Customer reviews from www.casabrews.com
Casabrews - CM5418 20-Bar Espresso Machine and Coffee Maker - Silver
Average customer rating
4.7
(218 Reviews)
Rating breakdown 218 reviews
5 Stars
174
4 Stars
29
3 Stars
12
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
102 out of
107)
Customer Reviews for Casabrews - CM5418 20-Bar Espresso Machine and Coffee Maker - Silver
Posted by: Matt Tosto
from Wisconsin, USA
Verified Purchase:Yes
While this unit lacks fine tuning controls for parameters like temperature, pull time, and pressure, it more than makes up for that by pulling consistent shots at an incredible cost. The unit is also compact, taking up less counter space than most standard drip-brew machines. The pump is a little loud and vibrations can be intense at times. This machine is a great option for those with limited counter space and for anyone looking to experience home-brewed espresso for the first time.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
1
Great for the first 2 months!
on December 12, 2024
Posted by: HK
from florida
Worked well for a period of time then the pressure dropped to barely enough to pump out a cup of espresso.....this was my second one after returning my first after just 2 months for the exact same issue.
No, I would not recommend this to a friend.
Response from www.casabrews.comBy Casabrews Customer Care, December 20, 2024
Dear customer,
Thank you very much for reaching out to us. We truly regret hearing about the issue you’ve encountered with your espresso machine and sincerely apologize for any inconvenience this has caused, especially given that this is your second machine. Please know that we take situations like yours very seriously and are committed to ensuring your satisfaction.
Based on the description of the problem, it is possible that a technical or program-related issue may be contributing to the inconsistent pressure performance. To help you resolve this matter promptly and effectively, we would like to arrange a return for your machine.
Our customer service team has already contacted you via info@casabrews.com for additional details. We kindly request you provide your order number and confirm whether this email is convenient for future communication. This will allow us to proceed quickly with the necessary steps to process your return.
We deeply value your trust and understanding as we work to resolve this issue. Please do not hesitate to reach out if you have any further concerns or need additional support. We are here to help and ensure you can fully enjoy your espresso experience.
Thank you again for your patience, and we look forward to resolving this for you promptly.
Best regards,
Shawn
Thank you very much for reaching out to us. We truly regret hearing about the issue you’ve encountered with your espresso machine and sincerely apologize for any inconvenience this has caused, especially given that this is your second machine. Please know that we take situations like yours very seriously and are committed to ensuring your satisfaction.
Based on the description of the problem, it is possible that a technical or program-related issue may be contributing to the inconsistent pressure performance. To help you resolve this matter promptly and effectively, we would like to arrange a return for your machine.
Our customer service team has already contacted you via info@casabrews.com for additional details. We kindly request you provide your order number and confirm whether this email is convenient for future communication. This will allow us to proceed quickly with the necessary steps to process your return.
We deeply value your trust and understanding as we work to resolve this issue. Please do not hesitate to reach out if you have any further concerns or need additional support. We are here to help and ensure you can fully enjoy your espresso experience.
Thank you again for your patience, and we look forward to resolving this for you promptly.
Best regards,
Shawn
Written by a customer while visiting www.casabrews.com
Customer Rating
3
Has quirks but makes good espresso and frothy milk
on February 22, 2025
Posted by: MV peeps
from Seattle
This makes very good espresso for the money. However, you do need to run hot water for about 8 seconds (as recommended by Casabrews) before pulling a shot. In addition, when you go to steam/froth your milk of choice, a fair amount of hot water comes out of the wand before the steam starts. I have perfected operations by having a cup catch the water and then put the milk pitcher under the steaming wand just before the steam starts. If you want a no fuss espresso maker then this isn't the one. If you want a very good for the money espresso machine and are willing to work through the quirks, I highly recommend
I would recommend this to a friend!
Response from www.casabrews.comBy Casabrews Customer Care, February 26, 2025
Dear customer,
Thank you for sharing your thoughtful feedback with us. We are pleased to hear that you’re enjoying the espresso quality that the Casabrews machine delivers, and we truly appreciate your willingness to work through the initial quirks.
We’d like to commend you for your patience and dedication in perfecting your machine setup, especially with the pre-heating process and handling the condensation water before steaming. Your approach is exactly what we recommend to ensure the best results, and it’s great to see you have found a method that works for you.
If you encounter any issues or have any further questions as you continue using the machine, please don’t hesitate to reach out to us. We are here to assist and ensure that you have the best experience with your espresso maker.
Thank you again for your feedback and your support. We’re grateful to have you as a customer and are confident that your continued experience will be even more enjoyable!
Best regards,
Roxanne
Thank you for sharing your thoughtful feedback with us. We are pleased to hear that you’re enjoying the espresso quality that the Casabrews machine delivers, and we truly appreciate your willingness to work through the initial quirks.
We’d like to commend you for your patience and dedication in perfecting your machine setup, especially with the pre-heating process and handling the condensation water before steaming. Your approach is exactly what we recommend to ensure the best results, and it’s great to see you have found a method that works for you.
If you encounter any issues or have any further questions as you continue using the machine, please don’t hesitate to reach out to us. We are here to assist and ensure that you have the best experience with your espresso maker.
Thank you again for your feedback and your support. We’re grateful to have you as a customer and are confident that your continued experience will be even more enjoyable!
Best regards,
Roxanne
Written by a customer while visiting www.casabrews.com
Customer Rating
4
I think I love it
on April 12, 2024
Posted by: Sydney H.
I sorta wish I bought a bigger model after doing some more research. However, this machine is pretty fantastic all things considered and is great for any level of coffee maker. I used to be a barista so I have my preferences and I think a different model may suit me better but the quality of the machine is great and I can easily put this in my trailer and take it camping. Who doesn't love a latte waking up in the woods?
