Customer reviews from snowjoe.com
Snow Joe - SJ627E Electric Snow Thrower | 22-Inch | 15-Amp | w/ Dual LED Lights - Blue
Average customer rating
3.5
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
58
4 Stars
18
3 Stars
6
2 Stars
12
1 Star
30
Customer Reviews for Snow Joe - SJ627E Electric Snow Thrower | 22-Inch | 15-Amp | w/ Dual LED Lights - Blue
Customer Rating
4
Electric cord cover
on February 2, 2022
Posted by: Anonymous
from Hamilton
Why the plastic circular cover on the cord? Prevents some cords from being used. Difficult if you have a HD cord with a large round receptacle end
Written by a customer while visiting snowjoe.com
Customer Rating
5
Amazing in 50+ inches snow bank
on January 31, 2022
Posted by: Little Snow Joe man crush
from Boston - North shore
Jan 29 Boston got hit with a massive blizzard. This blower chewed up snow banks of snow up to 50 inches high just as well as the massive gas-powered ones. YOu have to find the art of the back and forth motion and raising of the plow to chew up really tall snow banks. I discovered that breaking up snow banks first by walking through them also helps. My deck got cleared down to the wood with zero scratches. Best $ I ever spent and a fraction of those heavy gas powered ones.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Worst product ever!
on January 12, 2022
Posted by: Just say NO joe
from NJ
This is actually a decent snow thrower for light and powdery snow. Wet snow will bog it down and ice will break it. So that brings me to why this snow thrower (and Snow Joe in general) deserves a one star review. I hit an icy brand after using the thrower about half dozen times over two years and the plastic pulley wheel cracked. Not only could I not remove the pulley wheel from the machine to fix it but you can't even buy spare parts! Don't waste your money on a brand that doesn't stand behind its products.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
Hello,
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We will be able to have the necessary parts needed or be able to go over the other options that we can provide to resolve this issue.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We will be able to have the necessary parts needed or be able to go over the other options that we can provide to resolve this issue.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Each yeay somes pieces broke
on January 4, 2022
Posted by: Lou909
from St-Hyacinthe, Canada
I had that snowblower for 3 years now and each years, something broke. First year i was the belt of the pullies than last year it was the scrapper and one off the blades on the auger. I fix it with a screw and bot bought in the hardware store, Snowjoe didn't have it in stock. This year, it was the left wheel which always get out. I am very disappointed of it.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 6, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
My first Snow Thrower!
on December 8, 2021
Posted by: Guy White
from Washington Island out in Lake Michigan.
I spent two hours learning how to use my SJ627E while finishing removing an 8” snowfall of last week. I am 73 years old and pleased that I can still clear 8” off of my 2,000 square foot concrete driveway. Knowing that Snow Joe was due I left 500 sq. ft. and the snow plow berm.
Lesson: My outside convenience outlets are all on 15 Amp circuit breakers, and SJ627E is rated at 15 Amps, so it ran fine. Once Snow Joe is stopped the circuit breaker needs to cool for a moment in order to be able to handle the motor starting current.
Lesson: Snow Joe is a snow thrower and not an ice breaker. The snowplow berm of disturbed snow soon turns to ice and pressure ice. I won’t abuse Snow Joe like that again.
I am well pleased with a good value!
Written by a customer while visiting snowjoe.com
Customer Rating
1
Wear Items Not Available
on November 26, 2021
Posted by: JDoe
from ID
Received item today and pulled out Operators Manual. It talks about replacing wear items, however no items are available via we or by phone. Will be returning to store.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 20, 2022
Dear,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Junk
on September 28, 2021
Posted by: Freddy Fingers
from Lindenhurst, NY
Bought this because it was inexpensive and to use when I couldn't shovel snow because of shoulder operation. I know why it was so cheap. It 2 1/2 snow storms of 6" of powdery snow or less two winters ago. The pulley broke and has been out of stock since then. BEFORE the coronavirus (NO EXCUSE)! Save your pennies for a real snow thrower.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 20, 2022
Dear,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
I can't believe I wasted money on this thing.
on May 16, 2021
Posted by: TJSU
from Winnipeg, Manitoba
Three months use by my mom....then stored it in the basement closet on a shelf for a year and tried to use it again. NOTHING!! Stupid thing won't even hum.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 21, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com