Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Fantastic sound and fit.
on December 8, 2023
Posted by: Deuce2244
Gender:Male
Length of ownership:1 month
I lost one of my first pair of Bose earbuds that I love. Now that I've bought these two thumbs up BOSE 👍
Written by a customer while visiting bose.com
Customer Rating
5
Great sound with fantastic extra features!
on December 8, 2023
Posted by: FrankL
Gender:Male
Length of ownership:1 month
I am extremely pleased with my purchase. I wish I had bought them sooner. I have two other earbud sets, but neither sound as good by any means. And I love the Immersion mode!
Written by a customer while visiting bose.com
Customer Rating
5
Nice Earbuds
on December 9, 2023
Posted by: Mike7943
Length of ownership:1 month
These are my second pair of Bose QuitComfort line of earbuds. This version is the best so far. The noise cancelling is the best of all the earbuds I have tested. The sound quality is very good. I am glad I purchased these Bose.
Written by a customer while visiting bose.com
Customer Rating
5
The sound quality- wow!
on December 9, 2023
Posted by: MM
Gender:Female
Length of ownership:1 month
Excellent sound quality and easy to use. I've never been let down by Bose products
Written by a customer while visiting bose.com
Customer Rating
3
Amazing Sound Quality & ANC - Connectivity Issues
on December 12, 2023
Posted by: Luis
Gender:Male
Length of ownership:3 months
After 2 months of using them almost every day (today: 12/12/23) :
Just to add a little bit of background I own many Bose products and I absolutely love them (QC25, Soundlink ll, Home Theatre, Sport Earbuds & more). I've never had a problem with any of my products.
I've been looking for the "perfect" earbuds over the years, read hundreds of reviews, tested many earbuds and I haven't found them yet. I thought these may be the ones but not yet.
Pro's:
- The Active Noise Cancelling these bad boys have it's just world class. I haven't tried them on a plane yet, but for public places and trains the clarity you get it's amazing.
- Sound quality is excellent. For a non audiophile like me it's just perfect. Going to walk/run at the park, workout, listen to music or watch streaming platforms works out not so well for the last one.
- Case is sleek and IMO not to big for the amount of battery you get from it.
- The Active Noise Cancelling these bad boys have it's just world class. I haven't tried them on a plane yet, but for public places and trains the clarity you get it's amazing.
- Sound quality is excellent. For a non audiophile like me it's just perfect. Going to walk/run at the park, workout, listen to music or watch streaming platforms works out not so well for the last one.
- Case is sleek and IMO not to big for the amount of battery you get from it.
Con's:
- Distortion sound when watching streaming platforms like Netflix or YouTube. It sounds as if the audio wanted to change from stereo to surround and back. It happens, a lot! I thought it was going to be fixed after I restarted the product for the thirds time, but yeah no.
- Connectivity Issues: Out of nowhere the earbuds will disconnect and so I have to take them off, put them inside the case and put them back on again which is annoying considering I have the case with me. This has happened about 6 times so far. The other issue is when they disconnect and it won't link again until you reset the product. This happened one time and I had to reset the earbuds for 3 times and gave up. Tried few minutes later and it worked.
- Touch controls: when you want to play/pause (1 tap) or skip a song (2 taps) it hurts a little bit when doing so because it's really hard to tap in a very gentle way. It doesn't hurt like Oh My God but it's quite annoying in my opinion.
- Distortion sound when watching streaming platforms like Netflix or YouTube. It sounds as if the audio wanted to change from stereo to surround and back. It happens, a lot! I thought it was going to be fixed after I restarted the product for the thirds time, but yeah no.
- Connectivity Issues: Out of nowhere the earbuds will disconnect and so I have to take them off, put them inside the case and put them back on again which is annoying considering I have the case with me. This has happened about 6 times so far. The other issue is when they disconnect and it won't link again until you reset the product. This happened one time and I had to reset the earbuds for 3 times and gave up. Tried few minutes later and it worked.
- Touch controls: when you want to play/pause (1 tap) or skip a song (2 taps) it hurts a little bit when doing so because it's really hard to tap in a very gentle way. It doesn't hurt like Oh My God but it's quite annoying in my opinion.
An observation would be the lid of the case, it's magnetic and works just fine but since it doesn't have something to click on or to be solidly attached to the bottom of the case, it moves and can become faulty in the future, so I think.
So far my verdict would be to stay away, I can deal with the touch controls and maybe a disconnection now and then, but the distortion I get every time with the streaming platforms I can't keep them like this, it's just very annoying. I will ask for a return and try a new pair to see if my product was just faulty, stay tuned.
Response from bose.comBy Customer Support, December 13, 2023
Hello Luis,
Thank you for taking the time to share your experience with the QuietComfort Ultra Earbuds.
I am glad to hear that you are satisfied with the design, world-class noise cancellation and audio quality they are offering.
And sorry you are still not fully satisfied with this product, because of some technical issues you are experiencing. You clearly tried some good troubleshooting steps here, such as putting the earbuds back in the case for a short time, and re-pairing them.
I would also try, if it’s not already done, to update the earbuds and case. You can find how to do this here: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001boYUAAY&language=en_US
If you are still having these audio issues when you are on Netflix or YouTube, or experience any other disconnection, please don’t hesitate to contact our support team. We are always happy to assist.
You can find our contact details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Thank you for taking the time to share your experience with the QuietComfort Ultra Earbuds.
I am glad to hear that you are satisfied with the design, world-class noise cancellation and audio quality they are offering.
And sorry you are still not fully satisfied with this product, because of some technical issues you are experiencing. You clearly tried some good troubleshooting steps here, such as putting the earbuds back in the case for a short time, and re-pairing them.
I would also try, if it’s not already done, to update the earbuds and case. You can find how to do this here: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001boYUAAY&language=en_US
If you are still having these audio issues when you are on Netflix or YouTube, or experience any other disconnection, please don’t hesitate to contact our support team. We are always happy to assist.
You can find our contact details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Immersion feature is awesome!
on December 19, 2023
Posted by: OSU42
Gender:Male
Length of ownership:3 months
These earbuds saved my marriage! I put these in and everything becomes silent or I am "imerssed" in my music. I can not hear a single word my wife is saying to me!!!!
Written by a customer while visiting bose.com
Customer Rating
5
Great features happy with them
on December 26, 2023
Posted by: Baby blues
I had 2 weeks ago and I'm so happy with very nice
Written by a customer while visiting bose.com
Customer Rating
1
Great Warranty, Great support,
on January 3, 2024
Posted by: Toddjay
Gender:Male
Length of ownership:6 months
Second Pair that failed and was replaced by Bose.. They have a great warranty program and great support staff. The buds are high priced and great when they work but I am done with these. My wife uses a much less expensive set and never has an issue..
Written by a customer while visiting bose.com