Customer reviews from snowjoe.com
Snow Joe - SJ623E Electric Single Stage Snow Thrower | 18-Inch | 15 Amp Motor | Headlights - Blue
Average customer rating
4.6
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
129
4 Stars
33
3 Stars
6
2 Stars
3
1 Star
4
95%of customers recommend this product.
(
18 out of
19)
Customer Reviews for Snow Joe - SJ623E Electric Single Stage Snow Thrower | 18-Inch | 15 Amp Motor | Headlights - Blue
Customer Rating
5
Small/Tough Machine
on February 1, 2021
Posted by: NadoShank
from Richton Park IL
You won't be disappointed. I had no business using this for my side hustle. Since the last snowfall, (over 1 ft. of snow) I used it 3 times in a day. Primarily is my snow blower for home. Performing strong after 2 years. Don't expect to plow through heavy snow; theres a technique for small machine and heavy snow removal. Develop the back and forth travel and it'll get the job done.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great blower for homeowner
on April 1, 2021
Posted by: harln
from Springfield, MO
I'm 73 and retired 3 years ago. I purchased my blower about 5 years ago to clear my north facing drive & entry. The entry walk and upper driveway in shade turned to ice and took weeks to clear after the lower half had melted. Dangerous to go out for the mail. I shoveled the drive for years until I got my SnoJoe about 5 years ago. This blower and smaller elec snow sweeper, do a fast, easy job on snow up to about 10"; ours mostly are up to 3". Have other SunJoe yard equip I've been as satisfied. Great company.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Fine...until it's not
on February 8, 2022
Posted by: motownrock
from Chicago IL
It's been unusable since the pulley stripped out early last winter. Replacement parts for this model never in stock. I've been checking periodically for over least a year and a half -- including spring and summer -- and it's always out of stock. It's obvious that this isn't just another "supply chain issue based on numerous comments this site about the part wearing out and being out of stock that stretch back 4 years.
For safety reasons, the part is designed to fail if the auger gets jammed and the motor keeps spinning -- exactly what happened when I ran into some dense snow. Even if that hadn't happened, plastic pulleys wear out over time. That's why it's user replaceable. But that's worthless if replacement parts aren't ever available.
So you have a few options if you're considering this snow blower
1) Understand its limits and hope for the best
2) Set aside some money to buy another snow blower when a part wears out
3) Buy a snow blower from a manufacturer that doesn't expect you to do #1 or #2
For safety reasons, the part is designed to fail if the auger gets jammed and the motor keeps spinning -- exactly what happened when I ran into some dense snow. Even if that hadn't happened, plastic pulleys wear out over time. That's why it's user replaceable. But that's worthless if replacement parts aren't ever available.
So you have a few options if you're considering this snow blower
1) Understand its limits and hope for the best
2) Set aside some money to buy another snow blower when a part wears out
3) Buy a snow blower from a manufacturer that doesn't expect you to do #1 or #2
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
STAY AWAY
on December 27, 2022
Posted by: Angry former customer
this product broke within a year of owning it, parts have been on backorder. would never recommend this to anybody
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, January 4, 2023
Dear Valued Customer,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
VERY DANGEROUS, start by itself
on January 19, 2024
Posted by: Phil X
from Quebec, Canada
This thing is a SERIOUS HAZARD. It cannot stop, even when the button is turned off. Releasing the handle do NOTHING, it keep spinning. The worst of it all is when I was working on the deck for other thing and it STARTED BY ITSELF, I had to unplug the thing to make it stop
I tried to bring it inside thinking it was ice but even after that it is still doing it
I have two of them and at this point I am seriously afraid to use them
I tried to bring it inside thinking it was ice but even after that it is still doing it
I have two of them and at this point I am seriously afraid to use them
Written by a customer while visiting snowjoe.com
Customer Rating
5
Love my snow jo
on November 30, 2024
Posted by: Auntie1
We live in northern Michigan and I’m 72 this is s a life saver not to have shovel! We use regular snowblower for big stuff but daily use this is fabulous especially on deck and sidewalks and path to bird feeders.
Written by a customer while visiting snowjoe.com
Customer Rating
1
No parts available
on July 11, 2025
Posted by: Cheated
no replacement rubber paddles available. Now it goes in the trash
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, July 14, 2025
Dear Valued Customer,
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced. Not being able to find a replacement part like the rubber paddles can be incredibly frustrating, and we understand how disappointing this must be.
This is not the level of service we aim to provide, and we truly value your feedback as it helps us identify areas where we can improve both product support and customer experience.
We’d appreciate the opportunity to assist you further and explore any possible solutions. Please reach out to our customer service team at 866-225-9723, available 7 days a week from 10 AM to 6 PM EST. Our team is committed to ensuring your satisfaction and will do their best to help.
Thank you again for your feedback and for giving us the chance to make this right.
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced. Not being able to find a replacement part like the rubber paddles can be incredibly frustrating, and we understand how disappointing this must be.
This is not the level of service we aim to provide, and we truly value your feedback as it helps us identify areas where we can improve both product support and customer experience.
We’d appreciate the opportunity to assist you further and explore any possible solutions. Please reach out to our customer service team at 866-225-9723, available 7 days a week from 10 AM to 6 PM EST. Our team is committed to ensuring your satisfaction and will do their best to help.
Thank you again for your feedback and for giving us the chance to make this right.
Written by a customer while visiting snowjoe.com