Customer reviews from www.casabrews.com
Casabrews - CM5418 20 Bar Espresso Machine,Stainless Steel Coffee Latte Machine with Steam Milk Frother and Removable Water Tank - Silver
Average customer rating
4.7
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
206
4 Stars
33
3 Stars
13
2 Stars
2
1 Star
2
95%of customers recommend this product.
(
131 out of
138)
Customer Reviews for Casabrews - CM5418 20 Bar Espresso Machine,Stainless Steel Coffee Latte Machine with Steam Milk Frother and Removable Water Tank - Silver
Posted by: Espresso guys
from California
Verified Purchase:Yes
Once you get the nuances of the device, it works PERFECTLY! I love it! Beautiful design, small footprint, just the best.
Written by a customer while visiting www.casabrews.com
Posted by: Skyhawk
from Pennsylvania
Verified Purchase:Yes
[This review was collected as part of a promotion.] After flushing the espresso function and steamer with water, I prepared my first espresso which turned out perfect with its frothy crema. The steamer worked great (must wait a minute or so after making the espresso) to make cappuccinos. Now I use the double shot daily to add to my turmeric latte. Exquisite!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
5
Kundenservice ist perfekt!
on February 28, 2025
Posted by: coffeelover
from Germany
Die Kaffeemaschine ist perfekt. Der Kundenservice ebenso. An meiner ersten Maschine ging die Druckanzeige nicht, daraufhin wurde mir in kurzer Zeit ein komplett neues Gerät zugesendet. Der Kundenservice war sehr freundlich, antwortete schnell und gab mir Tipps zur Behebung des Problems. Vielen Dank!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
3
Has quirks but makes good espresso and frothy milk
on February 22, 2025
Posted by: MV peeps
from Seattle
This makes very good espresso for the money. However, you do need to run hot water for about 8 seconds (as recommended by Casabrews) before pulling a shot. In addition, when you go to steam/froth your milk of choice, a fair amount of hot water comes out of the wand before the steam starts. I have perfected operations by having a cup catch the water and then put the milk pitcher under the steaming wand just before the steam starts. If you want a no fuss espresso maker then this isn't the one. If you want a very good for the money espresso machine and are willing to work through the quirks, I highly recommend
I would recommend this to a friend!
Response from www.casabrews.comBy Casabrews Customer Care, February 26, 2025
Dear customer,
Thank you for sharing your thoughtful feedback with us. We are pleased to hear that you’re enjoying the espresso quality that the Casabrews machine delivers, and we truly appreciate your willingness to work through the initial quirks.
We’d like to commend you for your patience and dedication in perfecting your machine setup, especially with the pre-heating process and handling the condensation water before steaming. Your approach is exactly what we recommend to ensure the best results, and it’s great to see you have found a method that works for you.
If you encounter any issues or have any further questions as you continue using the machine, please don’t hesitate to reach out to us. We are here to assist and ensure that you have the best experience with your espresso maker.
Thank you again for your feedback and your support. We’re grateful to have you as a customer and are confident that your continued experience will be even more enjoyable!
Best regards,
Roxanne
Thank you for sharing your thoughtful feedback with us. We are pleased to hear that you’re enjoying the espresso quality that the Casabrews machine delivers, and we truly appreciate your willingness to work through the initial quirks.
We’d like to commend you for your patience and dedication in perfecting your machine setup, especially with the pre-heating process and handling the condensation water before steaming. Your approach is exactly what we recommend to ensure the best results, and it’s great to see you have found a method that works for you.
If you encounter any issues or have any further questions as you continue using the machine, please don’t hesitate to reach out to us. We are here to assist and ensure that you have the best experience with your espresso maker.
Thank you again for your feedback and your support. We’re grateful to have you as a customer and are confident that your continued experience will be even more enjoyable!
Best regards,
Roxanne
Written by a customer while visiting www.casabrews.com
Posted by: Alana
from Florida
Verified Purchase:Yes
So I say ‘Almost’ because while this is a gorgeous machine- the biggest issue I have is that the locking and unlocking of the actual coffee grounds holder is stiff so you have to physically hold the machine with one hand while you lock or unlock the holder into place. Very annoying but not much can be done. I have it on a silicone gorilla mat to keep it non slip on the coffee bar and that helps a little.
I would recommend this to a friend!
Response from www.casabrews.comBy Casabrews Customer Care, February 26, 2025
Dear customer,
Thank you for sharing your feedback with us. We are happy to hear that you find the machine aesthetically pleasing, though we understand that the stiffness in locking and unlocking the coffee grounds holder is causing some frustration.
To help alleviate this, we recommend ensuring that the handle is positioned parallel to the brewing head when locking or unlocking. This positioning should help smooth the process.
Additionally, please ensure that the coffee grounds are leveled and do not exceed the "max" line after tamping, and make sure that any excess grounds on the handle are cleaned thoroughly. These steps should make locking and unlocking much easier.
We truly appreciate your patience and understanding, and if you have any further concerns or need additional assistance, please don’t hesitate to let us know. We are here to help!
Best regards,
Roxanne
Thank you for sharing your feedback with us. We are happy to hear that you find the machine aesthetically pleasing, though we understand that the stiffness in locking and unlocking the coffee grounds holder is causing some frustration.
To help alleviate this, we recommend ensuring that the handle is positioned parallel to the brewing head when locking or unlocking. This positioning should help smooth the process.
Additionally, please ensure that the coffee grounds are leveled and do not exceed the "max" line after tamping, and make sure that any excess grounds on the handle are cleaned thoroughly. These steps should make locking and unlocking much easier.
We truly appreciate your patience and understanding, and if you have any further concerns or need additional assistance, please don’t hesitate to let us know. We are here to help!
Best regards,
Roxanne
Written by a customer while visiting www.casabrews.com
Customer Rating
5
Great machine that’s easy to use!
on February 16, 2025
Posted by: J R
A great compact machine that is easy to use! Simple instructions have it up and ready in no time. Easy cleanup as well.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: CF
Verified Purchase:Yes
Simple and functional design with not too many extras.
Written by a customer while visiting www.casabrews.com
Posted by: Chrisk
from Clear Lake, MN
Verified Purchase:Yes
My first espresso machine, had great reviews so tried it for the affordable price. 1 week in and im loving it! Still testing my abilities with it but perfect small size, easy to use and figure out, and makes me happy! Loving my coffees way way more than any of my kcup or standard cups. Feels as great as a high end machine but im just a starter and keeps me from running to the coffee shops as much!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com