Customer reviews from snowjoe.com
Snow Joe - SJ627E Electric Snow Thrower | 22-Inch | 15-Amp | w/ Dual LED Lights - Blue
Average customer rating
3.5
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
58
4 Stars
18
3 Stars
6
2 Stars
12
1 Star
30
Customer Reviews for Snow Joe - SJ627E Electric Snow Thrower | 22-Inch | 15-Amp | w/ Dual LED Lights - Blue
Customer Rating
1
Snow Joe. Sj627E
on February 20, 2026
Posted by: Busman
Having problems with this machine since I bought it a few years ago, the pulley very poorly engineered. It’s garbage don’t buy waste of money.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 23, 2026
Dear Valued Customer,
Thank you for taking the time to share your feedback regarding your Snow Joe SJ627E Electric Snow Blower. We sincerely apologize for the issues you have experienced, as this is not the level of product quality or service that we strive to provide.
We truly value feedback like yours, as it helps us identify areas for improvement in both product design and overall customer experience. Your observations regarding the pulley and machine performance are important, and we will be sharing your comments with our team to inform future product enhancements.
If there is anything else that we could assist with, please feel free to reach us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you for taking the time to share your feedback regarding your Snow Joe SJ627E Electric Snow Blower. We sincerely apologize for the issues you have experienced, as this is not the level of product quality or service that we strive to provide.
We truly value feedback like yours, as it helps us identify areas for improvement in both product design and overall customer experience. Your observations regarding the pulley and machine performance are important, and we will be sharing your comments with our team to inform future product enhancements.
If there is anything else that we could assist with, please feel free to reach us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Written by a customer while visiting snowjoe.com
Customer Rating
1
No parts
on February 8, 2026
Posted by: Steppe
Love the machine but can’t find replacement auger blade for my sj627e model
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 9, 2026
Dear Valued Customer,
Thank you for your feedback and for sharing your experience with the Snow Joe SJ627E Electric Walk-Behind Snow Blower. We’re glad to hear that you love the machine!
We sincerely apologize for the inconvenience you’ve encountered in finding a replacement auger blade. We would like the opportunity to assist you and explore possible solutions.
Please contact our customer service team at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST, so we can check availability and help resolve this issue for you.
Thank you again for bringing this to our attention. We value your feedback, as it helps us improve our products and services.
Thank you for your feedback and for sharing your experience with the Snow Joe SJ627E Electric Walk-Behind Snow Blower. We’re glad to hear that you love the machine!
We sincerely apologize for the inconvenience you’ve encountered in finding a replacement auger blade. We would like the opportunity to assist you and explore possible solutions.
Please contact our customer service team at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST, so we can check availability and help resolve this issue for you.
Thank you again for bringing this to our attention. We value your feedback, as it helps us improve our products and services.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Sno-Joe is probably DOA
on January 29, 2026
Posted by: Joe with no name
from St. Louis MO
I've had my Sno-Joe for about 4 years. In St. Louis we rarely get heavy snows and it has performed admirably until this year. 10" snow covered bricks lining a sidewalk; hit one of those bricks and apparently did some damage to the auger. Took off the side covers and observed no damage to the drive belt or system. As it vibrates terribly when running, suspect the auger is out of alignment. Doesn't look like that part is available from you folks, and can't find anyone in STL who'll attempt a repair. Hope the machine is recyclable or it will be a present for the local junk collector.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 29, 2026
Dear Valued Customer,
Thank you for your detailed feedback, and we sincerely apologize for the issues you’ve experienced with your Snow Joe SJ627E-CVR. We’re glad to hear it performed well over the past four years, but we understand how frustrating it must be to encounter problems with the auger and vibration.
Feedback like yours is invaluable, as it helps us identify areas for improvement in product design, product quality, and overall customer service. Your comments will be shared with our team to guide future enhancements and ensure a better experience for all our customers.
If there is anything further we can assist you with, please don’t hesitate to reach out to us. Our customer support team can be reached at 1-866-225-9723, Monday through Saturday, from 10 AM–6 PM EST.
Thank you for your detailed feedback, and we sincerely apologize for the issues you’ve experienced with your Snow Joe SJ627E-CVR. We’re glad to hear it performed well over the past four years, but we understand how frustrating it must be to encounter problems with the auger and vibration.
Feedback like yours is invaluable, as it helps us identify areas for improvement in product design, product quality, and overall customer service. Your comments will be shared with our team to guide future enhancements and ensure a better experience for all our customers.
If there is anything further we can assist you with, please don’t hesitate to reach out to us. Our customer support team can be reached at 1-866-225-9723, Monday through Saturday, from 10 AM–6 PM EST.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Poor part replacement availability
on January 26, 2026
Posted by: DaveS 71
from Windsor Ontario Canada
Product works fine, getting replacement parts sucks as most are NOT av
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 27, 2026
Dear Valued Customer,
We sincerely apologize for the inconvenience you’ve experienced regarding the availability of replacement parts. This is not the level of service that we aim to provide, and we understand how frustrating it can be when parts for your Snow Joe SJ627E Electric Walk-Behind Snow Blower are not readily accessible.
