Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
4
Almost perfect
on February 17, 2024
Posted by: Sho
Gender:Female
Length of ownership:1 month
I want to love these and they are almost perfect. The sound is awesome and the noise cancelling is the best. I’m a long distance runner and after a couple of hours they start to hurt my ears. I tried different size inserts and that didn’t solve the problem. I think I’m going to switch to the over the ears kind, unfortunately!
Written by a customer while visiting bose.com
Customer Rating
4
Great on most levels
on February 17, 2024
Posted by: Darkmanx
Gender:Male
Length of ownership:1 week
Just got these a week ago and the anc is amazing but when speaking while at a theme park I had to talk pretty loud for the other lesson to hear me and that was worth anc all the way up. Also the bus intermittently go in and out with a quick bit of static and when watching a movie with them in it sometimes goes in and out for about 2 seconds.
Written by a customer while visiting bose.com
Customer Rating
5
Good quality.
on February 17, 2024
Posted by: PRIMO69
Gender:Male
Length of ownership:1 year or longer
Good sounds quality good on sounds with music and calls.
Written by a customer while visiting bose.com
Customer Rating
1
Great sound terrible connection
on February 18, 2024
Posted by: a74
Gender:Male
Length of ownership:3 months
I bought these late last year the sound is amazing as well as the noise cancelling. The problem is they never work. One day the left doesn't work then the right doesn't work then they both dont work. Then one day they decided not to charge. Then one day they refused to read that the headphones were installed. If they actually worked they would be great but just get AirPods you dont have to guess wether they will connect i got stuck on a 8 hour flight with no headphones because they decided to stop working and that was the last straw
Response from bose.comBy Customer Support, February 19, 2024
Hi there,
I'm happy to see that you love the amazing sound and noise-cancelling the earbuds have. I can see that you mention having trouble with the earbuds connecting and charging. If the earbuds are not making a good connection to charge in the case, this could lead to trouble connecting. I'd recommend trying our guide here https://bose.life/49Hw82y for help with the earbuds not charging correctly, or reach out to us https://bose.life/contact for help as we would love to support you with the earbuds.
Nic - Customer Support
I'm happy to see that you love the amazing sound and noise-cancelling the earbuds have. I can see that you mention having trouble with the earbuds connecting and charging. If the earbuds are not making a good connection to charge in the case, this could lead to trouble connecting. I'd recommend trying our guide here https://bose.life/49Hw82y for help with the earbuds not charging correctly, or reach out to us https://bose.life/contact for help as we would love to support you with the earbuds.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Phone calls not so good for the other person.
on February 18, 2024
Posted by: Bose fan 2024
Great Noise cancelation. telephone calls, the person hears all the outer noise unlike the user witch gives good quiet sound.
Response from bose.comBy Customer support, February 19, 2024
Hello, I am glad to hear that you are enjoying the great noise cancellation and phone call quality of the Quiet Comfort Ultra earbuds. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
3
Great Noise cancelation. Bad and useless app.
on February 18, 2024
Posted by: Kirk2024
Gender:Male
Length of ownership:1 month
I bought these a month ago and use them daily. The noise cancelation is much better than the last Bose wired N/C item in which I loved. But the app is mostly useless. Its spotty at best. On your phone you can use the mode area, if it shows connection which at most times it doesn't. But on other items such as a computer it doesn't give you that option. The app is very disappointing, but the three modes are very good.
Response from bose.comBy Customer Care, February 19, 2024
Hi Kirk.
Thank you for posting. Glad to hear that you are happy with the noise cancellation of the earbuds. Sorry to hear that you are not happy with the app itself. Please bear in mind that the app needs a good Wi-Fi connection for it to function at its best. You need it for updates on your earbuds. Try signing in and out of your account or check if you need to update it using your phone's app store. If you have further questions, please reach out to us here, https://bose.life/3BgUIIU. We would be glad to help.
Marvin - Customer Support
Thank you for posting. Glad to hear that you are happy with the noise cancellation of the earbuds. Sorry to hear that you are not happy with the app itself. Please bear in mind that the app needs a good Wi-Fi connection for it to function at its best. You need it for updates on your earbuds. Try signing in and out of your account or check if you need to update it using your phone's app store. If you have further questions, please reach out to us here, https://bose.life/3BgUIIU. We would be glad to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Good and bad.
on February 19, 2024
Posted by: T
Gender:Male
Length of ownership:1 week
The comfort is very good no dual connections and no fast charging and the app keep on disconnect. Wish I could control noise cancellation level.
Written by a customer while visiting bose.com
Customer Rating
3
Good Sound Not So Good App
on February 19, 2024
Posted by: Bill
Gender:Male
Length of ownership:1 month
Sound is great, absolutely currently earbuds with best in sound cancellation, balanced audio, good fit. However, to fully realize all the sound features, you need the Bose Music app on your cellphone. Control of the earbuds through the app is awkward particularly if you regularly use two sets of Bose earbuds and/or if you are constantly changing the connected device (from cellphone to computer to TV to Tablet, to Car, etc)
Written by a customer while visiting bose.com