Written by a customer while visiting www.casabrews.com
Posted by: Cdumesnil
from Edmond, Oklahoma
Verified Purchase:Yes
Yes, I'm that guy. I roast my own bean, grind it with a commecial grinder, and my primary espresso machine is an Italian made prosumer machine. Think coffee shop quality. For the last 4 years, my wife and I have started doing more traveling in our RV, so I decided to look for a small espresso machine that would give a close experience to my home unit. I think I found a great compromise with the Casabrews machine. Granted it isn't close in quality of my prosumer, but what do you expect at this price point. However, the quality of the espresso from this machine is remarkably good. This machine will do well at getting me by until I return home with only a little sacrifice.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
2
Breaks down
on July 27, 2024
Posted by: smn22
from Houston
We absolutely LOVED this thing when we received it in December, but it just stopped working on us. It’s no longer heating up the water + we’re not sure why. This was our first time using this brand. I don’t know if it’s just defect with ours or if it’s just not that great long term. Either way, 7 months is not that long so I was very surprised when it stopped working. We’re hoping to replace it but they are pricey.
No, I would not recommend this to a friend.
Response from www.casabrews.comBy Casabrews Customer Care, July 28, 2024
Dear customer,
Thank you for reaching out to us and sharing your experience with your Casabrews Espresso Machine. We sincerely apologize for the inconvenience you have encountered with your machine, and we understand your frustration, especially given your initial satisfaction with the product.
Please be assured that we are committed to helping you resolve this issue. If you purchased your espresso machine through our official channels, we offer a one-year warranty on all our machines. We are dedicated to ensuring that you receive a product that meets our quality standards and your expectations.
To proceed with addressing the problem, could you please provide us with your order number, the platform where the purchase was made, and a detailed description of the issue you are experiencing? Kindly send this information to our after-sales support team at support@casabrews.com. Our team will be more than happy to assist you in troubleshooting the problem or arranging for a replacement if necessary.
We greatly appreciate your support of Casabrews and regret any inconvenience this situation may have caused. Your satisfaction is our top priority, and we are here to ensure that you have a positive experience with our products.
Thank you once again for your patience and understanding. We look forward to resolving this matter promptly for you.
Best regards,
Johnny
Thank you for reaching out to us and sharing your experience with your Casabrews Espresso Machine. We sincerely apologize for the inconvenience you have encountered with your machine, and we understand your frustration, especially given your initial satisfaction with the product.
Please be assured that we are committed to helping you resolve this issue. If you purchased your espresso machine through our official channels, we offer a one-year warranty on all our machines. We are dedicated to ensuring that you receive a product that meets our quality standards and your expectations.
To proceed with addressing the problem, could you please provide us with your order number, the platform where the purchase was made, and a detailed description of the issue you are experiencing? Kindly send this information to our after-sales support team at support@casabrews.com. Our team will be more than happy to assist you in troubleshooting the problem or arranging for a replacement if necessary.
We greatly appreciate your support of Casabrews and regret any inconvenience this situation may have caused. Your satisfaction is our top priority, and we are here to ensure that you have a positive experience with our products.
Thank you once again for your patience and understanding. We look forward to resolving this matter promptly for you.
Best regards,
Johnny
Written by a customer while visiting www.casabrews.com
Posted by: Alana
from Florida
Verified Purchase:Yes
So I say ‘Almost’ because while this is a gorgeous machine- the biggest issue I have is that the locking and unlocking of the actual coffee grounds holder is stiff so you have to physically hold the machine with one hand while you lock or unlock the holder into place. Very annoying but not much can be done. I have it on a silicone gorilla mat to keep it non slip on the coffee bar and that helps a little.
I would recommend this to a friend!
Response from www.casabrews.comBy Casabrews Customer Care, February 26, 2025
Dear customer,
Thank you for sharing your feedback with us. We are happy to hear that you find the machine aesthetically pleasing, though we understand that the stiffness in locking and unlocking the coffee grounds holder is causing some frustration.
To help alleviate this, we recommend ensuring that the handle is positioned parallel to the brewing head when locking or unlocking. This positioning should help smooth the process.
Additionally, please ensure that the coffee grounds are leveled and do not exceed the "max" line after tamping, and make sure that any excess grounds on the handle are cleaned thoroughly. These steps should make locking and unlocking much easier.
We truly appreciate your patience and understanding, and if you have any further concerns or need additional assistance, please don’t hesitate to let us know. We are here to help!
Best regards,
Roxanne
Thank you for sharing your feedback with us. We are happy to hear that you find the machine aesthetically pleasing, though we understand that the stiffness in locking and unlocking the coffee grounds holder is causing some frustration.
To help alleviate this, we recommend ensuring that the handle is positioned parallel to the brewing head when locking or unlocking. This positioning should help smooth the process.
Additionally, please ensure that the coffee grounds are leveled and do not exceed the "max" line after tamping, and make sure that any excess grounds on the handle are cleaned thoroughly. These steps should make locking and unlocking much easier.
We truly appreciate your patience and understanding, and if you have any further concerns or need additional assistance, please don’t hesitate to let us know. We are here to help!
Best regards,
Roxanne
Written by a customer while visiting www.casabrews.com
Customer Rating
3
Filter and loaded issues
on June 10, 2025
Posted by: Will
from Florida, USA
The coffee machine works well and I happy with it but the portafilter is not good quality. After using it and washing it a few times, the aluminum went grey and started leaving black residue when I touched it. It became unusable and I had to throw it away. Really disappointing and also, I don’t whats happening now that I used to used the filter for 2 cups and it used to filled completely up my mug and now it’s just filling up the middle of the mug. That’s strange
Written by a customer while visiting www.casabrews.com