Please reach out to us directly so we can check the specific part you are looking for and explore all possible options to assist you. Our team is committed to helping you find a solution.
You may contact us at our toll-free number 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. We appreciate your patience and the opportunity to address your concerns.
We sincerely apologize for the inconvenience you’ve experienced regarding the availability of replacement parts. This is not the level of service that we aim to provide, and we understand how frustrating it can be when parts for your Snow Joe SJ627E Electric Walk-Behind Snow Blower are not readily accessible.
Please reach out to us directly so we can check the specific part you are looking for and explore all possible options to assist you. Our team is committed to helping you find a solution.
You may contact us at our toll-free number 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. We appreciate your patience and the opportunity to address your concerns.
Written by a customer while visiting snowjoe.com
Customer Rating
1
One time use! No replacement parts.
on January 12, 2026
Posted by: Hoodwinked
from West Virginia
Don’t waste your money. No replacement parts for 22 inch or anything.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 13, 2026
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding replacement parts for your Snow Joe SJ627E-CVR Electric Snow Blower.
We would like to assist you in locating the parts you need and ensure you get the support necessary. Please reach out to our customer care team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST. Our team is ready and more than happy to help guide you and provide any assistance you may need.
We truly value your feedback, as it helps us identify areas for improvement and better support our customers. Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding replacement parts for your Snow Joe SJ627E-CVR Electric Snow Blower.
We would like to assist you in locating the parts you need and ensure you get the support necessary. Please reach out to our customer care team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST. Our team is ready and more than happy to help guide you and provide any assistance you may need.
We truly value your feedback, as it helps us identify areas for improvement and better support our customers. Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Don't waste your money on this.
on December 13, 2025
Posted by: Anonymous Also
from Chicago, IL
Only lasted two years. Same issue as many people with safety switch/starter button housing rubbing against the power cord and stopped working. I managed to take apart the housing to splice wires back together and then it only worked until I was half way through clearing the driveway when the auger stopped working. Waste of money.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 15, 2025
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the issues you experienced with your Shop Joe product. We understand how frustrating it must have been to encounter repeated problems with the safety switch and starter button housing, especially after attempting repairs yourself.
We truly value your input, as it helps us identify areas for improvement in both product quality and overall customer service. Your feedback will be shared with our team to ensure it is considered in future product development and support processes.
If there is anything else we can assist you with, please feel free to reach our customer support team at our toll-free number, 1-866-225-9723, available every day from 10 AM–6 PM EST.
Thank you again for taking the time to share your experience and for helping us improve.
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the issues you experienced with your Shop Joe product. We understand how frustrating it must have been to encounter repeated problems with the safety switch and starter button housing, especially after attempting repairs yourself.
We truly value your input, as it helps us identify areas for improvement in both product quality and overall customer service. Your feedback will be shared with our team to ensure it is considered in future product development and support processes.
If there is anything else we can assist you with, please feel free to reach our customer support team at our toll-free number, 1-866-225-9723, available every day from 10 AM–6 PM EST.
Thank you again for taking the time to share your experience and for helping us improve.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great for seniors. Big enough, easy to handle.
on September 14, 2025
Posted by: Bob_
Excellent snowblower for modest snowfall ex. 5 inches. Plow before snow hardens for best results.
I walk with a cane but this unit steadied me and I was able to use it myself!
I walk with a cane but this unit steadied me and I was able to use it myself!
Written by a customer while visiting snowjoe.com
Customer Rating
1
Lasted a year, replacement parts never available
on August 21, 2025
Posted by: Belt Needed
from New Haven, CT
Lasted one year. Belt snapped. I have been checking the parts store and even signed up for an email alert for when a replacement belt will be available. That was in Feb 2025. It is almost September. Winter is around the corner. As another poster wrote, I have an expensive paperweight.
They designed the machine that standard belts do not fit properly. If SnoJoe cannot supply the parts, they need to find a vendor who can.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, August 22, 2025
Hello Dave,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it can be to have your equipment out of service while waiting for a crucial replacement part. At the moment, the belt you need is unavailable due to unexpectedly high demand.
Please know that we are actively evaluating our product lineup and making improvements based on customer feedback and market needs. While we do not currently have a confirmed timeline for when this part will be back in stock, your feedback is invaluable in helping us prioritize these updates.
We would like the opportunity to review the belt specifications for your unit and explore all possible options to resolve this for you. Please contact us at 866-225-9723, available daily from 10 AM–6 PM EST.
We truly appreciate your patience and understanding.
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it can be to have your equipment out of service while waiting for a crucial replacement part. At the moment, the belt you need is unavailable due to unexpectedly high demand.
Please know that we are actively evaluating our product lineup and making improvements based on customer feedback and market needs. While we do not currently have a confirmed timeline for when this part will be back in stock, your feedback is invaluable in helping us prioritize these updates.
We would like the opportunity to review the belt specifications for your unit and explore all possible options to resolve this for you. Please contact us at 866-225-9723, available daily from 10 AM–6 PM EST.
We truly appreciate your patience and understanding.
Written by a customer while visiting snowjoe.com