Customer reviews from www.casabrews.com
Casabrews - CM5418 20 Bar Espresso Machine,Stainless Steel Coffee Latte Machine with Steam Milk Frother and Removable Water Tank - Silver
Average customer rating
4.7
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
206
4 Stars
33
3 Stars
13
2 Stars
2
1 Star
2
95%of customers recommend this product.
(
131 out of
138)
Customer Reviews for Casabrews - CM5418 20 Bar Espresso Machine,Stainless Steel Coffee Latte Machine with Steam Milk Frother and Removable Water Tank - Silver
Customer Rating
2
Breaks down
on July 27, 2024
Posted by: smn22
from Houston
We absolutely LOVED this thing when we received it in December, but it just stopped working on us. It’s no longer heating up the water + we’re not sure why. This was our first time using this brand. I don’t know if it’s just defect with ours or if it’s just not that great long term. Either way, 7 months is not that long so I was very surprised when it stopped working. We’re hoping to replace it but they are pricey.
No, I would not recommend this to a friend.
Response from www.casabrews.comBy Casabrews Customer Care, July 28, 2024
Dear customer,
Thank you for reaching out to us and sharing your experience with your Casabrews Espresso Machine. We sincerely apologize for the inconvenience you have encountered with your machine, and we understand your frustration, especially given your initial satisfaction with the product.
Please be assured that we are committed to helping you resolve this issue. If you purchased your espresso machine through our official channels, we offer a one-year warranty on all our machines. We are dedicated to ensuring that you receive a product that meets our quality standards and your expectations.
To proceed with addressing the problem, could you please provide us with your order number, the platform where the purchase was made, and a detailed description of the issue you are experiencing? Kindly send this information to our after-sales support team at support@casabrews.com. Our team will be more than happy to assist you in troubleshooting the problem or arranging for a replacement if necessary.
We greatly appreciate your support of Casabrews and regret any inconvenience this situation may have caused. Your satisfaction is our top priority, and we are here to ensure that you have a positive experience with our products.
Thank you once again for your patience and understanding. We look forward to resolving this matter promptly for you.
Best regards,
Johnny
Thank you for reaching out to us and sharing your experience with your Casabrews Espresso Machine. We sincerely apologize for the inconvenience you have encountered with your machine, and we understand your frustration, especially given your initial satisfaction with the product.
Please be assured that we are committed to helping you resolve this issue. If you purchased your espresso machine through our official channels, we offer a one-year warranty on all our machines. We are dedicated to ensuring that you receive a product that meets our quality standards and your expectations.
To proceed with addressing the problem, could you please provide us with your order number, the platform where the purchase was made, and a detailed description of the issue you are experiencing? Kindly send this information to our after-sales support team at support@casabrews.com. Our team will be more than happy to assist you in troubleshooting the problem or arranging for a replacement if necessary.
We greatly appreciate your support of Casabrews and regret any inconvenience this situation may have caused. Your satisfaction is our top priority, and we are here to ensure that you have a positive experience with our products.
Thank you once again for your patience and understanding. We look forward to resolving this matter promptly for you.
Best regards,
Johnny
Written by a customer while visiting www.casabrews.com
Posted by: T.W
from Illinois
Verified Purchase:Yes
Love love love this machine, easy to operate & makes really good creamy espressos, I literally don’t want to go to the coffee shops anytime soon!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
5
Perfect for making an everyday iced vanilla late!
on July 22, 2024
Posted by: Danna
from Geneva al
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is PERFECT for a beginner! It is easy to use and the espresso comes out perfect every time!!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Barry
from West Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] What a fantastic addition to my kitchen. For many years I only used a coffee maker or a french press for my coffee so this was my first espresso maker. After doing much research I settled on the CM5418 Espresso Maker. And I am so glad I purchased it. It has been so easy to make all my drinks. And the frother has been a great tool to use. Thanks Casabrews for a great product.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Jenna
from Los Angeles, CA
Verified Purchase:Yes
We love this machine.. we looked at a few in its similar price range and are so glad we found this one. The espresso comes out frothy and creamy, and tastes amazing. The only thing we regret is not investing in the double brew machine to make more at once. Quality product, quality company.
Written by a customer while visiting www.casabrews.com
Posted by: Joojoo
from Phoenix, AZ
Verified Purchase:Yes
Professional features with entry level price, out shine all other similar produces. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Sweetny03
from New york,NY
Verified Purchase:Yes
It is really easy to usr and very satisfying.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Anonymous
from Bayonne, NJ
Verified Purchase:Yes
Skeptical at first that for the price the machine might be a temporary fix but after using it for several months I can attest to the quality of workmanship of this coffee machine.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com