Customer reviews from www.casabrews.com
Casabrews - CM5418 20 Bar Espresso Machine,Stainless Steel Coffee Latte Machine with Steam Milk Frother and Removable Water Tank - Silver
Average customer rating
4.7
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
206
4 Stars
33
3 Stars
13
2 Stars
2
1 Star
2
95%of customers recommend this product.
(
131 out of
138)
Customer Reviews for Casabrews - CM5418 20 Bar Espresso Machine,Stainless Steel Coffee Latte Machine with Steam Milk Frother and Removable Water Tank - Silver
Posted by: Cuzz
from St Augustine, Florida
Verified Purchase:Yes
Great machine for the price! Thorough directions have you brewing espresso like a pro. Great color choices too!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
3
Reheat from steam takes too long.
on December 24, 2024
Posted by: Avsfan58
from Venice, FL
I am not impressed with the heating recovery after steam. I make a double shot steam the milk for foam and if I want to make another shot it takes 3 to 4 minutes to allow me to start another double shot. The instructions say 8 seconds. Maybe I am doing something wrong with this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting www.casabrews.com
Posted by: George Mosin
from Baltimore
Verified Purchase:Yes
Simple use, great product, taste of coffee is great (of course it’s depends of quality one).
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Chloek
from Minneapolis, MN
Verified Purchase:Yes
So easy to use and the coffee tastes great. It is the perfect size and I am so happy with this product.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Laura
from San Diego, CA
Verified Purchase:Yes
so easy to use, makes a really good espresso and the milk frother is surprisingly powerful! for the price, this is such a great machine to have, whether you're a beginner or not. love how compact it is, my kitchen is on the smaller side and I love that it doesn't take up too much space.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Maria
from California
Verified Purchase:Yes
Great compact espresso machine, i have been using it everyday for the past week and i am very impress , and it is also very easy to use
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
4
As close to a coffee in Italy you can get at home
on December 13, 2024
Posted by: Gina
from Florida
Verified Purchase:Yes
This espresso machine lived up to its expectations. I read so many reviews for so many home espresso machines. This brand got the best so i went with it. I am so happy with it. The ease of use and quality of coffee it produces. That being said there are two features that i was a bit disappointed with. First the steam nozzle did not heat the milk well it was warm but i felt it needed it to be hotter. 2 when removing the filter to clean out the used grounds the grounds were wet and messy to remove. I would have thought they would have been a but drier to tap out into a garbage can. I had to use my finger to get it out then run it under warm water to finish cleaning it. Other than that i would definitely purchase again.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
1
Great for the first 2 months!
on December 12, 2024
Posted by: HK
from florida
Worked well for a period of time then the pressure dropped to barely enough to pump out a cup of espresso.....this was my second one after returning my first after just 2 months for the exact same issue.
No, I would not recommend this to a friend.
Response from www.casabrews.comBy Casabrews Customer Care, December 20, 2024
Dear customer,
Thank you very much for reaching out to us. We truly regret hearing about the issue you’ve encountered with your espresso machine and sincerely apologize for any inconvenience this has caused, especially given that this is your second machine. Please know that we take situations like yours very seriously and are committed to ensuring your satisfaction.
Based on the description of the problem, it is possible that a technical or program-related issue may be contributing to the inconsistent pressure performance. To help you resolve this matter promptly and effectively, we would like to arrange a return for your machine.
Our customer service team has already contacted you via info@casabrews.com for additional details. We kindly request you provide your order number and confirm whether this email is convenient for future communication. This will allow us to proceed quickly with the necessary steps to process your return.
We deeply value your trust and understanding as we work to resolve this issue. Please do not hesitate to reach out if you have any further concerns or need additional support. We are here to help and ensure you can fully enjoy your espresso experience.
Thank you again for your patience, and we look forward to resolving this for you promptly.
Best regards,
Shawn
Thank you very much for reaching out to us. We truly regret hearing about the issue you’ve encountered with your espresso machine and sincerely apologize for any inconvenience this has caused, especially given that this is your second machine. Please know that we take situations like yours very seriously and are committed to ensuring your satisfaction.
Based on the description of the problem, it is possible that a technical or program-related issue may be contributing to the inconsistent pressure performance. To help you resolve this matter promptly and effectively, we would like to arrange a return for your machine.
Our customer service team has already contacted you via info@casabrews.com for additional details. We kindly request you provide your order number and confirm whether this email is convenient for future communication. This will allow us to proceed quickly with the necessary steps to process your return.
We deeply value your trust and understanding as we work to resolve this issue. Please do not hesitate to reach out if you have any further concerns or need additional support. We are here to help and ensure you can fully enjoy your espresso experience.
Thank you again for your patience, and we look forward to resolving this for you promptly.
Best regards,
Shawn
Written by a customer while visiting www.casabrews.com