Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
2
Bad connection issues and distorted sound when not
on January 6, 2024
Posted by: JcM
Gender:Female
Length of ownership:1 month
Overall is a decent experience, unfortunately they come with this humming sound as if they were having some kind of magnetic disruption when no music or sound is being playing, it’s plainly annoying. I was expecting better from Bose and this being my first purchase, it is very disappointing
Response from bose.comBy Global Customer Service, January 9, 2024
Thanks for reviewing the QuietComfort Ultra Earbuds!
I'm sorry to hear about the connection issues you've had. You can try various things here, e.g. clearing the pairing lists on both sides, or rebooting your smartphone. As for the humming sound when no music is playing, this may be normal, due to the "noise floor" present in most active electronics.
If you do require any further assistance, please don't hesitate to contact our customer support team for where you are. We can then make sure everything's working as it should be.
Warm regards
Fiona M. - Customer Support
I'm sorry to hear about the connection issues you've had. You can try various things here, e.g. clearing the pairing lists on both sides, or rebooting your smartphone. As for the humming sound when no music is playing, this may be normal, due to the "noise floor" present in most active electronics.
If you do require any further assistance, please don't hesitate to contact our customer support team for where you are. We can then make sure everything's working as it should be.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great fit and sound
on January 7, 2024
Posted by: PBNomad
Gender:Male
Length of ownership:1 month
I have been struggling to find a pair of earbuds that fit my ears properly and also sound great. These delivered! I was able to make the adjustments using the various options provided to make a perfect fit and the sound is truly amazing. Great bass in particular thanks to the app's equalizer. I am very happy with this purchase.
Written by a customer while visiting bose.com
Customer Rating
5
Portable Powerhouses!
on January 8, 2024
Posted by: Wshirk
I received these QC Ultra earbuds as an upgrade for my QC earbuds II. These earbuds are absurdly out of this world good! They sound so good, that yes, depending on the song, it is almost like you could reach out and touch your favorite singer as though you were at a concert. Boses take on spacial audio really makes these the best earbuds I have heard thus far, and even better than the QC earbuds II. I have found that older music really shines, as does country, music with strong vocals, and even rap. Songs that have to be heard to be believed. 1. Driving My Life Away by Eddie Rabbit 2. Feel it Still by Portugal 3. Won't Feel the Same by Conor Maynard and Anth 5. Strangers by Kenya Grace 6. What Goes Around/Comes Around Justin Timberlake. There are loads other songs I could mention that sound fantastic, but I invite you to buy these earbuds, and get lost in the music. These earbuds do cost a bit, but it's a price worth paying if you really want the ultimate in noise cancelling and sound quality. Fit has also been revamped, and as such, i have yet to have these fall out, where the QC earbuds II would eventually start coming loose and fall out.
Written by a customer while visiting bose.com
Customer Rating
5
Stunning...
on January 10, 2024
Posted by: Pete
Gender:Male
Length of ownership:1 month
The Bose team has done it again! Just the noise canceling capability alone makes these worth every penny on your first flight. Then you hit "play" and are simply blown away. Solid bass (not just deep, but clean and powerful, never muddy), crystal clear highs, and "immersion mode" is simply stunning. Stop reading this review and just buy them!
Written by a customer while visiting bose.com
Customer Rating
1
Disappointment Bose Quiet Comfort Ultra Earbuds
on January 16, 2024
Posted by: Whosennext
Gender:Male
Length of ownership:1 month
I will talk about the good first. They fit in the ear nicely. Feel comfortable compared to other ear buds.
Now the bad. When talking on my phone, the complaint from them has been they hear a distorted sound from any background noise around me. It can be from the wind outside, to sounds in my home, or while traveling in my vehicle. Have hung up and called back and it does not make a difference. When getting calls, my phone doesn't always recognize the ear buds. I have deleted them from my phone and reinstalled them to see if I can get it to recognize them, and sometimes it does, most times it does not. I called product support and several things were attempted, including deleting them from the phone and reinstalling them as well.
Response from bose.comBy Customer care, January 17, 2024
Hi.
Thank you for posting. We are happy to hear that you find the fit comfortable. Regarding the calls in which others are having difficulty understanding you, please move to a quiet area. Wind noise may enter the microphone capsule and render other audio unintelligible. Also, if only using one earbud, make sure to use the right earbud. The right earbud is the "primary" or main earbud; it controls the left earbud by relaying audio from the source device. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for posting. We are happy to hear that you find the fit comfortable. Regarding the calls in which others are having difficulty understanding you, please move to a quiet area. Wind noise may enter the microphone capsule and render other audio unintelligible. Also, if only using one earbud, make sure to use the right earbud. The right earbud is the "primary" or main earbud; it controls the left earbud by relaying audio from the source device. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Very Happy!
on January 20, 2024
Posted by: Diane
Gender:Female
Length of ownership:1 month
I am very happy I bought these. Not tech savvy but these were easy to set up and the sound is incredible!
Written by a customer while visiting bose.com
Customer Rating
5
Bose Earbuds far superior to Apple AirPods
on January 21, 2024
Posted by: Preo636
Gender:Male
Length of ownership:1 month
My rating is based on owning AirPods previous to the Bose Earbuds. Noise cancelling feature started hissing and crackling in less than 2 years of occasional use. Apple would not replace even though they had a recall on a certain batch.
Fistly, you notice the comfort is far superior to the AirPods. Then as you start to listen to music there is a drastic difference in sound quality. I didn't expect that it would be that obvious but the richness of the sound is very good. Lastly the noise reduction feature is excellent. For example, I used them while on my tractor plowing snow. The sound of the tractor is dull and low while the music, set to mid range, is clear and predominate. Time will tell but first impression is outstanding.
Fistly, you notice the comfort is far superior to the AirPods. Then as you start to listen to music there is a drastic difference in sound quality. I didn't expect that it would be that obvious but the richness of the sound is very good. Lastly the noise reduction feature is excellent. For example, I used them while on my tractor plowing snow. The sound of the tractor is dull and low while the music, set to mid range, is clear and predominate. Time will tell but first impression is outstanding.
Written by a customer while visiting bose.com
Customer Rating
2
Good for music, Not worth it for Phone
on January 25, 2024
Posted by: PKN
I both this about a mont ago and I AM UNHAPPY.
Every time I use it to talk on the phone, people complain that they can't hear me well.
I want to return the product.
Every time I use it to talk on the phone, people complain that they can't hear me well.
I want to return the product.
Response from bose.comBy Customer Support, January 26, 2024
Hello,
We're happy to hear that you're enjoying the QuietComfort Ultra Earbuds for playing Music. Sorry you're facing some concerns when it comes to audio calls, we'll be happy to help. Try our troubleshooting guide here - https://bose.life/4bfxrrl
If this persists, do not hesitate to reach out to us via https://bose.life/3vUgORS we will be happy to help you in getting this resolved.
Tegan - Customer Support
We're happy to hear that you're enjoying the QuietComfort Ultra Earbuds for playing Music. Sorry you're facing some concerns when it comes to audio calls, we'll be happy to help. Try our troubleshooting guide here - https://bose.life/4bfxrrl
If this persists, do not hesitate to reach out to us via https://bose.life/3vUgORS we will be happy to help you in getting this resolved.
Tegan - Customer Support
Written by a customer while visiting bose.com