Customer reviews from snowjoe.com
Snow Joe - SJ627E Electric Snow Thrower | 22-Inch | 15-Amp | w/ Dual LED Lights - Blue
Average customer rating
3.5
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
58
4 Stars
18
3 Stars
6
2 Stars
12
1 Star
30
Customer Reviews for Snow Joe - SJ627E Electric Snow Thrower | 22-Inch | 15-Amp | w/ Dual LED Lights - Blue
Customer Rating
5
Great Product but customer service ???????
on February 10, 2021
Posted by: Big Bob 100
from Horseheads NY
Have not used yet but it assembled very easy and waiting first snow storm. I setup an account and purchased an extended warranty but had question as to what was in the extended warranty they had to escalate the problem which could take up to 2 days also unable to get back into account as website was a problem again had to escalate might here back in 1 to 2 days auto chat is really unrealistic want to reregister and do a extended warranty on product.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Tough little guy
on February 9, 2021
Posted by: Fyrmnjim
from Waynesville,. Oh
I've had this unit for 3 seasons now. It's performed very well. Today's snow was 8" of powder and it ate through it easily. It doesn't do nearly as well in wetter snow, but it still performs admirably. It has a few minor flaws, the wheels are jank, the discharge chute doesn't want to stay put, and the safety button is kind of awkward. It's still a great little machine and a good value.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Switch went bad in first hour of use
on February 7, 2021
Posted by: TJ Kes
from Holmdel, NJ
I have used electric blowers for over 35 years. My former one needed parts that are no longer available. I purchased the Snow Joe 22 inch and used it for the first time the day after delivery. After the first hour, the switch failed with the blower running. The only way to stop it is to pull the plug. This did not give me a good impression. The blower did throw snow and I did clean my 70 foot driveway with the motor running constantly.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, August 5, 2021
Dear Valued Customer,
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website www.snowjoe.com on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website www.snowjoe.com on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
It would be 5* except the belt went
on January 27, 2021
Posted by: billcoop4
from Hague, NY
Totally unhappy right now with the fact that the belt snapped. The part is out of stock. It has been out of stock for at least four weeks. And it's winter. Good planning, folks. When it works, it is a really good remover of snow. Now it's just taking up space and using up the warranty without the ability to work.
Written by a customer while visiting snowjoe.com
Posted by: Bones73
from Saint Helen Mi.
Verified Purchase:Yes
Very impressed first time owning a electric snow blower went threw snow with no problem and it threw it a lot further than I imagined and the lights are a great bonus definitely a machine I will recommend
Written by a customer while visiting snowjoe.com
Customer Rating
5
Amazing!
on November 9, 2020
Posted by: Anonymous
from Swift Current, SK, Canada
Wow! Just switched from a big gas powered snow blower to this Snow Joe. Had it in the garage, ready for winter. Yesterday, we had the biggest blizzard we’ve had in years. 40 cm+ snow and big wind that created huge drifts. I was a little sceptical that the Snow Joe was up to the task. The first snow I tackled was twice as high as the blower. It plowed into it and gobbled it up. As the high snow fell down, I just backed up and pushed into it again. Didn’t miss a beat. The motor powered through everything. Lots or torque! Throw distance was great. The chute didn’t plug at all. Thankfully the snow wasn't wet/heavy, but I’m thinking it would only slow the blower down a bit. The cord is a bit of a pain, but okay when you get used to it. My wife tended the cord for me and this made things much easier. About halfway through the driveway, we switched and she could handle the blower with ease. We definitely put this machine through it’s paces first time out. Very happy!
Written by a customer while visiting snowjoe.com
Customer Rating
5
EASY TO ASSEMBLE. WAITING FOR FIRST SNOWFALL.
on November 5, 2020
Posted by: donluc8
from Pittsburgh, PA. 15201
Verified Purchase:Yes
I AM 75 YEARS OLD AND HAD NO PROBLEM ASSEMBLING SNOWBLOWER. I AM WAITING FOR FIRST BIG SNOWFALL TO USE IT.
Written by a customer while visiting snowjoe.com
Customer Rating
4
I like it but...
on January 20, 2020
Posted by: Yves Lanthier
from Ste Lucie des Laurentides, Quebec
I bought this to clear the decks at my cottage in the laurentians. It performs very well, but I consistently need to take a Hair blower to the safety switch because the pushbutton latching mechanism keeps freezing in once depressed. That design could be a little more robust. I tried white silicon grease to lubricate but the problem persists.
Written by a customer while visiting snowjoe.com