Customer reviews from snowjoe.com
Snow Joe - SJ627E Electric Snow Thrower | 22-Inch | 15-Amp | w/ Dual LED Lights - Blue
Average customer rating
3.6
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
58
4 Stars
17
3 Stars
6
2 Stars
12
1 Star
25
Customer Reviews for Snow Joe - SJ627E Electric Snow Thrower | 22-Inch | 15-Amp | w/ Dual LED Lights - Blue
Posted by: HappyInNH
from New Hampshire
Verified Purchase:Yes
I've never had a snow thrower and the first opportunity I had to use this one was a few inches of heavy wet snow. At first I thought I'd just shovel as usual, thinking the Snow Joe would just choke on it. But after a few passes with the shovel I thought I'd give the thrower a try. Boy, am I glad I did. Took care of it in no time, even the salty slush at the end of the driveway. It's light enough that I can just carry it up the stairs and store it on the front porch. I'm sold.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Year 2, running well
on January 28, 2019
Posted by: Tommy John
from holland, mi
I am in year 2 with this blower. It handles 8 inches of light fresh snow and could probably handle any depth of dry snow. Wet snow and the snow at the end of the driveway from the city plow is not as easily moved, but I did not expect this unit to do that work. I love that I don't worry about fuel, oil, and can easily lift the whole machine up over obstacles in the garage to get it in and out.
Written by a customer while visiting snowjoe.com
Customer Rating
3
Mixed feelings
on March 25, 2019
Posted by: Bob Scanlon
from Boston, MA
Needs too much force to push it due to rear-only wheels. It needs wheels in the front to help move it forward. Find that it keeps catching on the ground and I have to angle it upwards to get it to move again. Works well on light show but not well on heavier, wet snow.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Disappointment!!
on February 16, 2022
Posted by: MattSteMarie
from Orleans VT
Purchased this product to replace my gas blower as my yard just isn't that big, worked great the first time, broke the plastic scraper bleade on the second use, spoke with someone and luckily it was under warranty, fast forward 45 days later after having to shovel 2 storms so as not to break any further, and I cannot even get a representative to talk to me, let alone that I still haven't even got a shipping email so it should be summer before I can use my blower. Blower itself worked great when it did, customer service however is another thing, very much regretting this purchase
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
2
Great … while it works
on December 11, 2022
Posted by: Idaho Mountain Man
from Ketchum, Idaho
I experienced the same failure as the anonymous reviewer above. We were delighted with the product over a couple of years of modest use. When it works, it works great. But today it stopped working. The the connection point between the power cable and the machine had frayed and eventually shorted out. (This was not due to improper use. In fact, I always held that cable in my hand when using the machine to prevent it from jostling and disconnecting the cable.)
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, December 15, 2022
Dear Valued Customer,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you have any other questions or concerns regarding this product, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you have any other questions or concerns regarding this product, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Posted by: Arlene
from Western North Carolina
Verified Purchase:Yes
I have a 100 ft. downhill driveway. Snow Joe SJ627E worked like a champ. Since the snow was so deep; I had to go very slowly. No more shoveling for me! Thanks Snow Joe!
Written by a customer while visiting snowjoe.com
Posted by: uncle bob
from stillwater,nj
Verified Purchase:Yes
SNOWJOE works great, I used it on our last snow fall that had freezing rain on top about a half inch. it went right through it without any problem. Great product
Written by a customer while visiting snowjoe.com
Posted by: Not thrilled
from Burnsville, mn
Verified Purchase:Yes
I had an a beat up old Toro power curve for years, finally the electric motor went toast on me, I thot I'll give snow Joe a try, like to pass my business around to smaller companies and it was way less expensive. Shipping was fast and putting together was easy. 4-6 inches of snow in the driveway my Toro would have handled easily. Even taking 1/2 or less of the width of cut it wasn't exactly blasting thru it. Headlights work almost 2 minutes. Now you get a flicker once in awhile. Don't get me wrong. For the price it beats shoveling, just not near as strong or efficient as the Toro.
Written by a customer while visiting snowjoe.com