Customer reviews from www.casabrews.com
Casabrews - CM5418 Semi-Automatic 20-Bar Espresso Machine with Pressure Gauge, PID Temperature Control & Steam Wand - Silver
Average customer rating
4.7
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
207
4 Stars
34
3 Stars
13
2 Stars
2
1 Star
2
95%of customers recommend this product.
(
133 out of
140)
Customer Reviews for Casabrews - CM5418 Semi-Automatic 20-Bar Espresso Machine with Pressure Gauge, PID Temperature Control & Steam Wand - Silver
Customer Rating
4
As close to a coffee in Italy you can get at home
on December 13, 2024
Posted by: Gina
from Florida
Verified Purchase:Yes
This espresso machine lived up to its expectations. I read so many reviews for so many home espresso machines. This brand got the best so i went with it. I am so happy with it. The ease of use and quality of coffee it produces. That being said there are two features that i was a bit disappointed with. First the steam nozzle did not heat the milk well it was warm but i felt it needed it to be hotter. 2 when removing the filter to clean out the used grounds the grounds were wet and messy to remove. I would have thought they would have been a but drier to tap out into a garbage can. I had to use my finger to get it out then run it under warm water to finish cleaning it. Other than that i would definitely purchase again.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
1
Great for the first 2 months!
on December 12, 2024
Posted by: HK
from florida
Worked well for a period of time then the pressure dropped to barely enough to pump out a cup of espresso.....this was my second one after returning my first after just 2 months for the exact same issue.
No, I would not recommend this to a friend.
Response from www.casabrews.comBy Casabrews Customer Care, December 20, 2024
Dear customer,
Thank you very much for reaching out to us. We truly regret hearing about the issue you’ve encountered with your espresso machine and sincerely apologize for any inconvenience this has caused, especially given that this is your second machine. Please know that we take situations like yours very seriously and are committed to ensuring your satisfaction.
Based on the description of the problem, it is possible that a technical or program-related issue may be contributing to the inconsistent pressure performance. To help you resolve this matter promptly and effectively, we would like to arrange a return for your machine.
Our customer service team has already contacted you via info@casabrews.com for additional details. We kindly request you provide your order number and confirm whether this email is convenient for future communication. This will allow us to proceed quickly with the necessary steps to process your return.
We deeply value your trust and understanding as we work to resolve this issue. Please do not hesitate to reach out if you have any further concerns or need additional support. We are here to help and ensure you can fully enjoy your espresso experience.
Thank you again for your patience, and we look forward to resolving this for you promptly.
Best regards,
Shawn
Thank you very much for reaching out to us. We truly regret hearing about the issue you’ve encountered with your espresso machine and sincerely apologize for any inconvenience this has caused, especially given that this is your second machine. Please know that we take situations like yours very seriously and are committed to ensuring your satisfaction.
Based on the description of the problem, it is possible that a technical or program-related issue may be contributing to the inconsistent pressure performance. To help you resolve this matter promptly and effectively, we would like to arrange a return for your machine.
Our customer service team has already contacted you via info@casabrews.com for additional details. We kindly request you provide your order number and confirm whether this email is convenient for future communication. This will allow us to proceed quickly with the necessary steps to process your return.
We deeply value your trust and understanding as we work to resolve this issue. Please do not hesitate to reach out if you have any further concerns or need additional support. We are here to help and ensure you can fully enjoy your espresso experience.
Thank you again for your patience, and we look forward to resolving this for you promptly.
Best regards,
Shawn
Written by a customer while visiting www.casabrews.com
Posted by: Avery
from St Louis, Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just ordered this machine in the sapphire color and it works amazing. I’m a beginner and it was simple to figure out and made great espresso. Highly recommend!!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: PattiL
from Santa Cruz, CA
Verified Purchase:Yes
Casabrews are great little machines! My machines is compact, doesn’t take up a lot of room on my counter and brews a wicked cappuccino. Easy to use, easy to clean.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
5
Love Coffee/ you will love it
on December 10, 2024
Posted by: EGP77
from Caguas, PR
I bought triste two weeks ago and i'm in shock how powerful and perfect is. Best buy .
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
5
Great purchase!
on December 8, 2024
Posted by: Coffee dude
I purchased my espresso machine almost three years ago. Still
Works beautifully! One of my best purchases! Don’t buy those cheap plastic models, available by other manufacturers! Stainless steel is the only way to go!
Works beautifully! One of my best purchases! Don’t buy those cheap plastic models, available by other manufacturers! Stainless steel is the only way to go!
Written by a customer while visiting www.casabrews.com
Posted by: Edwin f
from Georgia
Verified Purchase:Yes
THE BEST! Espresso machine works well and looks great
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Julie
from Bozeman Montana
Verified Purchase:Yes
My new go too machine! Love it more than my more expensive Delonghi machine.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com