Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
1
Terrible
on January 5, 2024
Posted by: LATOYAYE
Gender:Female
Length of ownership:1 month
Absolutely horrible product. I do not recommend. Sound is mediocre, not great with Android, and bud is ill-fitting for the price point.
Response from bose.comBy Customer Support, January 8, 2024
Hello,
I am sorry to hear that you are not happy with the sound, connectivity and fit of the QuietComfort Ultra Earbuds.
If you are having issues connecting these earbuds to your Android device, or need help finding the right fit, please don't hesitate to reach out to our support team. We would love to help! You can find our details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
I am sorry to hear that you are not happy with the sound, connectivity and fit of the QuietComfort Ultra Earbuds.
If you are having issues connecting these earbuds to your Android device, or need help finding the right fit, please don't hesitate to reach out to our support team. We would love to help! You can find our details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Design or manufacturing defect
on January 5, 2024
Posted by: Blue moons
Gender:Male
Length of ownership:1 month
I’ve had these Bose earbuds a few weeks and the sound quality is amazing but there seems to be a problem with the them. From time to time one side goes dead and recharging doesn’t seem to help. It may be a design or manufacturing defect.
Response from bose.comBy Customer Support, January 5, 2024
Thank you for your positive feedback on the amazing sound quality of our earbuds.
We're sorry to hear about the issue you're facing with one side intermittently going dead. This is not the experience we aim to provide. To address this concern promptly, we recommend reaching out to our customer support team. They can assist in troubleshooting and explore potential solutions to ensure your earbuds perform optimally. You can reach out to us via our website https://bose.life/globalcontact, or via any Social Media network.
Kind Regards,
Eric V. - Customer Support
We're sorry to hear about the issue you're facing with one side intermittently going dead. This is not the experience we aim to provide. To address this concern promptly, we recommend reaching out to our customer support team. They can assist in troubleshooting and explore potential solutions to ensure your earbuds perform optimally. You can reach out to us via our website https://bose.life/globalcontact, or via any Social Media network.
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
good decision
on January 5, 2024
Posted by: Land137
Length of ownership:1 month
Bought as a gift for someone who had an earlier model. What a difference. Much improved with quality sound. Very happy with the purchase
Written by a customer while visiting bose.com
Customer Rating
5
Great function upgrades.
on January 5, 2024
Posted by: Swanee
Gender:Male
Length of ownership:1 week
I bought two sets for the holidays, one for myself and a family member. Love the improvement in ear fitting !
Written by a customer while visiting bose.com
Customer Rating
2
Can't get app to recognize my device.
on January 5, 2024
Posted by: Dave360
I purchased these Quietcomfort Ultras for myself for Christmas. First of all I was unable to use the $20 discount I was supposed to get for signing up to receive adds. But worst of all, I have had them for about a month, and still can't get them to work with my network. Seemingly everything goes correctly, but the software can never find my device. Bluetooth works, but the app won't work to control anything because it's not recognized by the app.
Response from bose.comBy Customer support, January 6, 2024
Hello Dave, the QuietComfort Ultra earbuds are Bluetooth headphones, they do not require a Wi-Fi connection. Only the Bose Music app needs a network connection. If you are experiencing issues adding the earbuds to the Bose Music app, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Great quality headphones and great customer servic
on January 5, 2024
Posted by: Erick914
Gender:Male
Length of ownership:1 year or longer
Customer service is exceptional. They listen to your concerns and go beyond with their assistance. I started using Bose about a year ago and fell in love with their products. I even shared it with my partner and he ended up getting a set of quiet comforts of his own. 10/10 will recommend this brand
Written by a customer while visiting bose.com
Customer Rating
5
Great noise cancelation and sound
on January 5, 2024
Posted by: Scoob
Great sound and stellar noise cancelation. I have two other bose headphones and these are the best yet.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing
on January 5, 2024
Posted by: Mrstealthz06
Gender:Male
Length of ownership:1 week
I got them 2 weeks ago they are outstanding.. Amazing sound quality
Written by a customer while visiting bose.com