US