Customer reviews from www.casabrews.com
Casabrews - CM5418 20-Bar Espresso Machine and Coffee Maker - Silver
Average customer rating
4.7
(218 Reviews)
Rating breakdown 218 reviews
5 Stars
174
4 Stars
29
3 Stars
12
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
102 out of
107)
Customer Reviews for Casabrews - CM5418 20-Bar Espresso Machine and Coffee Maker - Silver
Posted by: New customer
Verified Purchase:Yes
Taste of the coffee is very good, but even with the pre warming, it’s not very hot. It is inordinately difficult to make two cups in a row, unfortunately.
Response from www.casabrews.comBy Casabrews Customer Care, January 23, 2025
Dear customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused and regret that your experience did not fully meet your expectations.
Regarding the temperature of your coffee, it’s worth noting that coffee brewed with our machine typically reaches a range of 160°F to 185°F. For optimal results, we recommend preheating the cup as well, which can help maintain the coffee’s temperature longer. Additionally, when making consecutive cups, ensure to flush the group head briefly before brewing to stabilize the machine's internal temperature.
To assist you further, we’ve reached out to you via info@casabrews.com. If possible, we’d greatly appreciate it if you could share a short video of your usage process or provide more details about your concerns. This will allow us to assess your machine’s performance and offer tailored suggestions. Should there be any issues with the machine itself, rest assured we will resolve them promptly.
Your satisfaction is our top priority, and we’re here to help in any way we can. Thank you for choosing Casabrews, and we look forward to resolving this matter to your satisfaction.
Best regards,
Mark
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused and regret that your experience did not fully meet your expectations.
Regarding the temperature of your coffee, it’s worth noting that coffee brewed with our machine typically reaches a range of 160°F to 185°F. For optimal results, we recommend preheating the cup as well, which can help maintain the coffee’s temperature longer. Additionally, when making consecutive cups, ensure to flush the group head briefly before brewing to stabilize the machine's internal temperature.
To assist you further, we’ve reached out to you via info@casabrews.com. If possible, we’d greatly appreciate it if you could share a short video of your usage process or provide more details about your concerns. This will allow us to assess your machine’s performance and offer tailored suggestions. Should there be any issues with the machine itself, rest assured we will resolve them promptly.
Your satisfaction is our top priority, and we’re here to help in any way we can. Thank you for choosing Casabrews, and we look forward to resolving this matter to your satisfaction.
Best regards,
Mark
Written by a customer while visiting www.casabrews.com
Posted by: Jenna
from Orange County, CA
Verified Purchase:Yes
I love this espresso machine. I searched for hours looking for the best quality affordable espresso machine, and am so happy with this Casabrews espresso maker.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: CF
Verified Purchase:Yes
Simple and functional design with not too many extras.
Written by a customer while visiting www.casabrews.com
Customer Rating
5
Great machine that’s easy to use!
on February 16, 2025
Posted by: J R
A great compact machine that is easy to use! Simple instructions have it up and ready in no time. Easy cleanup as well.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
5
Kundenservice ist perfekt!
on February 28, 2025
Posted by: coffeelover
from Germany
Die Kaffeemaschine ist perfekt. Der Kundenservice ebenso. An meiner ersten Maschine ging die Druckanzeige nicht, daraufhin wurde mir in kurzer Zeit ein komplett neues Gerät zugesendet. Der Kundenservice war sehr freundlich, antwortete schnell und gab mir Tipps zur Behebung des Problems. Vielen Dank!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Skyhawk
from Pennsylvania
Verified Purchase:Yes
[This review was collected as part of a promotion.] After flushing the espresso function and steamer with water, I prepared my first espresso which turned out perfect with its frothy crema. The steamer worked great (must wait a minute or so after making the espresso) to make cappuccinos. Now I use the double shot daily to add to my turmeric latte. Exquisite!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Espresso guys
from California
Verified Purchase:Yes
Once you get the nuances of the device, it works PERFECTLY! I love it! Beautiful design, small footprint, just the best.
Written by a customer while visiting www.casabrews.com
Posted by: Chris
from Atlanta, GA
Verified Purchase:Yes
This is a great model for our limited kitchen counter space. It makes a tasty shot of espresso quickly, and we've enjoyed using it for several weeks now.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com